The Helena
601 W. 57th Street, New York, NY 10019
212-262-6500  save favorite
AVERAGE RATING
recommended by:
24%

overall rating:
3.0
3.4
3.38 Parking:
3.4
3.38 Maintenance:
3.0
3.0 Construction:
2.5
2.54 Noise:
3.2
3.15 Grounds:
2.9
2.92 Safety:
2.6
2.62 Office Staff:
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The Helena Is Not Worth Your Money

From: -Anonymous-
Date posted: 9/24/2009
Years at this apartment: 2009 - 2009
 
I moved here with my husband because we needed more space and the apartment that we saw had a home office that we could convert into a baby's room (which is great) so that we don't have to pay astronomical rent.

Then, about 3 months ago, construction started in the ground floor space which was EXTREMELY ANNOYING since one of us is home all day with the baby. We complained about the drilling and the constant hammerin to management, but they don't do anything. The property manager is never around, and when we were able to speak to him, he was unresponsive to our demand that they stop all the racket or have the construction minimized. We did not sign a lease so that we would be bothered by constant drilling and hammering that is so loud it sounds like it is coming from upstairs.

The children's playroom is a joke. It is so small and claustrophobic. there are no windows in the room. The health club is dirty. There have been multiple times when we went to the gym and the antiseptic wipes container was empty. DISGUSTING.
Also, we haven't even been living here for even a year when our refrigerator broke down rotting all the food while we were away for a few days. The AC unit is a disgrace with all the noise it makes (and the On/Off switch even fell off). The doormen are not doormen at all. They don't help you with the door especially when I am strolling a stroller through the lobby in full view and have to open the door myself. They also don't announce visitors since food deliverymen just ring my doorbell without being called up.

We regret signing the lease for another year. We just don't have the energy with a baby right now to move again.

Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
3 of 5
Construction: 2 of 5
Noise:
1 of 5
Grounds: 2 of 5
Safety: 3 of 5
Office Staff:
2 of 5
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