Yeah, never believe what they say when showing you around for the first time. All sorts of promises of how great a place this is.
I had a problem with a broken fridge. Was down for a day and a half before anyone responded to the supposed "emergency pager".
when they finally got there, i said the food was ruining and i needed this fixed quickly. They replaced it with another broken fridge. so now after three to four days , all my food ruined. When i asked for some help in replacing over $200.00 worth of food, for their broken fridge not being my fault, i was told "oh i am sorry, its not our fault...we tried to fix it."
well maybe so...yeah they tried after a day and a half with a warm fridge, and another day with a new warm fridge....
Its not my fault for their inability to fix a problem of that nature. I should not be stuck with paying all that money to replace everything. They just dont care....respond when they want, take their time when they want....dont reurn phone calls......
BUT you best make sure your rent payment is never late! They can take their time doing things and not doing things, but we are expected to always be on time....
hmmmm yeah sounds like a real deal .

User Responses
From: PropertyManagerBM7	Date: 07/19/2006
When confronted with a post like this I find myself torn as to being both empathetic yet disappointed at the same time. Though written as anonymous, I am familiar with this incident as it was unique in nature. Having had no problems with her fridge since the time she moved in, a problem did develop causing the fridge to no longer work, as it should. Maintenance did respond in a timely manor and following protocol, assessed the situation. Upon leaving the apartment, it seemed as if the problem was rectified and maintenance made a note to check the fridge the next day. The follow up visit indicated that the fridge was not recovering as hoped and the decision was made to replace it with a fridge from a recently vacated apartment close by. The fridge in question had worked flawlessly for the previous tenant and there was no indication that it too would fail. Yes, high odds but these things can happen. The next day when the unexpected was brought to our attention, again the fridge was replaced and the second fridge worked fine. Total time from original problem to problem rectified, just over two days. Had this tenant taken some personal initiative to acquire two or three inexpensive Styrofoam coolers and some ice when it became evident that spoilage may be an issue, virtually all of her food would have been saved. Total cost, less then twenty dollars. We as individuals in society have a responsibility to mitigate our losses when the unexpected happens and it will from time to time. Niagara Mohawk (National Grid) does not replace food for people when power is unable to be restored for a few days after a storm. Compensation is based on neglect not circumstances. The same premises holds true with the Landlord Tenant relationship. This tenant did not have to purchase a new fridge, as she would have needed to as a homeowner, that replacement cost was born by us. There existed no negligence or neglect, only circumstance. I am empathetic that the problem was not solved within twenty-four hours yet disappointed that she took no initiative to mitigate her losses. I would have been happy to compensate her for her out of pocket expenses on two or three coolers plus ice however, not on the alleged $200.00 in food that she claimed to have lost. Additionally, if memory serves me, the outside temperature when this incident transpired was very accommodating. Mother nature was providing her with a natural fridge on her back patio. On a closing note: When an individual is asking another individual to do something beyond what they are required to do, it is beneficial to make that request in an appropriate manor. Yelling, making demands or threatening reprisals is not conducive in achieving the desired end result. This may be an old clich?? but you get more bees with honey then you do with vinegar. We are here to help tenants when problems arise and we do care. Remember, most of the people that work here, live here and you the tenant are also our neighbor. Robert K. Swahn, Property Manager since 1986

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