Cielo Apartments
1290 West Horizon Ridge Parkway, Henderson, NV 89012
702-990-9997  WEBSITE save favorite
AVERAGE RATING
recommended by:
38%

overall rating:
3.1
3.7
3.67 Parking:
3.1
3.13 Maintenance:
3.1
3.13 Construction:
3.1
3.13 Noise:
3.2
3.2 Grounds:
3.1
3.13 Safety:
3.3
3.27 Office Staff:
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RUDE OFFICE STAFF, MAINTENANCE IS CARELESS, DOG FECES EVERYWHERE, CARS BROKEN INTO

From: -Anonymous-
Date posted: 10/5/2009
Years at this apartment: 2003 - 2009
User Response is available. 1 response
 
i have lived here for 6 years, never paid rent a day late or made complaints about anything, always clean up after my dogs, rarely request maintenance service and still am not treated with respect or like a loyal tenant. it takes weeks for maintenance to respond and when they do, it takes them a couple more weeks to do a bad job; they do it just to get in and out yet they take weeks to get to my apartment. i still don't complain to management..i shouldn't have to.

the old manager, allison, wasn't friendly at first but eventually came around, she left and a girl who was already part of the office staff became the new manager, delilah i believe. she's a very pleasant girl too but one of her new girls, corey, has been quiet rude to me, interrupts and talks to me with disrespect -- i'd like to know how she got a job working with the public with that kind of attitude. i have spoken to some cielo tenants who have had bad experiences with her as well.

i did enjoy my first few years here but get more bang for your buck somewhere else, the area and the neighbors are nice but there are plenty of better deals and staff treatment elsewhere. as soon as my lease ends, i will be out of here. i'm already finding much better deals in the area.

(if you live in the two bedroom, your master bedroom won't get cold or warm enough because of the size of ac/heater..it doesn't reach the master.
the mailroom which is always getting broken into and the gates surround the property are always broken.)

Recommended: NO
Overall Rating
1 out of 5
Parking:
4 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
1 of 5
Grounds: 1 of 5
Safety: 1 of 5
Office Staff:
1 of 5
I'm the author!
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User Responses

From: Anonymous Date: 10/09/2009
You've captured the staff here... Mostly do a bad job, ignore the problems. Tackle problems with a ham-handed response.
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