We moved To Ventana Canyon from out of state Beginning of 2008 after many phone calls to their office to discuss parking, amenities, rental application, etc. We were told only GOOD things about the complex of course. However once we arrived things were totally different and not for the better.
No one explained the lease, "just sign here and if you have any questions feel free to in and we will take care of it." This was OUR first mistake. Then they said "complete this inventory form and notate anything that is wrong with teh apartment so that it won't count against you and so that we can get maintenance in to fix it." Now they also added to that, that the inventory sheet had to be completed before they would give us the keys to our mailbox. We completed the form and took it back noting all the problems with our apartment. Maintenance has yet to repair any of that. Two days later our window came completely off the tracks in one of the bedrooms upon opening it. We immediately told the front office and it took 7 weeks for them to repair it.
The maintenance people here are incompetent to say the least. The neighbors had someone "kick in" their front door. They did not repair the door frame. All they replaced was the molding around the door frame. We watched them do it. When maintenance came to fix our window they spent about 5 minutes in the bedroom came out and told us "just don't use the window I can't fix it". Are you kidding me!!! Maintenance was told that they could not enter our apartment without telling us first so that we had notice and could lock up our puppy when they were coming. They never gave notice, came and went as they pleased, never left a notice that they had entered our apartment. Then the final straw came when after over 7 weeks of waiting for the window to be fixed which was a SECURITY issue because it would just fall out, maintenance came into our apartment WITHOUT NOTICE and my husband was in the shower!! Do you think that once the heard the shower running and the dog barking they would leave' No they just kept on entering the apartment. My husband got out of the shower, saw two men in the house, told them to get out and THEY REFUSED TO LEAVE. Now if that had been me in the shower and to come out and find two men in my house, the Police would have been involved to say the least. The maintenance people copped attitudes with my husband and still would not leave. RIDICULOUS!
There is dog crap everywhere. The dog poop containers are full and smell. I feel sorry for the people that live near them. People don't care about where they live they just let the dog poop and walk away. Twice since we have lived here they have put out notices that there will be fines if the dog poop is not picked up and they find out who the dog belongs to. Well I saw a little boy walk his dog, let the dog poop and walk away right in front of the office. Figures. There is trash laying around. Once in a while they have a guy go around and pick up this mess however he misses half of it. The next problem is parking.....There is MORE THAN ENOUGH parking here. That is a good thing, you never have to worry about it. UNLESS.....you have butt hurt maintenance people who now have it out for you and will nit pick about anything. My husband has a work trailer that he uses every day. He leaves at 230 in the morning and returns at approx 2pm. He parks this trailer across about 6 spots in an area where NO ONE PARKS. There are more empty spaces here in this complex than there are spots that are taken. The entire back wall is empty. Well the maintenance guys told the office otherwise they would have never known because they stay in the office all day...and now we are in violation of our lease because trailers need to be parked in a special spot. Well that special spot is at the opposite end of the complex and in an area for STORAGE of TRAILERS AND BOATS. The area is near other apartments. Inconvenient to back in and out of because of cars under the carports.We do not STORE the trailer it is used everyday. Our truck is a diesel. If he was to park it in that area he would wake up all the neighbors with his diesel truck at 2am. When this was explained to them they said they had a c omplaint but would not show me the complaint form. We can not verify that it is a legitimate complaint or if it came from the workers. We tried to talk to the office to no avail. They have supposedly been trying to resolve our parking problem for 2 weeks now. Can you believe it. To top it off the employees park in the spots for "Future residents only" all day long. I have pictures to prove it. No security in this complex. At night tenants park in the Handicap spots which is illegal. The police are around here alot. I would never recommend living here or at any of the MAXX Properties. They say they are a family owned business well if that were the case then one would think that they would look out for their tenants but they don't. Management here is incompetent, inconsiderate and oh did I say incompetent!! Good luck if you sign a lease. Put an extra lock on your door because you never know who or when anyone is coming in your apartment.

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