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The Luckman

1801 East 12th Street, Cleveland, OH 44114
(230 Reviews)
$1,137 - $3,072/mo
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Floor Plans & Pricing

Studio

Studio, 1 Bath

$1,214

See Floor Plan Details

Studio, 2.5 Baths

$1,353

See Floor Plan Details

1 Bedroom

1 Bed, 1 Bath

$1,137

See Floor Plan Details

2 Bedrooms

2 Beds, 2 Baths

$1,548

See Floor Plan Details

2 Beds, 1 Bath

$1,642

See Floor Plan Details

2 Beds, 1.5 Baths

$1,739

See Floor Plan Details

3 Bedrooms

3 Beds, 2 Baths

$3,072

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

D+

Review Ratings

Noise

1.8

Grounds

1.5

Safety

1.8

Office Staff

2.0

Maintenance

1.8

Neighborhood

2.8

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

4

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

The Luckman Reviews

(226)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2023 - 2024

3/22/2024

Pool area gym and community room are Amazing upgrades

The gym is larger than I expected and the community room has pool table other games and a yoga studio/dance room with wall to wall mirrors. There is a full kitchen and new management have contracted upgrades we can actually see the difference not justā€¦Ā See More >
    Review Author Icon

    anonymous

    prospective ā€¢ Visited 2023

    1/6/2024

    Good luck

    Good luck reaching anyone. I have filled out an application and paid fees and havenā€™t heard from anyone in months. IĆ¢ā‚¬ā„¢ve called every day for 3 weeks and no answer. IĆ¢ā‚¬ā„¢ve left emails and also voicemails no response. At this point I just want myā€¦Ā See More >
      Review Author Icon

      anonymous

      prospective ā€¢ Visited 2023

      11/1/2023

      ------ Fabulous

      Let yus see what to say The parking situation sucked, the whole building smelt like raw --- on a hot summer day, the unit while it looked similar to the 1 bedroom studio, the place was absolutely filthy, junk left haphazardly, nothing wiped down orā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2021 - 2023

        8/23/2023

        TERRIBLE

        I lived here for over a year, and it was the most terrible time living there. They first make it seem like everything is working fine and whatever is not working that it will be fixed very soon. They were always lying. I had noā€¦Ā See More >
          Review Author Icon

          Resident 1070035

          Verified Resident ā€¢ 2020 - 2022

          9/27/2022

          I'm upset that I'm stuck paying rent at this place until my lease is up. This apartment is disgusting and the repairs are rarely ever made. You have to bug the leasing office in order for them to stay on top of things. The elevatorsā€¦Ā See More >
            Review Author Icon

            Resident 1067025

            Verified Resident ā€¢ 2022

            9/17/2022

            Horrible, dirty, disgusting facility with poor community amenity upkeep and apartments that are falling into disrepair. I have had multiple months of requests ignored and only get traction when I email the staff repeatedly. The laundry room is horrible. The lobby is falling apart. Theā€¦Ā See More >
              Review Author Icon

              Resident 1066018

              Verified Resident ā€¢ 2022

              9/14/2022

              There is nothing nice to say about this place. It smells like trash, there is always dead rats in the parking garage. I have items in my apartment that have been broken since I moved in. The AC in my apartment is notā€¦Ā See More >
                Review Author Icon

                Resident 1064518

                Verified Resident ā€¢ 2022

                9/9/2022

                Unsatisfactory experience all around. Save your money. Dont move here. Unclean and unprofessional staffing when I am actually able to get ahold of them. They don't listen to our problems when we bring them to their attention. Do not move here.

                  Review Author Icon

                  Resident 1058173

                  Verified Resident ā€¢ 2022

                  8/24/2022

                  If the unit had ac I would absolutely love this spot. The lack of commutation/answers when asked about issues has been the biggest problem. Also have no blinds in my bedroom at all and am missing one blind in the window of my living room.

