Yards at Union Station

What is epIQ?

Yards at Union Station

815 Northwest Naito Parkway, Portland, OR 97209
(136 Reviews)
$970 - $2,056/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

See Floor Plan Details

2 Bedrooms

2 Beds, 2 Baths

See Floor Plan Details

Studio

Studio, 1 Bath

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

N/A
N/A

Renter Ratings

N/A

Review Ratings

Noise

0.0

Grounds

0.0

Safety

0.0

Office Staff

0.0

Maintenance

0.0

Neighborhood

0.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

N/A

Number of reviews in the past 365 days

N/A

Managerā€™s Review Engagement

N/A

Percentage of reviews responded to

N/A

Managerā€™s Review Reply Time

N/A

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Yards at Union Station Reviews

(136)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident ā€¢ 2019 - 2020

11/20/2020

DO NOT MOVE HERE - they accidentally gave a new resident a key to MY apartment. I only found this out because the new resident had opened my door and scared the hell out of my girlfriend and me. Yards at Union Statement Apartments thenā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2015 - 2019

    9/28/2020

    Calling all pervs, crooks, boys club lovers, and all around bad people. If you're looking for somewhere to live, this may be the perfect place for you! In my 5 years of living at The Yards at Union Station as a good law abiding tenant,ā€¦Ā See More >
      Review Author Icon

      Alyssa_C290

      Resident ā€¢ 2019

      9/18/2019

      Living here has actually been pretty decent. There is a parking garage that costs $130 a month, which is a lot of money, but reasonable for the area. Recently, my car broke down. While in the shop, I got a loaner car from the dealership.ā€¦Ā See More >
        Manager

        11/5/2019

        Yards at Union Station
        Alyssa, thanks for sharing your recent experience, and we apologize that you had to deal with the frustration of the vehicle getting towed. After researching the incident, the management reimbursed the full cost of the tow bill plus extra costs incurred during the retrieval of the car. Please contact us back if there's anything else we can do to mitigate the issue. We appreciate you for being a valued resident.
        Review Author Icon

        anonymous

        Resident ā€¢ 2019

        6/29/2019

        The Yards at Union Station is a very unique property. With 7 buildings, 3 different properties, and over 450 apartments it's basically a city of it's own. The courtyards are gated and large and are expected to be renovated this summer providing a private residentā€¦Ā See More >
          Manager

          11/22/2019

          Yards at Union Station
          Thank you for your kind review! We work hard to provide an excellent living environment in an even better location and it's always good to hear we are doing well.
          Review Author Icon

          anonymous

          Resident ā€¢ 2012 - 2019

          1/27/2019

          Pros: Location, offers low/medium income rates, some units built within the past 10 years, some helpful (though overworked) staff, allows pets, nice landscaping, close to river/town/Max lines Cons: Filthy hallways, drug dealers, noisy, horrifying creepy/sneering rude dude who works in the office (Nick), constant crime/vandalism,ā€¦Ā See More >
            Manager

            11/22/2019

            Yards at Union Station
            Thank you for taking the time to provide your feedback. We have been working hard in the past year to deal with the issues you brought up, which has included the progressive installation of brand new, more sanitary flooring and new paint jobs in halls, we've hired a new cleaning company we feel is doing a better job, cracked down on the perpetrators of the vandalism and who caused our fire alarms to go off often and much more. We are proud of the value we provide and work hard to improve constantly, so we do thank you for your opinions as they help us to better direct our efforts going forward.
            Review Author Icon

            anonymous

            Resident ā€¢ 2014 - 2018

            10/15/2018

            The staff really doesn't seem to care about the people who live here, not even the people who have lived here for several years. There are still problems with people breaking into the building, they don't replace the locks on the doors in a timelyā€¦Ā See More >
              Manager

              11/22/2019

              Yards at Union Station
              Thank you for taking the time to review us. We are sorry you feel a lack of care from our office staff. I would love a chance to make it up to you... call us anytime to address your concerns more in detail. We've been making a major push to follow-up on and address exactly the kinds of behaviors you're describing by investigating and then punishing rule breakers, and making sure that people who don't belong here know they aren't welcome and prosecuting them if they continue their behavior. We've been pushing forward on dealing with these problems aggressively and consistently but if we're missing something we want to know! Call us! 503-478-1695
              Review Author Icon

              Alexis Kennedy

              Resident ā€¢ 2017 - 2018

              3/1/2018

              This property wasnt the best when i moved in but because of the new management and staff its become amazing. If i had a concern or problem they were here to help. Signal 88 responds in record time to resolve a problem anytime of theā€¦Ā See More >
                Manager

