Chateau Calais
975 Seven Hills Drive, Henderson, NV 89012
702-617-4350  save favorite
AVERAGE RATING
recommended by:
26%

overall rating:
2.2
3.0
3.04 Parking:
2.5
2.5 Maintenance:
2.4
2.43 Construction:
2.3
2.35 Noise:
2.8
2.83 Grounds:
2.9
2.89 Safety:
2.3
2.35 Office Staff:
< | >

Disappointing

From: pengooflv
Date posted: 9/24/2005
Years at this apartment: 2003 - 2005
User Response is available. 1 response
 
Office staff changes frequently with the exception of the manager. I phoned so often they draw straws in the office to see who speaks with me next. Several times I have had to repeat my request for an exterminator visit as our name didn't get added to the list on first request.

Numerous maintenance manager changes over the course of the two years we've been here but seemingly no improvement in that arena. Building entry and garage lights - more are out than are lit. "Back" pool/spa - always something wrong (cold or low water) so can't use or else it is closed for maintenance/repair. Fitness center is an afterthought and has been vandalized on numerous occassions.

There is at least one settling crack on every wall in my "home". The entire facade is created out of foam and is frequently vandalized or is otherwise in disrepair.

I speculate the owners are keeping the property management on a shoestring budget as repair (i.e. water leaks through the ceiling during monsoon season) takes forever waiting for "owner approval".

After paying on time every month for two years, we're going to be charged $200/mo more to go month-to-month as we wait for our condo to complete construction.

Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
2 of 5
Construction: 2 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 2 of 5
Office Staff:
3 of 5
I'm the author!
Lived here?


User Responses

From: Lyrical007 Date: 01/19/2006
I'm in property management in another city and state. Reading posts like this on the web AMAZE me. I wish there was a site designed for property managers to log on and vent about residents who can't pay rent on time, tear up the property and expect you to baby sit them 24 hours a day, seven days a week. Don't get me wrong; I LOVE my job, but none of these complaining residents could walk a mile in our shoes and not loose their sanity because of people who don't have anything better to do with their time than to "nit pick" at management and staff members.
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