The Helena

Oversell and Underdeliver

From: -Anonymous-
Date posted: 9/24/2009
Years at this apartment: 2008-01-01 - 2010-01-01
1 response

I have been a resident here for about 2 years now, and I have to admit, I have had so many problems with this place that it seems comical at times.

Why did my husband make a breakfast run from the 9th floor lounge in the morning and encounter human feces in the stairwell from the 9th floor all the way to the 7th' I have never lived in a building where people pooped in the stairwell! That is just disgusting, but that just makes me question the types of people that Helena are allowing to live here.

My downstairs neighbor apparently is harboring about 4 to 5 people in a one bedroom apartment who keep their bright lights on throughout the night that I have to close the blinds because their light comes through to my apartment that is diagonally above.

Also, they have been promoting the renovation of the kids room, and I have yet to see any type of improvement.

The kids room is still bare of any toys except for one new box of building blocks and the old play mats and two kids tables.

I am wondering if the kids room even exists since they keep talking about the renovated play room.

If they were improving it, wouldn't it be obvious because you would see new playsets or toys' We stepped into an empty kids room yesterday when I went there with my daughter.

Good thing I brought her ball with me, or do they expect my daughter to play with the tables and chairs as if it was a jungle gym'

It just seems Helena has been pretty consistent with what they are known for: Oversell to prospective renters and once you have hooked them in, underdeliver on the promises.

The bike room is convenient, but apparently management has managed to rent our bike storage space to another tenant so when my husband went to return his bike at his space, another tenant's bike was in it.

When you try to call management to complain, good luck getting an answer because they never answer their calls.

But, when you stop rent payment ($15) for the bike storage because someone else is using your space, they are quick to badger you for the $15.

Also, management took my husband's bike for 6 months and hid it in their office because they were doing some work where his space was WITHOUT NOTIFYING US.

So, 6 months later when my husband decided to ride his bike because the weather was warmer, there was no bike in his space! We tried contacting management, but no one answered the calls or letters, but when we stopped paying the storage fee, they again called us immediately to BADGER us for the $15.

We located the bike because one of the doormen told us WHERE IT WAS after he figured it out that the bike was ours! It was simply sitting in the management office all this time.

So, if you plan on living here, I probably suggest not spending a lot of time in your apartment (as we do since we have kids), because that's when you notice all the problems with this place.

We are just too tired to move at this point.

Kids run around in the hallways at night so you can hear them.

And if your neighbor is having a party, you might as well join them because you can hear them too.

Last updated: 9/20/2010

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