                    Review Author Icon

                    Resident 1057774

                    Verified Resident ā€¢ 2021 - 2022

                    8/23/2022

                    I would not recommend the Luckman to any friends or family. The facilities are in poor condition, if you buy a parking space you should expect that at some point someone will park in it and management wonā€™t tow, the pool (which was a bigā€¦Ā See More >
                      Review Author Icon

                      Resident 1047564

                      Verified Resident ā€¢ 2022

                      7/23/2022

                      One leasing agent was insolent and belligerent, the others made up for him. The laundry is inadequate, esp dryers, and the pool is out of order at the height of summer. Three fire alarms in the first two weeks. Ok but could be improved.

                        Review Author Icon

                        Resident 1038638

                        Verified Resident ā€¢ 2022

                        6/23/2022

                        The community as in the people who are living there are all kind and nice. The management and the way things work is terrible. So far of living here for a couple weeks it has been one thing after another. When we wentā€¦Ā See More >
                          Review Author Icon

                          Resident 1033253

                          Verified Resident ā€¢ 2021 - 2022

                          6/7/2022

                          Crazy, from elevator issues, to the water being completely shut off, to issues with the front door security. Not to mention the AC and heating unit doesn't work. My partner and I also had issues trying to upgrade apartments.

                            Manager

                            6/15/2022

                            The Luckman
                            We are disappointed to hear that you did not have a more positive experience with us at The Luckman. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
                            Review Author Icon

                            Resident 1031478

                            Verified Resident ā€¢ 2021 - 2022

                            6/2/2022

                            I lived in a 1BHK, the room was good and the tennis court down was also good. And the good part is the maintenance sucks, starting with elevator (where there was a time only one elevator worked ) to trash chute room (getting stuck andā€¦Ā See More >
                              Manager

                              6/15/2022

                              The Luckman
                              Verified Resident 1031478, we're disappointed to hear of the negative experience you had at our location. It is discouraging to learn of your experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. The Luckman

                              Updated Review

                              Review Author Icon

                              Resident 965412

                              Verified Resident ā€¢ 2020 - 2022

                              6/1/2022

                              Only got worse as time went on. Rude staff/security, dirty building, bug and flooding issues for the last 1.5 years I lived there. The pool was constantly closed due to non-residents somehow getting to the roof to use it. Washer/dryers ALWAYS broken and steal yourā€¦Ā See More >
                                Manager

                                6/3/2022

                                The Luckman
                                Verified Resident 965412, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. The Luckman
                                Review Author Icon

                                Resident 1028504

                                Verified Resident ā€¢ 2021 - 2022

                                5/23/2022

                                There's nothing good about this place. Constant leaks, fire alarms, trash being thrown out the windows, no air conditioning in 80 degree springs, puke in the hallways, and hardly no one cleans up or fixes anything around here.

                                  Manager

                                  5/26/2022

                                  The Luckman
                                  Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
                                  Review Author Icon

                                  Resident 1027650

                                  Verified Resident ā€¢ 2022

                                  5/20/2022

                                  I read the reviews on line about this building and to be honest it was pure rubbish. I moved in a few weeks ago and i havenā€™t seen anything worth writing a horrible review for. If there are repaid and certain things need to beā€¦Ā See More >
                                    Manager

                                    5/25/2022

                                    The Luckman
                                    Hi Verified Resident 1027650, thank you so much for your positive comments about The Luckman! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
                                    Review Author Icon

                                    Resident 1025323

                                    Verified Resident ā€¢ 2021 - 2022

                                    5/13/2022

                                    I think the building is not well maintained. I have found cigarette butts in the hallway, which irritates me because I have asthma and do not want to live in a building where people are smoking. There is frequently trash, food, or dog poop foundā€¦Ā See More >
                                      Manager

                                      5/14/2022

                                      The Luckman
                                      Hi Verified Resident 1025323, we appreciate your honest feedback, as we are always looking for ways to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (216) 619-3803 so we can work towards a resolution. We look forward to hearing from you.
                                      Review Author Icon

                                      Resident 1020523

                                      Verified Resident ā€¢ 2021 - 2022

                                      4/29/2022

                                      Itā€™s ok. I love my apartment though. City is loud. Grounds are getting better at being clean. Safety has been improved. Itā€™s close to everything. Maintenance is good at responding to building situations but not good at individual. Staff is pretty good.ā€¦Ā See More >
                                        Manager

                                        5/4/2022

                                        The Luckman
                                        We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. The Luckman
                                        Review Author Icon

                                        Resident 1013916

                                        Verified Resident ā€¢ 2021 - 2022

                                        4/8/2022

                                        Great rooms, security and parking are nice. Hallways smell bad, elevators take forever and maintenance is great but takes weeks to get to your work orders. The staff are friendly, but take forever to answer phones and are likely understaffed (weekend emergencies, etc.)

