Brook Hill Village
#2,535 #5 #44

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Brook Hill Village

18A Brook Hill Lane, Rochester, NY 14625
(98 Reviews)
$1,376 - $1,750/mo
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Floor Plans & Pricing

1 Bedroom

1 Bedroom

1 Bed, 1 Bath | 537 - 765 sq. ft.

$1,376 - $1,485

See Floor Plan Details

2 Bedrooms

2 Bedroom

2 Beds, 1.5 Baths | 1,115 sq. ft.

$1,615 - $1,685

See Floor Plan Details

2 Bedroom 1.5 Bath

2 Beds, 1.5 Baths | 1,145 sq. ft.

$1,700 - $1,750

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A
A

Renter Ratings

A+

Review Ratings

Noise

4.5

Grounds

5.0

Safety

4.8

Office Staff

5.0

Maintenance

5.0

Neighborhood

4.9

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

8

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

7.5 days

View Community Timeline
View Community Timeline

Brook Hill Village Reviews

(93)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2021 - 2024

3/14/2024

Beautiful & peaceful place to live

I have been at Brook Hill Village for nearly three years. My children and I are very happy here. The surroundings are beautiful and peaceful. The maintanence is on top of the residents' needs right away. Nick, John and Mike will always show up &ā€¦Ā See More >
    Manager

    3/20/2024

    Brook Hill Village
    We are delighted to hear that you and your children enjoy being residents of our community! Thank you for recognizing our maintenance team, including Nick, John, and Mike, for their exceptional service. We take pride in maintaining a beautiful and peaceful environment for our residents, and we are glad to hear that you find our property to be a great place to raise a family.
    Review Author Icon

    anonymous

    Resident ā€¢ 2021 - 2024

    1/30/2024

    Wonderful place to live

    I have been renting an apartment at Brook Hill Village for nearly three years. I am extremely pleased with the quality, efficiency, attention and service they provide their renters. From the main office to the maintenance, this place is very well maintained. I'm proud toā€¦Ā See More >
      Manager

      2/9/2024

      Brook Hill Village
      It is always encouraging to hear from satisfied long-term residents such as yourself, and we are proud to have earned your 5-star review. We will be sure to pass your compliments along to our office and maintenance teams, and as always, please do not hesitate to reach out if there is ever anything we can do to be of service.
      Review Author Icon

      jmaples50

      Resident ā€¢ 2013 - 2023

      9/21/2023

      Great place to live with Great office, maintenance, and landscaping

      Kim in the office is so helpful with any question you have and helping your right away. She is always so friendly. John is great overseeing the maintenance crew as things are fixed within 24 hours. The maintenance crew are professional, friendly, and work efficiently.ā€¦Ā See More >
        Manager

        9/27/2023

        Brook Hill Village
        We are delighted to hear that Kim, John, and the rest of our office and maintenance teams have left you impressed with their friendly service, and we will be sure to pass along your compliments! It is always encouraging to hear from our satisfied long-term residents, and we are proud to have earned your 5-star review.
        5.0(1 rating)

        Updated Review

        Review Author Icon

        I Love Honey

        Resident ā€¢ 2016 - 2023

        6/21/2023

        Beautiful Community

        The entire team at Brook Hill Village are exceptionally kind and friendly. John has a fantastic maintenance team. Zack and Nick have been above and beyond with the maintenance needs big or small. I am confidently able to go about my day knowing that myā€¦Ā See More >
          Review Author Icon

          Gijaxson44

          Resident ā€¢ 2010 - 2023

          6/14/2023

          Great community

          My mom lived here for over 10 years. She absolutely loved this place. When she passed, the apartment complex was so kind to my brother, and I during the entire process. Kim, and her husband even came to calling hours. They showed so much support,ā€¦Ā See More >
            Manager

            6/16/2023

            Brook Hill Village
            It was a joy to count your mom not only as a valued resident, but as a friend and important part of our community. She will be dearly missed, and it was our honor to assist you and your family. Thank you for your kind words and review.

            Updated Review

            Review Author Icon

            millerjudith64

            Resident ā€¢ 2021 - 2023

            6/8/2023

            Immaculately maintained

            Public areas and grounds are meticulously maintained. Maureen does an exceptional job keeping the lobby and stairways spotless every week, along with sanitizing handrails. Her dedication is much appreciated!

