Me and my wife moved into The Falls in April of 2006. Everything seemed very nice at first. Within a few months we started having more problems than I could have ever imagined. It started in June when our air conditioner broke. It started blowing warm air off and on. After a month of complaining, someone finally came out to "fix" it. By the middle of August it broke again. Again, a month went by before someone came to fix it. By this time it was the end of September when we really did not need an air conditioner as bad anymore.
Shortly after this, me and my wife noticed a small, black spot of mold forming on our vaulted cieling. I informed the office of the problem right away. One week later they sent a man out to "look" at it not fix it. After two weeks of not hearing back from anyone, I went back to the office and told them about it again, this time telling them I have a pregnant wife at home and demanding it be fixed immediately before I called the health department. The manager at the time agreed it was very unhealthy and unsafe for her to be around mold. Obviously, she must have been lying about her opinion at the time because it took several days for her to send someone out to fix it. When she finally did the man she sent brought with him, a can of 'appliance' paint (not killz) which is a mold killer. My wife told him she was going to leave with my 8 month old niece for awhile, and his response was "the fumes are not harmful"! Knowing otherwise my wife left. When we got home we discovered that the man surely did not know how to use a can of spray paint, because our whole apartment was covered in paint dust. Including ALL of our new furniture (dining room set, living room set, over a thousand dollars worth of electronics, and not to mention all of our keepsakes! Such as pictures and nick-nacks givin to my wife from her great grandmother. I did however get that situation taken care of after my lawyer got involved.
After this, an outlet in our living room started to spark, sizzle, and smoke one evening! It stopped after I shut off the breakers. I then called emergency maintenance only to be told by the man on call "it was not considered an emergency". The next day I had to threaten to call the fire martial, the health department, and my lawyer for making me and my pregnant wife sit at home in freezing temperatures without heat or electricity before they finally sent someone out to fix it!
Just recently it warmed up enough to use the air conditioner again. And belive it or not, it still did not work. After my wife told the office that it was freezing up after running for about an hour, their response to her was "well can't you just run it for an hour, then let it defrost for an hour or two during the day, and at night if it freezes up it really won't matter all that much because it cools down at night". What kind of question is that'! Are you kidding me'!
I have now found out about the landlord-tenant act. This is a law that protects renters from ignorant, lazy, worthless, and incompitant landlords such as the employees of The Falls. It states that if you give them a written notice of a problem they legally have 14 days from the date the recieve the notice to fix the problem. If they do not comply, you legally have the right to
A:break your lease B:refuse to pay rent until the problem is fixed C:Get the problem fixed yourself. And of course your landlord would be required to reimburse you.
Just make sure to put in the notice that you are giving them 14 days to fix the problem and have one of the people in the office sign and date it verifying it was recieved and on that date. And of course make sure to get a copy. I have done this and as soon as I hand it in, I have maintenance knocking on my door the same day. I have had maintenance at my place a over dozen times to "fix" my air conditoner since then! It now works but only just barely. I believe it would probably be easier to just replace it, but I guess some people are just too ignorant and/or too cheap.
There has also been several occasions that I myself had to pick up trash in my parkinglot after watching the properties maintenace crew and porters walk right passed it!
All-in-all I want everyone to know that The Falls at Shadow Mountain is the worst complex in Tulsa. There are apartments on the north side that are safer, have better upkeep, and more polite and intelligent employees!

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