I was a model tenant for six years, on excellent terms with the maintenance staff. Starting in 2006, the quality of the office staff began to tank. They couldn't care less, have no manners and have never heard the word "courtesy." Customer service' Wouldn't know it if it fell on them. After I moved out, they billed me for replacement of items that I had repaired at my own expense because they fell apart. I paid it to get rid of them, and three months later I got a collection notice saying I had not paid!

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