              Manager

              6/13/2023

              Brook Hill Village
              Judith, we are grateful for your positive review of our well-maintained community and will be sure to pass your compliments along to Maureen for her exceptional service. Thank you for sharing your feedback with us!

              Updated Review

              Review Author Icon

              anonymous

              Resident ā€¢ 2009 - 2023

              5/25/2023

              Been here 14 years.

              Starting my 14th year here and still love it. The staff is fantastic, always helpful and working hard. The grounds are kept up and pristine, snow removal done all day long and any indoor issues are taken care of same day. I'm so fortunate toā€¦Ā See More >
                Manager

                6/1/2023

                Brook Hill Village
                Our community's peaceful environment and convenient location provide our residents with the best of both worlds, and we appreciate you taking the time to share your terrific review as a long-term resident of our community. We will be sure to pass along your compliments to our team, and as always, please do not hesitate to reach out if there is ever anything we can do to be of service.
                Review Author Icon

                anonymous

                Resident ā€¢ 2021 - 2023

                5/23/2023

                Great place to live

                I have lived at brook hill for the past year and a half, and it is a great place to live. The apartments are spacious, and property is well maintained. We are near many convenient stores as well, which is really important to my family.ā€¦Ā See More >
                  Manager

                  5/31/2023

                  Brook Hill Village
                  Thank you for taking the time to share your 5-star rating with us! We will be sure to pass your compliments along to Kim, Holly, and the rest of our team for their stellar service, and are pleased to hear that your family has enjoyed our community's convenient location and spacious floorplans. We appreciate your review, and as always, please do not hesitate to reach out if there is ever anything we can do for you.
                  Review Author Icon

                  George237

                  Resident ā€¢ 2010 - 2022

                  6/22/2022

                  The staff at brookhill village have always been professional and prompt

                  We want to thank the maintenance team for being professional and courteous throughout the years we lived at brookhill. We especially want to thank Kim the leasing manager for always making the time to solve any issues we may have had with our apartment. Sheā€¦Ā See More >
                    Manager

                    6/28/2022

                    Brook Hill Village
                    George, we are grateful for your recognition of the exceptional service you received from Kim and our maintenance team during your long-term residence in our community. We appreciate you taking the time to share your 5-star review and wish you all the best.
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2019 - 2022

                    6/16/2022

                    Terrible customer service

                    Do NOT live here. Most apartments in the complex have ice damming and if you don't know what that is look it up. They REFUSE to fix it and are only replacing one roof a year. We we're responsible for making sure all the waterā€¦Ā See More >
                      Manager

                      6/21/2022

                      Brook Hill Village
                      While we pride ourselves on the service that we provide to our residents at each of our communities, it seems that we have missed a step here. We would very much like to talk with you to learn how we may be able to better serve your needs to the future. Please feel free to contact our offices at any time to discuss this or any situation that you may have.
                      Review Author Icon

                      krysiag

                      Resident ā€¢ 2011 - 2022

                      1/31/2022

                      It is with a heavy heart that I am leaving Brook Hill Village, after a wonderful 10+ years. Unfortunately, these old knees can't handle stairs any more. But the best testimonial I can give is that I chose another TriCity property because I was confidentā€¦Ā See More >
                        Manager

                        2/5/2022

                        Brook Hill Village
                        Your 5-star rating and compliments for our professional service as a long-term member of our community mean the world to us. We have truly enjoyed having you among our valued residents and wish you all the best in your new home.
                        Review Author Icon

                        Brookhill18E

                        Resident ā€¢ 2020 - 2021

                        11/30/2021

                        My husband and I have lived at brook hill for over a year now. We love this little community, the apartment is beautiful and exactly what we need. I canā€™t say enough good things about the maintenance crew, they are always working hard to keepā€¦Ā See More >
                          Manager

                          12/6/2021

                          Brook Hill Village
                          Hello, we are thrilled to read compliments for our super-efficient maintenance team. Thank you so much for taking the time to share your five-star review of our community. We appreciate you and your husband as our residents.
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2010 - 2021

                          9/9/2021

                          This place is amazing! I called from work at 830 a.m. because my fridge was leaking water(inside). When I got home at 330pm I had a new refrigerator AND oven (to match the fridge)! Unbelievable! And if that wasn't enough,they put back all my picturesā€¦Ā See More >
                            Manager

