50%
overall rating:
Parking:
Maintenance:
Construction:
Noise:
Grounds:
Safety:
Office Staff:
NEVER rent from a Rockrose property
From: comanderkeenDate posted: 7/2/2007
Years at this apartment: 2005-01-01 - 2007-01-01
1 response
Actually living at 99 John Street is, on the whole, a nice experience, aside from the constant and VERY loud construction all around the building.
Friendly, responsive doormen; great valet service, decent gym, beautiful roof deck, and well-maintained apartments. The extra high ceilings, and modern appliances in the bathroom and kitchen are all nice touches.
The problems all begin if you ever have to deal with the management company, Rockrose. They have a reputation in the industry for trying to screw you over at any opportunity, and they will.
When I had to change guarantors on my lease, they informed me that I would not be granted the typical rent increase for my 1 br (in my case $150), but would be charged "what the market would bear," which was a $400 increase. I found this out with only three weeks before the new lease went into effect, making it virtually impossible to move out to another apartment.
If you break a lease agreement, they charge you a fee of 2 months rent!
The management company has been nothing but condescending. They will do anything they can to make an extra buck off their tenants and will be completely unwilling to work with you on any matter, aside from getting you to sign on the dotted line.
Oh, and don't try to take them to court... you've signed away your rights to do that in the leasing agreement.
Last updated: 7/2/2007
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| From: Anonymous | Date: 02/15/2009 |
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Lived there too. Completely agree with comments. Rockrose is extremely difficult to deal with. The attitude is exacty as this post puts it - condescending. Their a-hole rep actually hung up on me when I attempted to negotiate my renewal rent. Big dumb corporation with abrasive idiots working for it. If you see Rockrose, do yourself a favor and walk away.
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