Mills Run Apartments
#12,866 #42 #321

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Mills Run Apartments

11755 Norbourne Drive, Cincinnati, OH 45240
(113 Reviews)
$931 - $1,283/mo
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Floor Plans & Pricing

1 Bedroom

Ozark

1 Bed, 1 Bath | 551 sq. ft.

$931

3 Available Units

See Floor Plan Details

Airy

1 Bed, 1 Bath | 673 sq. ft.

$998

1 Available Unit

See Floor Plan Details

2 Bedrooms

Wayne

2 Beds, 2 Baths | 975 sq. ft.

$1,268

1 Available Unit

See Floor Plan Details

Prescott

2 Beds, 1 Bath | 833 sq. ft.

$1,168 - $1,193

See Floor Plan Details

Tahoe

2 Beds, 2 Baths | 935 sq. ft.

$1,258 - $1,283

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C-
C-

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B

Average time to respond to reviews

20 days

View Community Timeline
View Community Timeline

Mills Run Apartments Reviews

(110)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2022 - 2023

4/14/2023

Don't move here!

Do not move here I have been a resident since June 2022 and nothing has ever worked in this apartment. When I moved in nothing was clean or working at all, multiple maintenance request have been put in but nothing gets fixed, the tickets justā€¦Ā See More >
    Manager

    5/4/2023

    Mills Run Apartments
    Allow us the opportunity to discuss your situation offline. Please contact our (property/community) manager to set a day and time to discuss your circumstance or drop by our office to discuss so we could discuss further. We need this to properly address your concerns and find appropriate solutions for this. Thanks!
    Review Author Icon

    anonymous

    Resident ā€¢ 2019 - 2021

    7/15/2021

    Worst place ever. No maintenance they just let things fall apart and don't answer calls or answer the door to the office. Stuff still not fixed since I moved in almost 2 years ago. Lie straight to your face about everything. Make up bs feesā€¦Ā See More >
      Manager

      7/15/2021

      Mills Run Apartments
      Hello, We appreciate you taking the time to share your experience. Our entire staff here from management to maintenance works hard to ensure our pristine community grounds and amenities remain in top-notch condition while ensuring residents have the highest living experience possible. We would love the opportunity to review these charges in greater detail and take the appropriate steps to find a solution. At your earliest convenience, please contact us directly or stop by our office in person. We look forward to speaking with you.
      Review Author Icon

      anonymous

      Resident ā€¢ 2019

      12/9/2019

      I have road kill in my apartment I've had to run out my home barefoot twice because there are mice in my home and other animals coming through the vents maintenance lies to me and told me it was a piece of hair and saidā€¦Ā See More >

        Updated Review

        Review Author Icon

        anonymous

        Resident ā€¢ 2019

        8/1/2019

        I currently live here now and I more than convinced they do not care about your safety. The main door to the building do not even lock and they always say we are working on that or I'll send this up to the management. Iā€¦Ā See More >
          Review Author Icon

          Resident 644612

          Verified Resident ā€¢ 2011 - 2019

          5/25/2019

          When I first moved into the community it was based off of the recommendation of a friend. The community was well kept and I felt safe. Now the common door doesn't even lock and anyone can enter. My husband and I were sleep and heardā€¦Ā See More >
            Manager

            5/28/2019

            Mills Run Apartments
            Greetings, thank you for taking the time to leave your review. We are sorry that you feel the community has not changed for the better. The common doors are something that we are currently working on building by building, when we get to your building you will be notified, as you will be issued new keys. Concerning the gun shots - this has not been reported to the office, if you would kindly call in and give us more information on this, like the day/time, so that we may follow-up with the police, it would be appreciated. Thank you.
            Review Author Icon

            Resident 643127

            Verified Resident ā€¢ 2018 - 2019

            5/21/2019

            I have had an overall positive experience living in Mills Run Apartments. The staff is very friendly and helpful and anytime I have a service issue (not very often) it is take care of within the next 1-3 days. The community could be improved, butā€¦Ā See More >
              Manager

              5/21/2019

              Mills Run Apartments
              Greetings, thank you for your review, we appreciate your time. We're glad to hear that maintenance is overall satisfactory for you, and that the office team has met your needs thus far. Should you need anything in the future please contact the office so that we can be of assistance. We hope to continue making improvements and for you to continue to enjoy your home.
              Review Author Icon

              Resident 640435

              Verified Resident ā€¢ 2019

              5/14/2019

              I personally have not had any experiances with other people that live there yet. Except for walking into and out of the building. There are some of our neighbors that will play music on their speakers, but not too late. And the maintenance crew needsā€¦Ā See More >
                Manager

