I parked my car under an annual contract at 55 West End Towers for 2 years. I have NEVER experienced a more unprofessional, disrespectful and disreputable business practise. In fact I lodged a formal complaint with the NYC Department of Consumer Affairs and would encourage others who have had similar experiences to do the same.
URL http://www.nyc.gov/html/dca/html/home/home.shtml or it is v easy to submit a complaint over the phone 212-NEW-YORK.

My complaints are as follows:
1. on two occasssions damaged my car - took 6 months for them to finally admit responsibility and get damage repaired. Second occassion denied any responsibility.

2. Requested a lock up spot for my brand new car(ie a dedicated parking spot for an additional charge). When I asked for one, said it would cost $50 per month extra - which was reasonable. However, the $500 under the table for the parking garage manager was NOT acceptable. When I declined - he advised that without a lock up spot - is very easy for them to damage a new car - basically indicating and strong arming me that if he didnt get the $500 he'd damage my car.

3. Rude service - call for your car in the recommended time, was NEVER ready. Couldnt find my car on more than one occassion. smoking in my car, catching the attendants sleeping in my car. Constantly screaming at CUSTOMERS, this applies to the corporate office as well as the guys in the garage.

4. Calling their 'corporate office' - which is anything but corporate - they are rude and unresponsive. Beware that they have you sign a contract - really just a slip of paper with no details - and will then claim that under 'their contract' they are entitled to apply charges that are outlandish. So - ask to see their contract. Will then illegally impound your car when these matters are in dispute. ie - they wouldnt let me have my car !!!!!!

I dont fault the guys that work in the garage - they are poorly paid, badly treated employees and are just as disgruntled as the customers - probably why such a high volume of cars are damaged at this location. The fault lies with the owner (Gary White) and his staff (Nanette) in their corporate office.

So - you get what you pay for - but trust me - you'll pay for it in the long run.

Your thoughts? Post a response to this review. Display my response: with my username anonymously Responses appear below reviews and one response per user is permitted.

   Free estimates on moving trucks      Find apartment share/roommates