Mallard Crossing
#7,716 #1 #163

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Mallard Crossing

9980 Hanover Way, Loveland, OH 45140
(192 Reviews)
$1,265 - $3,255/mo
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Move-In Specials

Limited Time: Up to $500 Off

Floor Plans & Pricing

1 Bedroom

Carnegie

1 Bed, 1 Bath | 842 sq. ft.

$1,265 - $2,025

5 Available Units

See Floor Plan Details

Mayfair

1 Bed, 1 Bath | 910 sq. ft.

$1,500 - $1,965

1 Available Unit

See Floor Plan Details

Bentley

1 Bed, 1 Bath | 708 sq. ft.

See Floor Plan Details

Tulane (Townhouse)

1 Bed, 1.5 Baths | 1,292 sq. ft.

See Floor Plan Details

2 Bedrooms

Hanover (Townhouse)

2 Beds, 2.5 Baths | 1,752 sq. ft.

$1,910 - $3,255

7 Available Units

See Floor Plan Details

Emory

2 Beds, 2 Baths | 1,217 sq. ft.

$1,530 - $2,710

4 Available Units

See Floor Plan Details

Drake

2 Beds, 2 Baths | 1,195 sq. ft.

$1,530 - $2,600

4 Available Units

See Floor Plan Details

Newport

2 Beds, 2 Baths | 1,164 sq. ft.

See Floor Plan Details

3 Bedrooms

Princeton

3 Beds, 2 Baths | 1,422 sq. ft.

$1,815 - $2,675

6 Available Units

See Floor Plan Details

Fairmont

3 Beds, 2 Baths | 1,392 sq. ft.

$1,795 - $2,535

4 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

C+

Review Ratings

Noise

3.3

Grounds

2.9

Safety

2.5

Office Staff

2.6

Maintenance

2.6

Neighborhood

4.2

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

38

Manager’s Review Engagement

B+

Percentage of reviews responded to

78.95%

Manager’s Review Reply Time

F

Average time to respond to reviews

84.92 days

View Community Timeline
View Community Timeline

Mallard Crossing Reviews

(186)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1104349

Verified Resident 2018 - 2024

3/17/2024

The appliances are very old in few apartments, and they are not being replaced. There is a lot of trash lying around. Its no more a top rated apartment complex. There should be few Tesla charging outlets since now US is moving towards EV. Move… See More >
    Review Author Icon

    anonymous

    Resident 2023 - 2024

    3/14/2024

    Great Area

    I enjoy living here. It is close to everything and in a good school system. They had some areas they are working on and I am excited to see it. I know the pool is being redone and the tennis court is opening soon. Nick… See More >
      Manager

      3/16/2024

      Mallard Crossing
      Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
      Review Author Icon

      Resident 1226190

      Verified Resident 2023 - 2024

      2/13/2024

      I moved at the end of 2023. We like the apartment where we live. Very cozy and comfortable. The apartment staff are very polite. Yes, there are also disadvantages. There are problems with parking. You won't be able to… See More >
        Manager

        2/15/2024

        Mallard Crossing
        Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
        Review Author Icon

        Resident 1225615

        Verified Resident 2024

        2/11/2024

        When I initially saw the apartment, I gave it an honest chance due to the low rating and now that I've been here for two months now I can honestly see why they have the low rating. There is so much that needs to be… See More >
          Manager

          2/13/2024

          Mallard Crossing
          Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (855) 200-9258 to speak to our manager directly.

          Updated Review

          Review Author Icon

          Resident 1148529

          Verified Resident 2018 - 2024

          2/9/2024

          This community has gone down hill over the years, tenants aren't held accountable, management does nothing to enforce "rules", children are not watched by parents, parking is an absolute disaster. Etc… See More >
            Manager

            2/12/2024

            Mallard Crossing
            Hi, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 200-9258. We look forward to hearing from you.

            Updated Review

            Review Author Icon

            Resident 1103294

            Verified Resident 2010 - 2024

            1/29/2024

            Mostly good but some deterioration has occurred in recent year. Security gates not working and some minor signs. Lighting issues not addressed. Laundry room not maintained in a clean way and one dryer had a rumbling sound. .