                5/21/2019

                Mills Run Apartments
                Greetings, thank you for taking the time to leave your review with Mills Run. We really appreciate your time. We are continuously seeking ways to improve as we grow as a community, and any input regarding maintenance would much appreciated. If you have anything specific that you would like to pass forward, please email: leasing@millsrunapts.com We would appreciate it!
                Review Author Icon

                Resident 640411

                Verified Resident ā€¢ 2019

                5/14/2019

                Leasing staff was kind, but the apartment was frankly a disaster. I moved here from South Dakota, while I wasn't able to see the apartment ahead of time, I trusted that the updated photos and resources given to me were sufficient. I did what Iā€¦Ā See More >
                  Manager

                  5/14/2019

                  Mills Run Apartments
                  Greetings - thank you for taking the time to leave your review. We wish you the best of luck moving forward and in your next home.
                  Review Author Icon

                  Resident 638959

                  Verified Resident ā€¢ 2019

                  5/11/2019

                  I haven't lived here long enough yet, but so far I'm a little underwhelmed by the price. The landscaping needs updating, multiple things were wrong at move in due to quick turnover and there is often gathering of people, drinking and smoking right outside theā€¦Ā See More >
                    Manager

                    5/11/2019

                    Mills Run Apartments
                    Greetings, thank you for taking the time to leave your review, we do appreciate it! Our landscapers are new to this property, so we are currently working out what type of things we'd like to improve with them. We're glad that you like the apartment itself overall, but we would love a chance to address the entrance of your building. Could you please give the office a call when you have a moment - or e-mail: leasing@millsrunapts.com so that we can address this for you? Thanks so much for the review, we hope to take your rating from a 3 to a 5!
                    Review Author Icon

                    Resident 632024

                    Verified Resident ā€¢ 2019

                    4/27/2019

                    I have no desire to answer this. I have no desire to answer this. I have no desire to answer this. I have no desire to answer this. I have no desire to answer this. I have no desire to answer this. I have noā€¦Ā See More >
                      Manager

                      4/29/2019

                      Mills Run Apartments
                      Thank you for your review, we apologize that you did not want to leave one. We have not had an issue with reviews being prompted before through Apartment Ratings, so please let us know if this occurred so that we can speak with them about this. Thank you!
                      Review Author Icon

                      Resident 625269

                      Verified Resident ā€¢ 2016 - 2019

                      4/9/2019

                      At this complex the goals are always to accommodate the renters, with improvements of the grounds. Safety is a priority with management. Security is a concern also. It's quiet and peaceful.Would like to keep management consistent and stable.

                        Manager

                        4/9/2019

                        Mills Run Apartments
                        Thank you for your review of Mills Run. We appreciate you taking the time do leave this for us. We are glad to see that some of our recent improvements have been noticed. We look forward to continuing to make our improvements steadily with the new manager, and hope that we will continue to provide a great home in a great area. Please contact the office in the future if you have any questions or concerns. Thank you again!
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2018 - 2019

                        3/29/2019

                        I have had a great year living here. I really like the fitness center and the location. It's very close to my job and close enough to downtown as well. The management changed again recently and I really like her, hope she sticks around.ā€¦Ā See More >
                          Manager

                          4/3/2019

                          Mills Run Apartments
                          Greetings, Thank you for taking the time to submit a survey with us. We are very glad to have you as a resident and we hope that we can continue to provide you with excellent service!
                          Review Author Icon

                          Resident 615746

                          Verified Resident ā€¢ 2019

                          3/14/2019

                          Mills Run is a nicely and conviniently located apartment complex with everything you need in an apartment, number of rooms, anemnities, pool, gym, etc. The staff is very polite and friendly. Some of the most valuable characteristics for my decision to move in was theā€¦Ā See More >
                            Manager

                            4/3/2019

                            Mills Run Apartments
                            Greetings, Thank you so much for taking the time to leave us a review. We are glad that we are meeting your expectations and we hope to continue to do that throughout your future with us!
                            Review Author Icon

                            Resident 615650

                            Verified Resident ā€¢ 2019

                            3/14/2019

                            The apartment is spacious and I love the layout. The huge balcony is wonderful and a huge plus. The location is alright close enough to grocery stores and a few restaurants. Easy access to the high way. However when I came in to look atā€¦Ā See More >
                              Manager

                              4/3/2019

                              Mills Run Apartments
                              Greetings, We are glad that you are pleased overall with your new home. We apologize for any inconveniences caused ahead of your move-in. We have done our best to prioritize your move-in and items that needed addressed, and to accommodate your schedule alongside of our maintenance schedule. We will reach out to you later this afternoon to see if there are any outstanding items, we would be happy to address anything that has been missed! Thank you for taking the time to leave your review.
                              Review Author Icon

                              Resident 614900

                              Verified Resident ā€¢ 2019

                              3/12/2019

                              It is very soon to tell. Chauncey the maintenance man was very accommodating. Made several trips to connect my dryer. But I haven't got garage door handle after asking several times. The building hasn't been cleaned since I've been here. .

