The Douglas Apartments
#19,354 #87 #225

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The Douglas Apartments

2083 South West River Drive, Portland, OR 97201
(98 Reviews)
$1,200 - $2,495/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 2 Baths

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2 Beds, 2.5 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

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The Douglas Apartments Reviews

(97)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2023 - 2024

3/14/2024

dangerous place to live

11 apartments without electricity for 7 days we are all living in conditions dangerous to our health. They have not given us any compensation or solution. It is the worst experience in my life I cannot believe the negligence and lack of professionalism of this… See More >
    Review Author Icon

    anonymous

    Resident 2021

    3/20/2021

    I just moved to The Douglas and the leasing team was super helpful, especially Sky who I worked with. The unit was clean and everything worked. The price was good and I love the quiet neighborhood. I'm excited to be here!… See More >
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      anonymous

      Resident 2018 - 2019

      12/20/2019

      You'll get nickel and dimed into paying extra. Utilities would cost $250-ish for a normal 1 bedroom, but they have some scam where in addition to paying your utilities (power, internet/cable), you also pay BOTH a fee for shared w/s/g and common room electric AND… See More >
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        anonymous

        Resident 2018 - 2019

        10/21/2019

        I lived here about 1.5 years Renewed my lease once, from a 1 year lease to a 6 month lease. The first year was great, but as my lease expired once and then again at the end of 6 months I slowly began to realize… See More >
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          anonymous

          Resident 2019

          4/15/2019

          DO NOT LEASE HERE. Okay I know there are a ton of reviews online these days and you only hear the best or the worst. BUT I decided to ignore all of the terrible reviews of this place and I'm REGRETTING KT BIG TIME. I… See More >
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            anonymous

            Resident 2017 - 2018

            10/17/2018

            Management company is a train wreck. Moved across country and were told they'd leave keys for us (they forgot), arrived super late at night and had to sleep in our car our "first night" in the new place. This apathetic approach carried over to our… See More >
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              anonymous

              Resident 2017 - 2018

              8/12/2018

              very cold, sterile neighborhood with zero character. no sense of community. you have to pay for cleaning and maintenance after you leave, that's what your security deposit is for. don't expect to get it back. they write it in the lease that way, because they… See More >
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                Ajay_H

                Resident 2016 - 2018

                1/1/2018

                I do love living here but Templeton Property Management will need to tondona lot more for me to recommend this place to a friend or even enemy as well as keep me here for any long period of time. I have been here since June… See More >

                  Updated Review

                  Review Author Icon

                  marcus455

                  Resident 2014 - 2016

                  5/22/2016

                  OK, there are new sheriffs in town. The Templeton crew at Mint Urban have transformed the environment, and are upgrading like crazy. I have lived here over 2 years, and now I can highly recommend this property as a GREAT place to live, due to… See More >
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                    anonymous

                    Resident 2015

                    7/20/2015

                    The neighborhood is nice and the apartments are nice. I am currently in one of the efficiency apartments in the back of the building. The parking is horrendous. The parking lot that faces my door is owned by some car company so I can't… See More >
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                      Resident 164606

                      Verified Resident 2015

                      7/7/2015

                      I would NOT recommend for ANYONE to move into this Community. Though the lower level leasing staff are courteous, respectful and hard working it does not make up for the lack of professionalism or total utter disregard for residents displayed by the Property Manager and Assistant… See More >
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                        Resident 157126

                        Verified Resident 2015

                        6/1/2015

                        We have recently downsized. We like the apartment, the development and location very much. The response to maintenance requests overall has not been great. Beyond that, I am at a loss as to how to complete two hundred characters but by spelling out the 200… See More >
                          Manager

                          6/2/2015

                          The Douglas Apartments
                          Thank you for the great feedback! Our Goal is to offer an exceptional level of service, if there any maintenance that still require attention, please feel free to reach out to me! Thank you, katie.bernstein@cardinalgroup.com
                          Review Author Icon

                          Resident 154195

                          Verified Resident 2015

                          5/18/2015

                          The area is nice and quiet (except for a few barking dogs). It is near the river so it is a great walking area. Limited number of restaurants nearby. Easy access to the freeways. The office crew seems to be overwhelmed and… See More >
                            Manager

                            5/18/2015

                            The Douglas Apartments
                            Thank you for your glowing feedback! We want you to be happy in your home and we take pride in our community very seriously. To address the leasing office staff, we appreciate your patience as we transition management. Our Goal is to offer an exceptional level of service, and we will continue to make this a top priority. Thank you, Katie, Katie.bernstein@cardinalgroup.com
                            Review Author Icon

