The Highlands of West Chester
#11,131 #2 #263

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The Highlands of West Chester

6615 Fountains Boulevard, West Chester, OH 45069
(53 Reviews)
$909 - $1,394/mo
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Floor Plans & Pricing

1 Bedroom

1 Bedroom

1 Bed, 1 Bath | 620 sq. ft.

$909 - $959

3 Available Units

See Floor Plan Details

2 Bedrooms

2 Bedroom

2 Beds, 1 Bath | 830 sq. ft.

$1,029 - $1,079

3 Available Units

See Floor Plan Details

2 Bed 1.5 Bath Townhome

2 Beds, 1.5 Baths | 1,050 sq. ft.

$1,319

1 Available Unit

See Floor Plan Details

2 Bedroom Large

2 Beds, 1 Bath | 900 sq. ft.

$1,059

See Floor Plan Details

2 Bed 1.5 Bath

2 Beds, 1.5 Baths | 900 sq. ft.

$1,144

See Floor Plan Details

3 Bedrooms

3 Bed 1.5 Bath Townhome

3 Beds, 1.5 Baths | 1,250 sq. ft.

$1,394

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C
C

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

4.5 days

View Community Timeline
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The Highlands of West Chester Reviews

(53)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

prospective ā€¢ Visited 2023

5/18/2023

Worst apartment complex ever

This place is a scam! They lied and said there was a townhouse available so I paid $300 for an application then they dodged my calls for a couple weeks. Then finally someone said nothing was available and so I said return my money. Theyā€¦Ā See More >
    Manager

    5/23/2023

    The Highlands of West Chester
    Hello, We do apologize for the miscommunication and frustrations you have experienced. Our team has owned up to any mistakes made and has worked hard to make things right. A new refund check has been reissued to you, and do not hesitate to reach out by calling the office if you have any further questions or concerns. We do want you to know we are here for you and do care about our residents and prospects. Thank you. Best Regards.
    Review Author Icon

    anonymous

    Resident ā€¢ 2022

    4/29/2023

    The absolute worst apartment complex in Ohio. Filled with roaches and incompetent management. I would not recommend living here, even to my worst enemy. I canā€™t believe this place has not been demolished yet.ā€¦Ā See More >
      Manager

      5/3/2023

      The Highlands of West Chester
      Hello, Thank you for reaching out with your frustrations and concerns. Our team here in our community works very hard to ensure all of our residents are comfortable in their homes and that our community is pleasant for all to enjoy. We want to do our best to communicate together and to assist you in any way that you can, but unfortunately, we do not know who you are. Please reach out to the office by giving us a call, and one of our dedicated team members will assist you. You may also reach out privately at residentservicesoh@monarchinvestment.com. We look forward to hearing from you. Best Regards.
      Review Author Icon

      anonymous

      Resident ā€¢ 2012 - 2020

      5/30/2020

      I would think twice about renting here. Security is a low priority, not water in your building being off for 4 days is acceptable to Monarch Investments and HUGE RENT INCREASES every year without any upgrades. MOVING !!!!

        Manager

        9/21/2021

        The Highlands of West Chester
        We are truly saddened that your experience was not as great as we would have liked. We take bad reviews very seriously, and we would like to ensure that your experience is better next time.
        Review Author Icon

        housertk

        Resident ā€¢ 2017 - 2019

        10/20/2019

        This is the WORST apartment complex I have ever lived in. Do not move here. Spend a little bit more money and live...literally anywhere else. For more details and pictures, please read on... If you're looking for a complex with overpriced rent, minimal parking, annoyingā€¦Ā See More >
          Manager

          9/21/2021

          The Highlands of West Chester
          We are truly saddened that your experience was not as great as we would have liked. We take bad reviews very seriously, and we would like to ensure that your experience is better next time.
          Review Author Icon

          anonymous

          prospective ā€¢ Visited 2019

          7/15/2019

          I loved visiting The Highlands of West Chester as the leasing agent, Cynthia, was very professional, informative and was the most pleasant to work with (I visited several apartment communities that day). She answered all my questions, as well as things I didn't know toā€¦Ā See More >
            Manager

            12/2/2020

            The Highlands of West Chester
            Thank you for your feedback! Please let us know if there is anything else, we can do to make your stay here more enjoyable.
            Review Author Icon

            anonymous

            Resident ā€¢ 2019

            7/15/2019

            The worst place to live So unclean apartments rude carles and racist management And I recommend them to change the name Make it the low land aprt or the the land of hell We complained several times about having bugs in the apartment,and the illegalā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2016 - 2017