                                Manager

                                4/3/2019

                                Mills Run Apartments
                                Greetings, Thank you for taking the time to leave your review. I am unsure which home you are in, if you could please reach out to the office this week and let us know which apartment you are in so that we can repair your garage, we would be happy to do so. Additionally, we did switch cleaning companies the second week of February, as of 4/1 all buildings have now been cleaned twice. We apologize for any inconvenience caused by our switch in companies. Thanks again for your review!
                                Review Author Icon

                                Resident 611678

                                Verified Resident ā€¢ 2018 - 2019

                                3/5/2019

                                Horrible management staff. When I first moved in, the staff was great. The new personnel made it a bad experience for me. No sense of urgency when I told them of my issues. There always seemed to be an attitude when I called about thingsā€¦Ā See More >
                                  Manager

                                  4/3/2019

                                  Mills Run Apartments
                                  Greetings, Thank you for taking the time to leave your review. We are sorry that we have fallen short of your expectations. A new manager was put in place in February and we hope that over the next few months you will see positive changes.
                                  Review Author Icon

                                  Resident 610345

                                  Verified Resident ā€¢ 2019

                                  3/2/2019

                                  The staff is really nice and the community is great!! ?? I love my apartment is high and very quiet then the other apartment I use to live in. The plus is the washer and dryer I never really had that it is aā€¦Ā See More >
                                    Manager

                                    4/3/2019

                                    Mills Run Apartments
                                    Greetings, Thank you for taking the time to leave your review. We are glad that we are meeting your expectations! Please let us know if you need any assistance in the future.
                                    Review Author Icon

                                    Resident 607703

                                    Verified Resident ā€¢ 2019

                                    2/23/2019

                                    So far.....not so good. Things in my apartment had to be fixed, cleaned and repair two days after my move-in.......Still had a slice of pizza in the oven. The indoor pool has been out of order for almost a year. the landscape of this complexā€¦Ā See More >
                                      Manager

                                      4/3/2019

                                      Mills Run Apartments
                                      Greetings, We are sorry to hear that we have fallen short of your expectations and your move-in experience. I am unsure which home you are in, so if you could please call the office and let us know which items still need addressed we would be happy to take care of this for you. Thank you for taking the time to leave your review.
                                      Review Author Icon

                                      Resident 605955

                                      Verified Resident ā€¢ 2019

                                      2/19/2019

                                      Need improvements in and outside the apartments. Also updated looks old. Maintenance are very poor and no fix the issues that needs work. The appliances are old. Remodeling the garage and all the exterior

                                        Manager

                                        4/3/2019

                                        Mills Run Apartments
                                        Greetings, We are sorry to hear that we have fallen short of your expectation. Our renovation that took place in 2018 replaced all cabinetry with new, new lighting, and updated flooring. Additionally, the appliances have all been purchased 2017 and newer. There was a new manager put in place in February. Since then the interior and exterior building lighting have all been replaced as well. If you feel that your home is not in standard with all of the new items mentioned above please contact the office so that we can see if there is any additional work or updating that needs performed in your home, and if so we would be happy to make that happen! Thank you for taking the time to leave your review.
                                        Review Author Icon

                                        Resident 601689

                                        Verified Resident ā€¢ 2018 - 2019

                                        2/7/2019

                                        I LOVE MY APARTMENT,JUST WANT THINGS THAT NEED BE CORRECTED,CORRECTED.I SPENP TOO MUCH RENT FOR THINGS TO GO NOT DONE.OVERALL I LIKE THE APARTMENT,THE AREA IT'S LOCATED AND SLL THE OTHER THINGS THE APARTMENT OFFERS

                                          Manager

                                          4/3/2019

                                          Mills Run Apartments
                                          Greetings, Thank you for taking the time to leave your review. I am unsure which home you are in. If you could please contact the office this week and let us know what needs to be completed in your home we would be happy to have this taken care of! Thanks again, we look forward to hearing form you.
                                          Review Author Icon

                                          Resident 598284

                                          Verified Resident ā€¢ 2019

                                          1/29/2019

                                          Very clean, maintenance comes right away if you need something fixed get spacious for one bedroom, just need to fix indoor pool and speaker entry system, office staff is very nice and andwers all your questions and fill your requests needs by the next day

                                            Review Author Icon

                                            Resident 589500

                                            Verified Resident ā€¢ 2018 - 2019

                                            1/3/2019

                                            poor service, pool was down all summer, no lights in hallway of buiilding, i requested on the day i moved in that i get screens for my windows and that was in february I moved out in december and still had not a single screenā€¦Ā See More >
                                              Review Author Icon

                                              Resident 586922

                                              Verified Resident ā€¢ 2018

                                              12/25/2018

                                              My experience at Mills Run has been absolutely faboulous! Morgan in the leasing office is very patient, understanding and gave me a warm and welcoming experience! Thank you Morgan and Mills Run staff for really setting the bar!