              Manager

              1/31/2024

              Mallard Crossing
              Hello Verified Resident 1103294, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
              Review Author Icon

              Resident 1218811

              Verified Resident 2023 - 2024

              1/20/2024

              I am very disappointed with the complex. My apartment wasn't clean before they had me move in, it was so dirty I checked my furnace filter and found not one but two filters both packed with dirt crammed in it. It took over a… See More >
                Manager

                1/22/2024

                Mallard Crossing
                Hi, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you
                Review Author Icon

                Resident 1217036

                Verified Resident 2018 - 2024

                1/14/2024

                People that live here do not care about the community. Trash is thrown outside the dumpster over the weekends so it looks horrible. People park wherever they want, regardless of it being a spot or not. People work on cars and spray… See More >
                Manager

                1/16/2024

                Mallard Crossing
                Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                Review Author Icon

                Resident 1216713

                Verified Resident 2016 - 2024

                1/12/2024

                The change in management has had its ups and downs during our time here. Maintenance requests did go unresolved for 1+ months but seems to have improved since our last request. The trash pickup is iffy. A $30 charge for trash pick up seems a… See More >
                  Manager

                  1/14/2024

                  Mallard Crossing
                  Hello, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you
                  Review Author Icon

                  Resident 1216656

                  Verified Resident 2023 - 2024

                  1/12/2024

                  This apartment complex is very poorly managed and maintained. Maintenance request are not addressed in a timely manner (48 hours)- if they are addressed at all. I would not recommend living in this community.

                    Manager

                    1/14/2024

                    Mallard Crossing
                    Verified Resident 1216656, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you, Jacqueline Smith Community Manager
                    Review Author Icon

                    Resident 1215122

                    Verified Resident 2023 - 2024

                    1/7/2024

                    Bad service and service still not completed, and carpet floors bad smells horrible,condition office staff are not polite except (Amanda) about manager very very rood not taking services in response at all !

                      Manager

                      1/9/2024

                      Mallard Crossing
                      Hi, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at (855) 200-9258 at your earliest convenience. Thank you.
                      Review Author Icon

                      Resident 1214389

                      Verified Resident 2021 - 2024

                      1/5/2024

                      The first year I was here it was really nice. In the last year it's gone downhill quickly. There are an extreme amount of kids and immigrants who do not follow the rules nor do they understand the rules. They leave items… See More >
                        Manager

                        1/10/2024

                        Mallard Crossing
                        Hello Verified Resident 1214389, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns or would like to discuss further. please don't hesitate to reach out! We will be sure to share the feedback with our colleagues and we look forward to helping you again in the future. Take care!

                        Updated Review

                        Review Author Icon

                        Resident 1098187

                        Verified Resident 2022 - 2023

                        12/27/2023

                        Mediocre at best. Maintenance has been the biggest issue by far. The last 2 summers, the pool has hardly been open due to issues with the filter, residents trashing it, etc. Work orders go unfulfilled. A new maintenance crew was just hired and did "preventative… See More >
                          Manager

                          1/3/2024

                          Mallard Crossing
                          Verified Resident 1098187, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you
                          Review Author Icon

                          Resident 1203911

                          Verified Resident 2023

                          12/1/2023

                          The community is great! they're really calm and laid back, my only issue is that they don't believe in sidewalks. they're constantly walking on the road and makes it difficult sometimes to drive through, or they stand around the entry

                            Manager

                            12/2/2023

                            Mallard Crossing
                            Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                            Review Author Icon

                            Resident 1202153

                            Verified Resident 2022 - 2023

                            11/24/2023

                            The absolute worst apartment renting experience I have ever had. The predatory towing company has been harassing me, towing one of my vehicle multiple times because it "looked abandoned". In the lease it states they can put a sticker on your car and if its… See More >

                              Updated Review

                              Review Author Icon

                              Resident 1084663

                              Verified Resident 2021 - 2023

                              11/12/2023

                              I have only one complaint. Maintenance response is slow. Other than that I am happy with living here. MAnagement is responsive when I need something. Property is well maintained. I do think we pay too much for trash service.

