Imperial Gardens
225 Berkman Drive, Middletown, NY 10941
888-375-7185 ext 2034  WEBSITE save favorite
AVERAGE RATING
recommended by:
17%

overall rating:
2.9
3.4
3.42 Parking:
3.2
3.21 Maintenance:
2.8
2.79 Construction:
2.8
2.79 Noise:
3.0
3.0 Grounds:
2.5
2.53 Safety:
2.4
2.42 Office Staff:
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OK- Needs improvements, could be worse.

From: -Anonymous-
Date posted: 5/17/2005
Years at this apartment: 1999 - 2005
 
These apartments were taken over by Kushner Companies, a billion dollar corporation in 2001. Imperial Ridge and Imperial Park are also owned by them. Since they have taken over, many improvements have been made to the properties, but more still needs to be done. Imperial Gardens is the oldest complex of the three, completed by 1985. Solid concrete construction on all three properties.

Biggest downfalls:

The complex lighting is somewhat substandard. Some areas are very well lit while other areas are somewhat unsafely lit due to poor maintenance.

Laundry facilities are inadequate. It takes at least two drying cycles before clothes are dry. Equipment is old and run down. Unfortunatly, apartments are not equipped with washer/dryer hook-ups. Don't even bother complaining, as your complaints will be disregarded. The complex is making a great profit off of the laundry facilities. Bottom line- avoid the laundry rooms, period.

Expect a 6% increase in rent a year. They only sign 1 year leases.

Kids are very noisy and destructive, especially during the summertime. The complex really needs to provide a ball field for the kids to play on. Where I live, flying baseballs constantly hit my car. Kids overall have no respect for other people's property and are obnoxious. For your sake I hope you don't own a Lexus or a Mercedes. Whatever you do, NEVER leave a mop, snow shovel or anything outside your door unless you want it stolen.

Ask to see what an ACTUAL apartment looks like. DO NOT rely on the model apartment they show you in the leasing office. The model has wallpaper, wall mirrors, nice fixtures, new cabinets and appliances. This is highly deceptive because the actual apartments look NOTHING like the model. Only in your dreams.

Apartment painting is sloppy. The painter does not know what a "drop cloth" is.

Office staff and management are mediocre at best. The leasing agent they used to have was excellent. She was fair, understanding, had a great personality and had a genuine concern for the residents. She resigned in August 04' which is a great loss. The office/business manager does her job well, but that's about it. If you have a problem that is outside the realm of rent or maintenance issues, you are wasting your time talking to her. She is simply apathetic. The property manager only seems to care about the bottom line and filling vacant apartments at any cost. This has its consequences as it leads to having neighbors that are filthy, rude and cause plenty of trouble and noise. Apparently they have been allowing DSS tenants whose rent is paid for by the state or town.

READ YOUR LEASE CAREFULLY: This company did not get to be a billion dollar company by accident. If you break your lease before it due, you ARE responsible for any and all charges relating to preparing the apartment which includes painting, carpeting, cleaning, etc. The minimum you will be charged is $250. Oh, did I also mention that you ARE RESPONSIBLE FOR THE RENT UNTIL THE APARTMENT IS RENTED BY A NEW TENANT.

Strong Points:

Neighbors are generally very nice, but can be nosy. One of my neighbors knows when I go to work, when I come home and what days I am off.

Maintenance staff is very competent. They usually fix things right the first time, but are severely limited by the cheap replacement parts that Kushner Companies purchases. Plumbing issues such as faucets and stems may need to be replaced several times before fixed correctly. You cannot blame maintenance staff at all; they can only work with what is made available to them by the company. This should be a major embarassment to a billion dollar company!

Snow removal is prompt and cleaned up well. Just be prepared to dig your car out. It can't be helped though. Winter 05' snow removal was fantastic, better than 04'.

Generally a safe complex. They usually have a security patrol at night during the summer which has reduced some of the vandalism, loitering, pot smoking, drinking, etc.

Recommended: YES
Overall Rating
4 out of 5
Parking:
4 of 5
Maintenance:
4 of 5
Construction: 4 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
3 of 5
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