                                                Review Author Icon

                                                Resident 586837

                                                Verified Resident ā€¢ 2016 - 2018

                                                12/25/2018

                                                It really has been terrible we have yet in our almost 4 years gotten to use the indoor pool because of maintenance. We have also been through at least 5 different management groups. I would move just cannot afford right now but hopefully soon!!

                                                  Review Author Icon

                                                  Resident 586321

                                                  Verified Resident ā€¢ 2018

                                                  12/23/2018

                                                  The staff cancelled two appointments to sign a lease, so we have not yet signed a lease or done a walk through. Several repairs still have not be done despite request. Over all the apartment is nice but it's hard to get things done.

                                                    Features & Amenities

                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $200. Rent: $25. Restrictions: We welcome 2 pets per apartment home. There is a one-time non-refundable pet fee of $200 and a monthly pet rent of $25 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.. Pet Limit: 2
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                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $200. Rent: $25. Restrictions: We welcome 2 pets per apartment home. There is a one-time non-refundable pet fee of $200 and a monthly pet rent of $25 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Business Center
                                                    • Clubhouse with Coffee Bar
                                                    • Fitness Center
                                                    • Indoor Swimming Pool
                                                    • Pool
                                                    • Theater Room
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                                                    Leasing

                                                    An irresistible blend of residential comfort, convenience, and quality, Mills Run is an undeniable gem among Cincinnati apartments. Our community offers spacious one- and two-bedroom apartment homes and an ideal location in the heart of the city. Just moments from the intersection of Mill Rd. and Interstate 275, Mills Run provides luxury floor plans, resort-style amenities, and quick access to anywhere in the city. Each home is pet-friendly and includes spacious walk-in closets, plush carpeting, a separate dining area, and a private entrance. Storage is effortless as floor plans offer an abundance of space, and our two-tone paint schemes add an attractive pop of color to every home. For resident customization, select apartments feature ceiling fans, steep vaulted ceilings, cozy wood burning fireplaces, wrap-around patios or balconies, and fully equipped kitchens with dishwasher, pantry, and an above range microwave. Detached garages and carports are also available upon request, and open parking is available to residents and guests. Community amenities at Mills Run are also more than inviting. We are one of the few Cincinnati, Ohio apartments offering a yoga/barre studio, and our sparkling indoor pool with spa is a definite resident favorite when paired with our brand new 24-hour fitness center. The community clubhouse is available for private party rental, and complimentary WiFi can be found in all common areas. On-site laundry facilities are accessible to each resident, and for ease of living, mail rooms are located in every building. The landscape at Mills Run is beautifully and professionally manicured, and in addition to an indoor pool, the community houses an outdoor pool with sparkling waterfall. Home to the most coveted apartments Cincinnati, OH has to offer, Mills Run is your only choice when searching for a new place to live, work, and play. To tour the community, contact a member of our award-winning sales team today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Birge & Held Asset Management

                                                    D+
                                                    D+
                                                    Communities
                                                    113

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 113 number of votes by renters, Mills Run Apartments is currently rated 3.1 out of 5 stars.
                                                    Mills Run Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Mills Run Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Mills Run Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Mills Run Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Mills Run Apartments is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Mills Run Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 20 days to their community reviews in the past year.
                                                    Birge & Held Asset Management
                                                    Dogs Allowed
                                                    Fee: $200
                                                    Rent: $25
                                                    Restrictions: We welcome 2 pets per apartment home. There is a one-time non-refundable pet fee of $200 and a monthly pet rent of $25 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Fee: $200
                                                    Rent: $25
                                                    Restrictions: We welcome 2 pets per apartment home. There is a one-time non-refundable pet fee of $200 and a monthly pet rent of $25 per pet. Breed restrictions apply. Please call our leasing office for complete pet policy information.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths

                                                    Check Availability

                                                    Mills Run Apartments

                                                    March 2024

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                                                    Mills Run Apartments is a 551 - 975 sq. ft. apartment in Cincinnati in zip code 45240. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $931 - $1,283. Nearby cities include Norwood, Dayton, Bellevue, Mount Airy, and Lakeside.

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