The previous management company, Stout, failed to enter any of my deposits into their computer system. When the current management company, Prime, took over, they refused to refund my $200 refundable deposit, despite my photocopy of the check (initialed upon receipt by Stout), and despite the fact that the deposit was itemized on my lease. Prime's on-property manager referred me to their corporate lawyer, Resident Services (a division of Karsaz & Associates). The "Resident Services Representative" wrote to ask for my supporting documentation, and that was the last I heard, despite several letters I wrote requesting an update into his investigation. A far as Prime's on-property management is concerned, they do a poor job of apartment and property upkeep, failing to clean air ducts or improve attic insulation (or lack thereof) for top-floor apartments. But they continue to raise rents as often and as high as possible.

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