                            Resident 152111

                            Verified Resident 2015

                            5/8/2015

                            Hi, So far really good experience of this community.Have just moved from Sweden to Portland so don?t have so much experience regards to this city yet .But what I have looked on before I found this appartment-this one have all my requested-near the whater,balcony and… See More >
                              Manager

                              5/15/2015

                              The Douglas Apartments
                              Thank you for the review! We want you to be happy in your home and encourage you to notify us immediately if there is anything that you might need to make your stay better. Please let us know if we can help. Thank you, Katie, Katie.bernstein@cardinalgroup.com
                              Review Author Icon

                              Resident 152000

                              Verified Resident 2015

                              5/8/2015

                              This community has a pleasant feel and reminds me of a village in England or Europe. I appreciate the landscaping. It's quiet and peaceful here. So far the neighbors I've met are courteous and friendly. Very happy to have a garage for storage

                                Manager

                                5/8/2015

                                The Douglas Apartments
                                Hi my name is Katie with Cardinal customer service! Thank you so much for your glowing feedback. We are so happy you are enjoying the community as much as we do! Thanks again - Katie
                                Review Author Icon

                                Resident 151569

                                Verified Resident 2015

                                5/6/2015

                                Having just moved into the Mint Urban space, there are many positives and a few negatives I've encountered so far. The location and proximity to downtown are fantastic. It's surprisingly quiet for a community in the heart of the city. I love that it's located… See More >
                                  Manager

                                  5/6/2015

                                  The Douglas Apartments
                                  Hi there! This is Katie with Cardinal customer service. We are incredibly proud of our community and glad your living experience here has been an enjoyable one. We apologize for any delay in response and appreciate your patience. It is our mission to provide great service as well as a great apartment to call home. If the issue persists please follow up with me directly at Katie.Bernstein@cardinalgroup.com. Thank you!
                                  Review Author Icon

                                  Resident 150233

                                  Verified Resident 2014 - 2015

                                  6/23/2015

                                  This is the reason I do not like taking your surveys- 200 characters? Are you crazy? What can I say other then Darrell fixed my refrigerator door so it is no longer" leaking energy".. My screens- where I cut my foot on the metal at… See More >
                                    Manager

                                    4/29/2015

                                    The Douglas Apartments
                                    Hi there! This is Katie with Cardinal customer service. Thank you for taking the time to leave a comment. We are incredibly proud of our community and glad your living experience here has been an enjoyable one. Thank you so much and have a great day!
                                    Review Author Icon

                                    Resident 146583

                                    Verified Resident 2013 - 2015

                                    4/14/2015

                                    What a beautiful to call home- but there's one huge problem- the staff! Not only are they downright RUDE, but they make simple maintenance requests a headache that takes months to complete. They've also tried to charge 50 fees to my account (for nothing) several… See More >
                                      Manager

                                      4/14/2015

                                      The Douglas Apartments
                                      We sincerely apologize for your frustrations. We are working to better out community and our team. Your feedback is very important to making sure we are satisfying our residents needs. Thank you!
                                      Review Author Icon

                                      Resident 145593

                                      Verified Resident 2015

                                      4/8/2015

                                      Nice dog friendly community with pleasant staff. Maintenance issues are not addressed immediately but are done well once completed. Residents do not seem to feel responsible for cleaning up their dog waste in the agility course but that is a common problem in apartments in… See More >
                                        Manager

                                        4/8/2015

                                        The Douglas Apartments
                                        Thank you for your feedback. We apologize for the lack of cleanliness in the dog parks. We will ensure to speak with residents to fix this issue. If there is anything else we can do, please feel free to speak with our community manager, Jessica VanRaden.
                                        Review Author Icon

                                        Resident 143983

                                        Verified Resident 2015

                                        3/30/2015

                                        Very nice facility, but the staff is minimally helpful. They are difficult to reach over the phone and problems are not resolved in a timely manner. The apartment itself is clean, and in a great neighborhood right by the water and super close… See More >
                                          Manager

                                          3/31/2015

                                          The Douglas Apartments
                                          We sincerely apologize if you have been unable to reach our team. If there is an issue you are still waiting to have resolved please give us a call and speak with our Community Manager Jessica Van Raden 503.228.1800. Thank you for your feedback.
                                          Review Author Icon

                                          Resident 141309

                                          Verified Resident 2013 - 2015

                                          3/16/2015

                                          Great location, great town-home, awesome local staff, horrible corporate staff. I think this is the best location in a truly great city. It's unfortunately that this has gone from a place where it has the feel of a big corporation owning it without… See More >
                                            Manager