                                          Manager

                                          4/9/2022

                                          The Luckman
                                          Verified Resident 1013916, we really appreciate your feedback! Our team strives to deliver an excellent experience, and we take all reviews in to consideration so that it allows us an opportunity to improve. If you have further needs or questions, please reach out!
                                          Review Author Icon

                                          Resident 1008063

                                          Verified Resident ā€¢ 2020 - 2021

                                          3/19/2022

                                          This apartment was located in a convenient location. Easy access to work. Close to any amenities needed for my residence. Somewhat affordable but wish they were more transparent with their fees and inquiries.

                                            Manager

                                            3/23/2022

                                            The Luckman
                                            Hi Verified Resident 1008063, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

                                            Updated Review

                                            Review Author Icon

                                            Resident 958126

                                            Verified Resident ā€¢ 2019 - 2021

                                            3/6/2022

                                            My experiences at the luckman have been horrible since Greystar took ownership of the building. They have charged me for fees that are their responsibility in my lease. They never answer calls or emails and their voice mail box is full. ALL of their emailsā€¦Ā See More >
                                              Manager

                                              3/8/2022

                                              The Luckman
                                              Verified Resident 958126, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (216) 619-3803 at your earliest convenience and we will do our best to resolve this with you.
                                              Review Author Icon

                                              Resident 999569

                                              Verified Resident ā€¢ 2021

                                              2/17/2022

                                              It was fast and good response in need and they help us with good quality maintenance and respond quickly with the issues and polite. It was very easy to sign lease and follow the process to move in and I had very good experience withā€¦Ā See More >
                                                Manager

                                                2/22/2022

                                                The Luckman
                                                We appreciate your positive review about your recent experience with us! Thank you again for the great review!
                                                Review Author Icon

                                                Resident 973247

                                                Verified Resident ā€¢ 2020 - 2021

                                                11/18/2021

                                                Overall, I am "satisfied" with the Luckman. But, there are positives and negatives. The positives: location in the heart of the city, overall cost compared to other downtown apartments. The negatives: safety - security is often not present at the desk and there have been seriousā€¦Ā See More >
                                                  Manager

                                                  11/20/2021

                                                  The Luckman
                                                  Verified Resident 973247, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Verified Resident 973247, we strive for 100% satisfaction, and we regret to find out that this was not the case. Here at The Luckman, we strive for excellence, and are disappointed to hear that you received anything less. Please contact the resident services at 216-619-3803
                                                  Review Author Icon

                                                  Resident 970663

                                                  Verified Resident ā€¢ 2021

                                                  11/12/2021

                                                  This place is poorly ran overall . Ive never stayed anywhere with such low standards. Im shocked that this building is actually downtown . To be in a prime location it certainly doesnt meet the basic standards

                                                    Manager

                                                    11/16/2021

                                                    The Luckman
                                                    Verified Resident 970663, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We are continually make changes to improve in every area with the best intention for our resident, we welcome an opportunity to discuss all matters. Please contact resident services 216-619-3803.

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā Are there surveillance cameras on site?

                                                    Frequently Asked

                                                    Based on 230 number of votes by renters, The Luckman is currently rated 2.4 out of 5 stars.
                                                    The Luckman is rated 1.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Luckman is rated 1.8/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Luckman is rated 1.8/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Luckman is rated 1.8/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Luckman is rated 2.8/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Luckman is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Dogs Allowed
                                                    Cats Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Studio, 1 Bath
                                                    Studio, 2.5 Baths

                                                    Check Availability

                                                    The Luckman

                                                    March 2024

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                                                    The Luckman is an apartment in Cleveland in zip code 44114. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $1,137 - $3,072. Nearby cities include Brooklyn, Cleveland Heights, East Cleveland, Lakewood, and Bratenahl.

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