                                Manager

                                11/14/2023

                                Mallard Crossing
                                Hello, thank you for taking the time to share your experience with us; we appreciate your feedback!
                                Review Author Icon

                                Resident 1191538

                                Verified Resident 1999 - 2023

                                10/20/2023

                                We moved into the apartment we currently occupy in 1997 while the rest of the complex was under construction. The management at that time was excellent. Current management is in a constant state of turnover and not helpful. Charges for trash and Spectrum TV… See More >
                                  Manager

                                  10/22/2023

                                  Mallard Crossing
                                  Hi, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you
                                  Review Author Icon

                                  Resident 1191378

                                  Verified Resident 2023

                                  10/20/2023

                                  We originally moved into a ground floor one bedroom apartment in 2019 .The property at that time was owned by Steadfast Management and things went really well. Quick response to maintenance issues and property was very well maintained. In 2023 we moved into a townhouse… See More >
                                    Manager

                                    10/23/2023

                                    Mallard Crossing
                                    Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (855) 200-9258 to discuss this further.

                                    Updated Review

                                    Review Author Icon

                                    Resident 1073091

                                    Verified Resident 2021 - 2023

                                    10/17/2023

                                    I would not recommend this community. 1) It is very cheaply built and I hear every single sound from upstairs and it sounds like there is a party up there every night. 2) There are a lot of disgusting and dirty people that live here… See More >
                                      Review Author Icon

                                      Resident 1189650

                                      Verified Resident 2020 - 2023

                                      10/17/2023

                                      Maintenance is decreasing day by day. For every query, it takes a month to initiate the resolution, and management frequently changes policies. To prevent confusion, it is essential to have clear and consistent rules and policies.

                                        Review Author Icon

                                        Resident 1180888

                                        Verified Resident 2023

                                        9/15/2023

                                        My experience at this community has been a roller coaster. If it wasn't for Sammy and Nick in the office. I would have left. The maintenance team besides Nick sucks. Beside Sammy , they have had 10 different management leaders in 6 months. They are… See More >
                                          Review Author Icon

                                          Resident 1178291

                                          Verified Resident 2023

                                          9/8/2023

                                          Terrible, maintenance is lazy and will dismiss any requests and that request will dissaper after a week after being marked off as complete even if no work was done. The office is very low staff and the most experienced person doesn't care and I don't… See More >
                                            Manager

                                            9/10/2023

                                            Mallard Crossing
                                            Hi, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you
                                            Review Author Icon

                                            Resident 1166646

                                            Verified Resident 2021 - 2023

                                            8/4/2023

                                            From 2021 till Mid-2022 the Management was very active and the entire community and complex was well maintained. The maintenance requests were promptly resolved. Since mid 2022 the entire Management response and maintenance has been very poor. Calls to the Office are almost never received… See More >
                                              Manager

                                              8/29/2023

                                              Mallard Crossing
                                              Hello Verified Resident 1166646, thank you for taking the time to share this feedback. We are able to evaluate our processes and make the changes necessary due to this feedback. I am sorry we are not meeting your expectations and would welcome the opportunity to discuss further. Please reach out to me directly at dhaggard@irtliving.com at any time.
                                              Review Author Icon

                                              Resident 1161787

                                              Verified Resident 2022 - 2023

                                              7/21/2023

                                              I think management has changed since I first started living here. Work order requests used to be answered same day or the next day and now they won't answer you for weeks. Also, the pool is currently broken in the heat of summer which… See More >
                                                Manager

                                                8/29/2023

                                                Mallard Crossing
                                                Verified Resident 1161787, we regret to hear that you had a negative experience with us. I would appreciate the chance to discuss this further. We do understand the geese are plentiful at our property, but they are protected and we will continue to brainstorm ways to minimize the inconvenience. Please feel free to reach out to the management office and we can talk through further.
                                                Review Author Icon

                                                Resident 1160763

                                                Verified Resident 2020 - 2023

                                                7/18/2023

                                                it's really good and nice apartment . i recommend this .it's really good and nice apartment . i recommend this .it's really good and nice apartment . i recommend this it's really good and nice apartment . i recommend this it's really good and nice… See More >
                                                  Manager

                                                  8/29/2023

                                                  Mallard Crossing
                                                  Hello Verified Resident 1160763, thank you for taking the time to share your experience with us; we appreciate your feedback! We are always more than happy to assist you if anything comes up. Take care!