                            9/15/2021

                            Brook Hill Village
                            Our team works hard to provide our residents with exceptional service, and we are thrilled that our maintenance team's attention to detail left you impressed. Thank you for your outstanding rating, and please do not hesitate to reach out if there is ever anything we can do for you in the future.
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2005 - 2020

                            12/18/2020

                            I have lived at Brook Hill Village for 10+ years. The staff have always been friendly, courteous, and responsive. The apartments are very spacious and well maintained. I had lived in other apartment complexes in the past, and have found that this complex seems muchā€¦Ā See More >
                              Manager

                              12/23/2020

                              Brook Hill Village
                              It is always encouraging to receive outstanding reviews from satisfied long-term residents such as yourself! We are glad to know that you feel right at home in our community and that our spacious apartments, friendly atmosphere, and convenient location have been a great fit for you. We appreciate you!
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2015 - 2020

                              1/24/2020

                              Moved into Brook hill right out of college with my girlfriend, married a few years later, and have been living here for 5 years now. Lots to love about this place: having the view of nature from our back balcony, very dog friendly (met lotsā€¦Ā See More >
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2016 - 2018

                                11/18/2018

                                I lived in Brookhill Village in a one bedroom and a two bedroom. I especially enjoyed my two bedroom apartment because it was spacious and had its own washer and dryer. During my time at Brookhill Village I had a great experience with the maintenanceā€¦Ā See More >
                                  Manager

                                  11/20/2018

                                  Brook Hill Village
                                  This is so wonderful to hear! Thank you very much for taking the time to share your experience at Brook Hill Village. We greatly appreciated your residency and are wishing you well in your future endeavors. If you are ever looking to move back into this area, please let us know!
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2018

                                  9/7/2018

                                  I just moved in and have nothing but great things to say about both the apartment and the overall experience. Kim in the main office was very easy to work with and responded to all of my questions quickly and with endless patience. I knowā€¦Ā See More >
                                    Manager

                                    9/12/2018

                                    Brook Hill Village
                                    The satisfaction of our residents is a top priority for our team, so it's fantastic to hear you've been enjoying your experience here at Brook Hill Village Apartments. We look forward to having you as a resident for many years to come. Thank you and welcome home!
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2018

                                    9/6/2018

                                    I have been at Brook Hill since June 2018. We absolutely love it here! The layouts of the apartments are unique and meets our needs, especially having the option of having a dining room area. Additionally, the lighter hardwoods bring brightness to the apartments. Maintenanceā€¦Ā See More >
                                      Manager

                                      9/7/2018

                                      Brook Hill Village
                                      It's so wonderful to hear you've been enjoying a five-star experience here at Brook Hill Village Apartments! Your satisfaction is important to us, so we're thrilled you're happy with your home and the service you've received from our team. Thank you so much for your feedback and we'll be sure to keep up the great work!
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2016 - 2018

                                      6/18/2018

                                      My husband and I love living in Brook Hill Village. The management is helpful and friendly. The neighbors are friendly and courteous. We have plenty of privacy. We love that it is animal friendly and although it is a dog friendly complex the neighborhood isā€¦Ā See More >
                                        Manager

                                        7/2/2018

                                        Brook Hill Village
                                        We are so pleased to see that you and your husband are loving our community! Thank you for calling Brook Hill Village home! We will be sure to keep in mind your feedback moving forward and work to keep up this stellar level of service.
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2017 - 2018

                                        6/10/2018

                                        I lived at Brook Hill Village 5 years previously and absolutely loved living here but we were on the third floor , which was a wonderful apartment ( had the washer and dryer in our apartment). Had to move out due to health problems couldā€¦Ā See More >
                                          Manager

                                          6/14/2018

                                          Brook Hill Village
                                          Thank you so much for providing us with such wonderful feedback! We are so pleased that we have been able to serve you well, and we are even more pleased to see you return. We will continue to strive towards excellence in our community and customer service for all our residents!
                                          Review Author Icon

                                          Jessica Minicucci

                                          Resident ā€¢ 2016 - 2018

                                          1/22/2018

                                          My husband and I have lived at Brook Hill Village since June 2016 and we love the community and apartment that we live in! We are so happy we are able to have our cat and dog here and are so thankful for the convenienceā€¦Ā See More >
                                            Manager

