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Brook Hill Village

18A Brook Hill Lane, Rochester, NY 14625
86%
52
Reviews
86%
% Recommended
64%
City Average
03/06/14
Resident

My wife and I have been living here for two years and it has been a wonderful experience. When ever we have a maintenance request they fix it within a couple of days no matter the issue. Plowing during the winter… Full Review ▶

03/05/14
Resident

I definitely recommend Brook Hill Village. I was looking for a safe place where I could start my life over and I found it! I have lived here for just about one year in the one bedroom apartment. The rent is… Full Review ▶

03/03/14
Resident

I definitely recommend Brook Hill Village. My wife and I lived there for just about two years in the one bedroom apartment. The rent is slightly higher that other complexes but it includes basic cable, heat, and hot water. Also, the… Full Review ▶

12/11/13
Resident

DO NOT MOVE HERE! I lived at Brook Hill Village for 2 years. Thought it was really nice at first. After living there for a year or so I found out why people move out of this place. Every neighbor had… Full Review ▶

11/26/13
Resident

My partner and I have lived in Brook Hill for over a year now, and it's time for a brief rundown! PROS: - The apartment layout is great and very spacious. - The grounds are meticulously kept and so are the… Full Review ▶

08/24/13
Resident

My roommate and I have not lived here for very long but in the time that we have lived here we felt right at home! The staff have treated us very well and helped us with anything we needed. Our apartment… Full Review ▶

07/05/13
Resident

My girlfriend and I have lived at Brook Hill for about 4 months now. We could NOT be happier! Awesome area, excellent apartments. I have only needed maintenance on one thing, and it was taken care of within the hour. Great… Full Review ▶

05/31/13
Resident

My Husband and I lived at Brook Hill for 2 years. It was such a wonderful place to live. We had 2 dogs and it was a great atmosphere for them. Everyone is very friendly, and there are so many other… Full Review ▶

05/29/13
Resident

I've lived here for a year and a half, and I have nothing but compliments for the Brook Hill staff and management. Maintenance is extremely fast and friendly, and they keep the grounds looking exceptional. The workers really do go above… Full Review ▶

04/08/13
Resident

The complex overall is nice. The staff are all friendly and courteous. There is some noise in the complex, particularly if the windows are open. However, I would not expect an apartment to be noise free. The gun range next door… Full Review ▶

03/05/13
Resident

Maintenance is top notch; always available, friendly end quick. I agree, that noise could be a problem at times, everything depends on your neighbors personality and behavior. I live here over 15 years and probably will not change the location anytime… Full Review ▶

02/27/13
Resident

I am a 28 year old single female with a busy, professional job. I was immediately impressed with Brook Hill Village during my apartment search. Kim, the manager, is very sweet and the apartments are clean and modernized to fit my… Full Review ▶

10/25/12
Resident

I lived in Brook Hill Village for the past year and only left to move out of state. I am now returning back to Rochester and am definitely going to check for availability here! It was wonderful living in this community.… Full Review ▶

03/18/11
Resident

I am a new tenent at Brook Hill and I have to say that the staff is exceptional. From the very beginning I felt very comfortable with the whole rental process. Kim listened to my apt needs and offered me the… Full Review ▶

02/08/11
Resident

Lived here with my fiance for 3 years in both a 1br and upper level 2br. Its definately not the cheapest place to rent but its worth the extra money for the location and quality of the complex. The floor plans… Full Review ▶

02/01/11
Resident

love the bedrooms, and kitchen, extra room is nice. We even have an extra storage room in the basement, at no extra charge. Love the fact the heat is included in rent, nice and warm for this cold season. I am… Full Review ▶

11/07/10
Resident

Brook Hill Village is a truly wonderful place to live. Extremely helpful and friendly staff. Maintenance crew always responded to a problem the same day. Quiet, safe, beautifully landscaped, friendly neighbors, and plenty of parking. Only moved because I accepted a… Full Review ▶

10/19/10
Resident

I didn't expect to stay in my apartment for more than a year because I have had many bad experiences associated with apartment living (i.e. loud/rude neighbors, rude staff, and poor customer service). At BrookHill Village,I do not experience any of… Full Review ▶

10/03/10
Resident

After viewing practically every other apt community in the area, I moved into Brook Hill earlier in the year. I can honestly say that the apartments offer the largest and most unique layout, as well as many updated features and appliances.… Full Review ▶

05/25/10
Resident

We lived here two years and they do a great job with staff visibly upkeeping the grounds every day, spending more than 24 hours removing snow during a heavy snow day, they respond quickly and prompty if there are any maintence… Full Review ▶

12/15/09
Resident

They asked me to review our apartment a long time ago, here it is!! We lived here for 3 years as a family, my husband 2 years before me. Brook Hill is a lovely landscaped apartment with very nice, and accommodating… Full Review ▶

11/18/09
Resident

I am going on two years living at Brook Hill Village apartments. I have lived in numerous complexes and I have to say that this is the best complex out of all of them. The grounds are kept extremely well, trash… Full Review ▶

09/29/09
Resident

Excellent Staff and a perfect location. Neighbors are friendly and pets are allowed. Very clean grounds & apartments. I strongly encourage you to visit Brook Hill if you are looking for apartments in the area. Kim & her staff will take… Full Review ▶

07/01/09
Resident

This is a complicated review in a way, because I think our apartment by the woods here is absolutely beautiful especially in the morning and evening, and to have a creek nearby is so pretty. However, some of the dog owners… Full Review ▶

06/17/09
Resident

My Husband and I moved in to Brook Hill for what we thought would be a short time. This May we celebrated our 10TH year. The community is wonderful as is the staff and service we get. One phone call and… Full Review ▶

