I have lived here for over a year and I must say this place is top-notch, except for the parking situation.

There were some issues from the previous management company, but now they are handled by Pinnacle, and things have really turned for the better.

The new company has a knack for finding good-looking help with brains because the office staff is very professional, knowledgeable, patient and genuinely seem to care about everyone here. Micah the manager has been very helpful to ease my concerns about the management changes.

Hallie, Kellie and Stacy are very vibrant and seem to jump at the chance to assist anyone walking in the door. (Too bad Hallie is married!'! ha ha)
They know we seniors love to talk, and they always find the moment to listen or pet our little friends.

The maintenance is excellent as they are trying to clean up the mess and security issues left behind from the other company.

Dino goes more than out of his way for us and never forgets a simple request no matter how busy he gets, and the new tech that was hired even seems to be very knowledgeable and enjoys the laugh when we call him Willie! They are trying hard to keep things as timely as possible for everyone, so prioritizing is expected in their transition, while they tend to the last bits of urgency before my simple light bulb, which they got to yesterday.

I was surprised to see they have a pretty FEMALE porter (-yes I said female)that does circles around any man that could be hired, as well as her always smiling mother "the tornado" housekeeper that doesn't know when to stop cleaning! (We always see Dino trying to find them at night to tell them stop and go home!)

I would highly recommend Portofino to anyone looking for a place to call home, the staff is great, the area is good and the entire place is being well maintained.

User Responses
From: JackpotToni	Date: 03/30/2008
Very helpful since we are considering this facility for our home. Thank you

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