                                            1/23/2018

                                            Brook Hill Village
                                            Hello Jessica! It's wonderful to hear that you, your husband, and your furry family members have found a home here! Thank you so much for the 5-star rating and review! We pride ourselves on creating a convenient and welcoming community for all our residents. We appreciate how your recommendations have helped our Brook Hill community grow and will continue to serve all our community members with stellar customer service!
                                            Review Author Icon

                                            Carter_Family

                                            Resident ā€¢ 2015 - 2018

                                            1/19/2018

                                            I have lived at Brook Hill for 2.5 years now and absolutely love it! It is a great location tucked away in our own little valley and is PET FRIENDLY! The staff is very kind and always working to provide the best service possible forā€¦Ā See More >
                                              Manager

                                              1/22/2018

                                              Brook Hill Village
                                              Hi there! Thank you so much for the wonderful 5-star rating, review, and recommendations! We're always happy to hear that the efforts of our management and maintenance teams have been noticed - and that you were able to make it to work despite the snow! We're honored to have earned the recommendation of a valued long-time resident such as yourself and will continue to work hard for all our Brook Hill Village community members, both two and four-legged alike!
                                              Review Author Icon

                                              Lori1151

                                              Resident ā€¢ 2013 - 2017

                                              10/15/2017

                                              I have lived here for 4 years. The layout feels three dimensional with the split level design. The bedrooms are huge. The cathedral ceiling makes it feel very open and spacious. I love the fact that it has a washer/dryer IN the apartment (especially beingā€¦Ā See More >
                                                Manager

                                                10/16/2017

                                                Brook Hill Village
                                                Wow, we are sincerely touched by your thoughtful review and cannot thank you enough for the recognition. It was such a pleasure having you as a member of Brook Hill Village and although we do our best to set the bar high, we hope you'll feel just as comfortable in your new home as you were at our community. If your path ever brings you back to the Rochester area, please do not hesitate to look us up. Thank you and best of luck on your next adventure!
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2009 - 2011

                                                8/31/2017

                                                Great place to live in Penfield. The location is very convenient to so much of the city. Nice open floorplan, the vaulted ceilings in the two bedroom upper is especially nice. Very nice, clean work out room (not usually too crowded). ā€¦Ā See More >
                                                  Review Author Icon

                                                  dw14625

                                                  Resident ā€¢ 2016 - 2017

                                                  2/27/2017

                                                  I love Brook Hill Village. The apartments and the grounds are well maintained. Lots of storage, and it is a quiet pleasant place to call home. The staff is professional and personable. Kim is awesome! We are very happy living here!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Comments: Call for Details (585) 381-0860
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Restrictions: Breed restrictions apply.. Comments: Call for Details (585) 381-0860
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Fitness Center
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                                                    Leasing

                                                    Just minutes from everywhere. Conveniently located close to shopping, I-490 and downtown Rochester, yet secluded in lush surroundings, Brook Hill Village truly has the best of both worlds. With oversized apartments in Penfield, N.Y., beautiful scenery and elegant interiors, Brook Hill Village is your best choice! *Service and Emotional Support Animals Welcome. *Section 8 and Vouchers are accepted.
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                                                    This community is managed by

                                                    Tri City Rentals

                                                    B+
                                                    B+
                                                    Communities
                                                    46

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 98 number of votes by renters, Brook Hill Village is currently rated 4.2 out of 5 stars.
                                                    Brook Hill Village is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Brook Hill Village is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Brook Hill Village is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Brook Hill Village is rated 4.8/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Brook Hill Village is rated 4.9/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Brook Hill Village is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 7.5 days to their community reviews in the past year.
                                                    Tri City Rentals
                                                    Cats Allowed
                                                    Comments: Call for Details (585) 381-0860
                                                    Dogs Allowed
                                                    Restrictions: Breed restrictions apply.
                                                    Comments: Call for Details (585) 381-0860
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1.5 Baths

                                                    March 2024

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                                                    Brook Hill Village is a 537 - 1,145 sq. ft. apartment in Rochester in zip code 14625. This community has a 1 - 2 Beds, 1 - 1.5 Baths, and is for rent for $1,376 - $1,750. Nearby cities include Irondequoit, Gates, Pittsford, Greece, and East Rochester.

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