05/18/09
Resident

I have had so many bad experiences with apartments and have finally found a place that I can call home. I travel for my job so it's nice to have a place to come home to to relax. The office and… Full Review ▶

04/17/09
Resident

I have been living at Brook Hill for five years now, and love it. When it came time to fix my floors, they moved me into a new remodeled apartment. WOW, I love it and not planning on moving for another… Full Review ▶

02/26/09
Resident

This will be short and sweet! My GF and I moved out of Brook Hill in Dec, 2009 from what we thought was too much money to move into what we thought was affordable. Whitney Ridge in Fairport! You get what… Full Review ▶

01/29/09
Resident

I loved living here! My apartment was updated, clean and huge, and they allow pets, so I got to keep my dog with me. The staff was always so friendly whenever I called or needed maintenance. The complex is surrounded by… Full Review ▶

01/29/09
Resident

I have been living here for a few years now and I love it. The staff and other residents are wonderful people. My apartment is over 1100 sq ft and my bedrooms are HUGE! They are pet friendly and even have… Full Review ▶

01/27/09
Resident

The apartments are WAY over priced, the walls are paper thin- you can hear EVERYTHING at all hours of the night, parking is limited, and there is a shooting range RIGHT next to the complex so you WILL hear gun shots… Full Review ▶

11/10/08
Resident

I have lived here since September 08 and have had no problems thus far. I have always been able to find parking, don't hear neighbors clearly but I live on the middle floor. Outside is clean and well kept. Management is… Full Review ▶

11/06/08
Resident

I have lived in Brook Hill Village for almost 4 years. I have never had any problems with the apartment. The neighbors are all quiet, nice people. The maintenance people are always around taking care of the grounds and keeping an… Full Review ▶

11/06/08
Resident

Prior to moving in, the complex owners completely renovated the apartment. In addition, the complex offers a vast array of amenities with an exception of washers and dryers in most apartments. The location is optimal and access to major highways is… Full Review ▶

11/05/08
Resident

I have lived here for the 3 1/2 years that I have lived in the Rochester area. I have a large 2 bedroom apartment with 1 1/2 baths. Brook hill is set off the main road, Penfield Rd, so I don't… Full Review ▶

11/03/08
Resident

I really like the apartment. Layout is exceptional. Staff is great. They know you by your name and care about your happiness. Service comes out immediately when you call and work with you (listen to you) to take care of problems.… Full Review ▶

11/02/08
Resident

This is a very nice place to live. The apartments are big and spacious, great location, and very nice and attentive staff! The only two downfalls is the limited parking availability and the gun range. If you get home past 8:00pm,… Full Review ▶

11/02/08
Resident

I have lived in Brook Hill for six months. Its safe, close to everything in Rochester and reasonably priced. Its a great place to live if you have a dog. One downside is the gun range next door. Overall, everything is… Full Review ▶

11/01/08
Resident

We have lived hear for over 3 years and absolutely LOVE our apartment. It's a split level with over 1100 sq. feet. The downstairs is huge and has beautiful cathedral ceilings and an updated kitchen. Upstairs we have huge bedrooms and… Full Review ▶

02/28/08
Resident

The apartment is beautiful, the management staff listens & cars, & the maintenance staff is incredible & fix things as fast you bring them up. But for the amount of noise I hear from my surrounding 3 neighbors & outside is… Full Review ▶

11/12/07
Resident

I lived in Brook Hill for about 2 years, and enjoyed my time there. I was actually given a misquote on rent when I first moved in, but the staff was willing to honor it (so my rent was $30 less… Full Review ▶

05/26/07
Resident

you can hear everything what other regidents do-people having sex, people walking, music, even flushing the toilet, etc. the office does not do anything. its a nice location but we are right next to the shooting range. we have 25 speed… Full Review ▶

04/10/07
Resident

Thanks for any reply...just wondering how much...can you hear people talk through the ceiling/floors/doors/hallway..other noises..I know there are some but how much... Full Review ▶

03/23/07
Resident

it was the 1st apartment that i looked at and had to rent because i tohuth i was ready..well along came extra fees ontop of rent for no reason... which wasnt stated in the lease... parking was okay...i wasnt overly impressed… Full Review ▶

08/05/06
Resident

THis is a nice place to live. I have lived in Rochester over 40 years (born here) and I have lived in many areas - this is one of the prettiest. As with any place there are pros and cons. This… Full Review ▶

08/15/05
Resident

nice to live at... make sure and check it out Full Review ▶

03/30/05
Resident

I loved this complex. Compared to other places this is the nicest I've seen. The kitchens are nice. and the carpets are clean. The people at the office are all great. Polite and prompt with everything. There is a gun range… Full Review ▶

07/20/04
Resident

It's hard not to fall in love with these apartments... especially the third floor all 1,157 sq. ft, two huge bedrooms, 1.5 baths, cathedral ceilings, updated kitchen/carpet/baths, etc. The problem is the Genesee Valley Conservation League (a.k.a. GUN CLUB) is directly… Full Review ▶

12/15/03
Resident

Love it! The minute I saw the apartment I felt like I was home! Spacious floor plan, well lit, close to plaza, trees, wonderful landscape! Just Love it! The office staff is more than great! Full Review ▶

05/14/03
Resident

Poor management Full Review ▶

10/15/02
Resident

It is a pleasure to live here. Full Review ▶

02/07/02
Resident

The apartment was pretty spacious and well-lit. However, if you have pet allergies or do not care for the smell of cigarette smoke, you may not be happy here as the apartments are older and seem to retain the odors.

Full Review ▶

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