              3/16/2017

              Great area. Great office staff and maintenance staff. It's amazing apartments just a little outdated. A lot of stray cats. Some new flooring (maybe hardwood), kitchen stove, counters and fridges and bathroom fixtures would make it stand out some because they are good apartments. Paintā€¦Ā See More >
                Review Author Icon

                anonymous

                Resident ā€¢ 2016

                2/25/2016

                This place was very good until it seemed like the management didn't care about your voice. The parking is horrible, the "safety" doors are always open and loud neighbors. The grounds used to be groomed and now there's litter everywhere and poop from dogs andā€¦Ā See More >
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2014 - 2015

                  9/23/2015

                  I like living at the Highlands apartments. I love that multiple eateries, and stores within walking distance. Wal mart is also right up the street. The staff is made up of well qualified, professional people who are always ready to assist in whatever way theyā€¦Ā See More >
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2011 - 2015

                    6/20/2015

                    An absolute disaster. This is my, and my neighbors experience. If you want to enjoy your residence, this is not the place. After multiple notifications to management for over a year about loud tenants after quiet hours, unclean laundry facilities, and many other infractions.ā€¦Ā See More >
                      Manager

                      6/24/2015

                      The Highlands of West Chester
                      Dear Tenant, We are very sorry to hear about your experiences. The Highlands Apartment value our community and residents. The Highlands Apartment takes complaints very seriously and we will look into the manners stated. The Highlands Apartment thrive to make our community a good place to live, work and feel safe. Thanks, The Highlands Apartment
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2014 - 2015

                      6/19/2015

                      No safety, dirty, cheap maintenance and customer service.

                        Manager

                        6/24/2015

                        The Highlands of West Chester
                        Dear Tenant, The Highlands Apartment always finding ways to improve our tenants experience through education, observation of our complex and the tenants comment cards. We are very sorry to hear that you had this experience with The Highlands Apartment. The Highlands staff takes all complaints very seriously and will make the necessary changes to improve. The Highlands Apartments thrive to make our complex a great place to live, work and feel safe Thanks The Highlands Apartment staff
                        Review Author Icon

                        anonymous

                        prospective ā€¢ Visited 2015

                        5/15/2015

                        My name is Samreen ismail I like this apartments management is good everything is so nice I like this place so nice

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                          anonymous

                          Resident ā€¢ 2013 - 2014

                          3/10/2015

                          THIS PLACE IS JUST HORRIBLE! TWICE I TRIED TO CALL TO FIX MY WINDOW AND I HAD TO CALL THE OFFICE TWICE SINCE THE MAINTENANCE DIDNT COME. I THINK THE STAFF IS HORRIBLE AND TREAT YOU LIKE YOU OWE THEM OR SOMETHING. ELAINE AND WHOEVERā€¦Ā See More >
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                            anonymous

                            Resident ā€¢ 2013 - 2015

                            9/25/2015

                            The Highlands Fountains Apartments is very convenient to live for those care things like nearby commodities, like walkable Wal-Mart, great clips, UDF gas and other gas stations, Subway restaurant, and I-75 freeway and other so many things that needed daily livelihood. The staff is somehowā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2008 - 2014

                              10/22/2014

                              Maintenance is great. Pest control is very good. The pool is always clean.

                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2012 - 2014

                                8/6/2014

                                I work at West Chester Hospital I like the location close to work, takes me 5min to get to work. I also like the price affordable. If you need any maintenance done it gets done quick. The staff very friendly.I workā€¦Ā See More >
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                                  neonlizard93

                                  Resident ā€¢ 2014

                                  8/3/2014

                                  I was here for a short-term lease while on an internship assignment with GE Aviation, and I highly recommend this apartment complex. It is quiet, great for the price, and the staff were very friendly and easy to communicate with.

                                    Review Author Icon

                                    milbandstra

                                    Resident ā€¢ 2013 - 2014

                                    8/2/2014

                                    My likes: On a budget, the place is great. I have held two short term leases at the Highlands and have always enjoyed the experience. The area is well kept, there are lots of kids playing all the time, and maintenance is quick andā€¦Ā See More >
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                                      Blessed60

                                      Resident ā€¢ 2010 - 2014

                                      7/29/2014

                                      I have lived here several years and really enjoy it. It's close to shopping, Fitworks, many restaurants, etc. If a problem occurs, they are fast on repairing or replacing, even on the weekend if needed. The staff are always helpful and friendly. I plan onā€¦Ā See More >
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                                        AJJ