                                            3/16/2015

                                            The Douglas Apartments
                                            We apologize for the less than satisfactory experience you have had. Our team wants you to feel at home. Please feel free to stop by our leasing office and a team member can assist you.
                                            Review Author Icon

                                            Resident 141143

                                            Verified Resident 2015

                                            3/16/2015

                                            Jusst moved in so don't have a lot of experineces yet, looking forward to using the decks, kitchen seems user friendly, closets are big, every thing is clean, neighbors are freindly, But I can't seem to get my fob to work the front door… See More >
                                              Manager

                                              3/16/2015

                                              The Douglas Apartments
                                              Thank you for your feedback. Please stop by our leasing office and a team member will be happy to help you with the key fob issue.
                                              Review Author Icon

                                              Resident 133825

                                              Verified Resident 2013 - 2015

                                              2/12/2015

                                              Everything great except for the towing of the cars parked directly out of the way, without anyone even knocking on the door prior to hauling a car away.xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxXxxxxxxxxxxxxxxxxcccccccccccccccccvvvvvvcccccccvvvvvvvvvvvvvvvvvvvvvvvvvvvvvbbbbbvbbvhxbcbcbvvvvvvvvvvccvvcccvvvvvbbbbbbbbbbbbbbbbbbbbbvvbbbhbbhhhhbvvvhhhhbbbhbvbbbbnjjjjcjfjfjfkfjgkgkgkgkgmgmgmgmgmgmgmglglvlncjfnfnfnfnfnfnfnfnfmfmmfmfkrktktntntmtmtmtmgmgmgmgmkgmgkgkfmgmfcmnfmmfmfmfmfmfmfm

                                                Review Author Icon

                                                Resident 123242

                                                Verified Resident 2013 - 2015

                                                1/16/2015

                                                There has been a lot of turn over, and several of the people that work there have been very rude, and inconsistent, take forever to get back to us, etc. That being said, everything else has been good - neighbors, neighborhood, grounds, apartment itself,… See More >
                                                  Review Author Icon

                                                  Resident 122183

                                                  Verified Resident 2014 - 2015

                                                  1/13/2015

                                                  I love the view of the river and access to the streetcar. I can easily walk into downtown either along the river or directly in the business area. Any maintenance issues are addressed quickly and professionally. I would recommend living in this… See More >
                                                    Manager

                                                    1/13/2015

                                                    The Douglas Apartments
                                                    Thank you for your feedback. We are thrilled to hear you are enjoying your experience living with us. Please stop by our leasing office if there is anything we can help you with.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Parking
                                                    • Private Garage
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Comments: We Love Pets! Residents will enjoy a fully fenced dog run as well as an on site pet salon! Pet rent is $25 per pet max 2, with a $250 refundable pet deposit per pet.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Comments: We Love Pets! Residents will enjoy a fully fenced dog run as well as an on site pet salon! Pet rent is $25 per pet max 2, with a $250 refundable pet deposit per pet.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Community Center
                                                    • Controlled Access
                                                    • Gym
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                                                    Leasing

                                                    Located on the banks of the Willamette River, The Douglas sets the bar for luxury apartments in Portland, OR. Our perfect location near downtown offers residents easy access to several parks, Portland State University (PSU), Oregon Health and Science University (OHSU), the Portland streetcar, interstate access, and much more! Come take a tour to see why The Douglas apartments is Portland s favorite community or Visit !
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                                                    This community is managed by

                                                    Avenue5 Residential

                                                    C
                                                    C
                                                    Communities
                                                    597

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 98 number of votes by renters, The Douglas Apartments is currently rated 3.2 out of 5 stars.
                                                    The Douglas Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Douglas Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Douglas Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Douglas Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Douglas Apartments is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Douglas Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Avenue5 Residential
                                                    Dogs Allowed
                                                    Comments: We Love Pets! Residents will enjoy a fully fenced dog run as well as an on site pet salon! Pet rent is $25 per pet max 2, with a $250 refundable pet deposit per pet.
                                                    Cats Allowed
                                                    Comments: We Love Pets! Residents will enjoy a fully fenced dog run as well as an on site pet salon! Pet rent is $25 per pet max 2, with a $250 refundable pet deposit per pet.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths

                                                    Check Availability

                                                    The Douglas Apartments

                                                    March 2024

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                                                    The Douglas Apartments is an apartment in Portland in zip code 97201. This community has a 1 - 2 Beds, 1 - 2.5 Baths, and is for rent for $2,495. Nearby cities include Milwaukie, Lake Oswego, Oak Grove, Happy Valley, and Beaverton.

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