The lack of Customer Service at the leasing office makes me wonder if I should rent an apartment here. The property was recommended by two people that I work with so I called to have an application faxed over to me,just a little step to make things easier for both parties. When I didn't get the fax I called back the next day only to be put on hold for 12 minutes and 24 seconds before being hung up on. I called back and when I spoke to someone he/she stated that they faxed the application over twice. Funny, I am here all day in the office and received faxes from everyone else but not from Remington. The tone of the person I spoke to was as if they were in a hurry. As a matter of fact she even told me they were very busy, as if I didn't have things to do as well. I understand they are busy but a customer is a customer wether it be over the phone or in person. If this is how there customer here.

User Responses
From: Anonymous	Date: 10/22/2008
How can you review the Remington by just having one experience over the phone with one person?! I have lived here for almost 3 years and haven't had one problem with customer service!
From: Anonymous	Date: 10/23/2008
Easy, being in the customer service business myself all it takes is one time. That is great that you haven't had a problem with their customer service after living there for almost 3 years. Should I decide to live there I hope I will be able to say the same. However, it still does not justify how you should talk to a possible tenant.
From: Anonymous	Date: 01/19/2009
I have lived at the Remington for the past two years and will be going on three if I decided to renew my lease this March 09. I too would second guess living here if my first encounter(over the phone or not) was an unpleasant one. The office staff does need a course in customer service and that is speaking from experience on more than one occasion. However they were and are not why I chose to live here.

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