I lived here for 2 years, beginning right when they opened. The first round of staff was awesome, but then they seemed to not be able to keep good staff. I was continually rudely accused of not paying my rent when in fact they had actually cashed my rent checks weeks before. I was harrassed and never apologized to, especially when it happened 3 months in a row. I always paid at least a day before rent was due, hand delivered it. If the customer service is better, and you're willing to pay to price, it is a good place to live.

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