                                        Resident ā€¢ 2014

                                        7/29/2014

                                        i just moved into the area recently and i am very pleased with my apartment. my neighbors are awesome and haven't had any problems so far. as a college student it works perfect for my budget and the staff is beyond friendly and the maintenanceā€¦Ā See More >
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                                          Deborah Mink

                                          Resident ā€¢ 2010 - 2014

                                          7/29/2014

                                          MY daughter and I really are pleased with the apartment and neighborhood. Maintenance is always there when you need them. The Rental office is great , because there is always a smiling face ready to assist you. I have been here forā€¦Ā See More >
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                                            anonymous

                                            Resident ā€¢ 2013 - 2014

                                            7/25/2014

                                            I have lived at The Highlands for a year and have decided to stay for at least one more. This is the quietest apt complex that i have ever lived at, no people outside fighting or loud car stereos, no cars getting broke into orā€¦Ā See More >
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                                              anonymous

                                              Resident ā€¢ 2011 - 2014

                                              6/13/2014

                                              I've been here since 7/2011 and have been very pleased with staff and neighbors.ā€¦Ā See More >
                                                Review Author Icon

                                                chesnn

                                                Resident ā€¢ 2013

                                                1/6/2014

                                                I enjoyed living at the Highlands Apartments. They were very nice, clean, quiet and the location was excellent. I found them through the list of apartments for the GE Co-ops. The rent was very reasonable. I was very impressed during theā€¦Ā See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2011 - 2013

                                                  12/21/2013

                                                  Thank God we finally got out of this ---- hole! I will list the issues! 1- parking sucks due to too many people in one apartment (5 adults 5 cars plus some) its ridiculous, I've had to park across the street before! 2- kids kids kidsā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Off Street Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $45. Restrictions: breed restrictions apply.. Pet Limit: 2. Comments: Initial pet fee is $400 non-refundable and $45 per month for pet rent.
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $400. Rent: $45. Restrictions: breed restrictions apply.. Pet Limit: 2. Comments: Initial pet fee is $400 non-refundable and $45 per month for pet rent.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Management Availability
                                                    • Central Heat and Air
                                                    • Clubhouse
                                                    • DishWasher
                                                    • Disposal
                                                    • Fitness Center
                                                    • Flexible Monthly Rent Payments with Flex Rent
                                                    • Large Closets
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Playground
                                                    • Pool
                                                    • Private Balcony
                                                    • Private Patio
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                                                    Leasing

                                                    The Highlands of West Chester offers comfortable living in West Chester, Ohio. Our apartments are centrally located off I-75, in West Chester. Access to work, entertainment, and shopping is all within easy reach! The property is situated in the highly desirable Lakota school district.Our beautiful apartment community offers various one, two & three-bedroom apartment floor plans to make your next home! Each of our apartments offers a private patio/balcony, large closets, and a beautiful view of West Chester itself. Residents of our West Chester apartments enjoy a generous 23 acres of property with a Olympic size outdoor pool, picnic areas, a 24-hour fitness center, a newly renovated clubhouse, and much more amazing amenities! We are proud to be one of the best pet-friendly apartment communities in West Chester! Visit the Pet Policy page to learn more about pet fees/requirements. Schedule a tour of the community today. Welcome home!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 04:00 PM
                                                    This community is managed by

                                                    Monarch Investment & Management Group

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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā How easy is it to find guest parking?

                                                    Frequently Asked

                                                    Based on 53 number of votes by renters, The Highlands of West Chester is currently rated 3 out of 5 stars.
                                                    The Highlands of West Chester is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Highlands of West Chester is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Highlands of West Chester is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Highlands of West Chester is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Highlands of West Chester is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Highlands of West Chester is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 4.5 days to their community reviews in the past year.
                                                    Monarch Investment & Management Group
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $45
                                                    Restrictions: breed restrictions apply.
                                                    Pet Limit: 2
                                                    Comments: Initial pet fee is $400 non-refundable and $45 per month for pet rent.
                                                    Dogs Allowed
                                                    Fee: $400
                                                    Rent: $45
                                                    Restrictions: breed restrictions apply.
                                                    Pet Limit: 2
                                                    Comments: Initial pet fee is $400 non-refundable and $45 per month for pet rent.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    3 Beds, 1.5 Baths

                                                    Contact Property

                                                    The Highlands of West Chester

                                                    March 2024

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                                                    The Highlands of West Chester is a 620 - 1,250 sq. ft. apartment in West Chester in zip code 45069. This community has a 1 - 3 Beds, 1 - 1.5 Baths, and is for rent for $909 - $1,394. Nearby cities include Greensburg, Westport, Shelbyville, Rushville, and Columbus.

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