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer/Dryer
                                                  Parking
                                                  • Garage
                                                  Pets
                                                  • Pet Allowed
                                                    Restrictions: Breed restrictions apply.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Animal type not listed Allowed
                                                  Other
                                                  • Additional Storage
                                                  • BBQ Grills for Outdoor Dining
                                                  • Breakfast Bar or Kitchen Island
                                                  • DishWasher
                                                  • Fireplace
                                                  • Fitness Center
                                                  • High End Appliances
                                                  • Kitchen Pantries
                                                  • Large Closets
                                                  • Pool
                                                  • Private Balcony
                                                  • Private Patio
                                                  • Tennis and Volleyball Courts
                                                  • Vaulted Ceilings
                                                  • Walk In Showers
                                                  Show Less
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                                                  Leasing

                                                  Welcome to Mallard Crossing Apartments in Loveland, OH, where we understand what it means to live the life you want in the city you love. Your pet-friendly apartment or townhome features a state-of-the-art fitness center and rejuvenating pool to give you the energy you need to propel you through your busy day. Enjoy our luxurious clubhouse and internet cafe. Inside your spacious one, two or three bedroom home, you'll find well-equipped kitchens, walk-in closets, full-sized washers and dryers and private balconies or cozy patios to suit your lifestyle. Conveniently located in the Loveland / Mason area, we re a short drive from Downtown Cincinnati. Mallard Crossing is close to the Loveland Bike Trail, parks, schools, shopping, and the great entertainment. Immerse yourself in a collection of the latest upscale shopping, for the culinary curious you will enjoy gourmet dining, or delve into the exciting array of arts and entertainment options.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday: 09:00 AM - 06:00 PM
                                                  • Tuesday: 10:00 AM - 06:00 PM
                                                  • Wednesday: 09:00 AM - 06:00 PM
                                                  • Thursday: 10:00 AM - 06:00 PM
                                                  • Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  IRT Management, LLC

                                                  B+
                                                  B+
                                                  Communities
                                                  112

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Mallard Crossing Rated?
                                                  Based on 192 number of votes by renters, Mallard Crossing is currently rated 3.6 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Mallard Crossing?
                                                  Mallard Crossing is rated 2.9/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Mallard Crossing is rated 2.6/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  What are noise levels like at Mallard Crossing?
                                                  Mallard Crossing is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  How safe is Mallard Crossing?
                                                  Mallard Crossing is rated 2.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  How satisfied are residents with the neighborhood?
                                                  Mallard Crossing is rated 4.2/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  How satisfied are residents with the staff at Mallard Crossing?
                                                  Mallard Crossing is rated 2.6/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 78.9474% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 84.92 days to their community reviews in the past year.
                                                  Who manages Mallard Crossing?
                                                  IRT Management, LLC
                                                  What is the pet policy at Mallard Crossing?
                                                  Pet Allowed
                                                  Restrictions: Breed restrictions apply.
                                                  Pet Limit: 2
                                                  Animal type not listed Allowed
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  1 Bed, 1.5 Baths
                                                  2 Beds, 2 Baths
                                                  2 Beds, 2.5 Baths
                                                  3 Beds, 2 Baths
                                                  What is the move-in special?
                                                  Limited Time: Up to $500 Off

                                                  Contact Property

                                                  Mallard Crossing

                                                  March 2024

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                                                  Baths

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                                                  Mallard Crossing is a 708 - 1,752 sq. ft. apartment in Loveland in zip code 45140. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $1,265 - $3,255. Nearby cities include Maineville, Montgomery, Blue Ash, Mason, and Milford.

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