                11/22/2019

                Yards at Union Station
                Thank you for your kind review. We've been working very hard to improve and are always glad to see our efforts are paying off. Our valued residents are the reason we work hard!
                Review Author Icon

                anonymous

                Resident ā€¢ 2015 - 2017

                6/4/2017

                I am talking about my full 3 years living experience in this apartments It's not safe commute to live especially if you are in the first floor there are a lot of homeless people in the area they get inside the building easily evenā€¦Ā See More >
                  Manager

                  11/22/2019

                  Yards at Union Station
                  Thank you for your valuable feedback. We are sorry you feel badly about your experience living here. Since you left this review, we've hired a new security firm, installed perimeter fencing and many additional surveillance cameras to try to curb the kinds of issues you describe. Of course, we only have limited control over what happens on the streets beyond the limits of our property, but even there we still want to hear about it so that we can make sure that Portland PD is in the loop about the issues in our neighborhood affecting our valued residents. Call anytime to let us know what's bothering you. 503-478-1695
                  Review Author Icon

                  daedenilus

                  Resident ā€¢ 2013 - 2017

                  1/8/2017

                  If i could give 0 stars i would. I guess i'll describe my "1 star" experience. Lets start off with the Leasing Office. They do not treat you like the paying customer, infact they expect to be treated as if they are the customer. Office hoursā€¦Ā See More >
                    Manager

                    11/25/2019

                    Yards at Union Station
                    Thank you for taking the time to provide your feedback. We apologize for not providing you with the level of service you expect. Since you lived here, we've taken feedback like yours very seriously and worked hard to improve. We've hired an all new staff, and are able to remain open for consistent hours, and with a renewed committment to customer service. We have also gotten much more serious about rules violations such as unauthorized occupants, hoarding and dumpster diving. Our new surveillance cameras provide a strong evidence base, which are routinely monitored and reviewed by our highly trained and qualified security detail. They compile reports and our management issues disciplinary notices to residents whose behavior negatively affects their neighbors. We have also installed perimeter fencing, and taken a more aggressive stance when it comes to trespassing persons who aren't lease holders off the grounds. The lighting has been repaired and upgraded. Our security patrols also regularly check entrances for evidence of the types of tampering you note and immediately repair or escalate to our maintenance crew any controlled access that has been compromised. These, and many other changes around here, have made a major difference in the quality of life we are able to offer our tenants in a great location. We are proud of our community, and invite anyone who is interested to come see for themselves how hard we work to make things better every day here!
                    Review Author Icon

                    Ashley V

                    Resident ā€¢ 2015

                    5/15/2016

                    Lived here for less than 6 months due to bed bug issues at the complex. On the day my roommate and I moved into the apartment, we found a bed bug crawling around in one of the bedrooms. We put the bug in a plasticā€¦Ā See More >
                      Manager

                      11/25/2019

                      Yards at Union Station
                      We are sorry for the bad experiences you had living here. Because of reports like yours and others, we have overhauled our pest control procedures in general, and specifically when it comes to bedbugs we now follow a totally different treatment standard. First of all, we don't typically charge our residents for services unless there is incontrovertible evidence that they are directly responsible for the issue, because it's having a pest-free apartment building is a valuable investment we are willing to shoulder the financial burden of. Furthermore, when we have reports of activity, we now as matter of course inspect all nearby apartments and areas to see if the problem has spread so that we can be pro-active and thorough. Also, bedbugs are now immune to most of the commonly used pesticides, which is why we invest in much more expensive (to us) and effective (for you) heat treatments in affected apartments. With these changes in place, we've seen a big change in the incidence of these issues and a lot less recurring problems in treated apartments. Bedbugs are an increasing problem nationwide and we are hard at work to stay ahead of them and keep our valued residents happy and healthy in their homes.
                      Review Author Icon

                      xballs3

                      Resident ā€¢ 2013 - 2015

                      2/2/2015

                      Drug addicts all day long. They go through the garbage, they pee and use drugs in the elevators, and they are constantly walking around the premises!! I CANNOT wait to move out of here!!!!!! Management and security suck! They don't do anything about this problem,ā€¦Ā See More >
                        Manager

                        11/25/2019

                        Yards at Union Station
                        We are sorry you had such a negative experience. Because of valued feedback like your own, we have completely overhauled our security procedures and facilities. In the time since you were a tenant, we have installed perimeter fencing with keyed access to our courtyards, installed dozens of surveillance cameras, overhauled our fob access system, and hired a new security firm committed to a pro-active approach. Our new management team and security have worked to build close relationships with law enforcement to identify and deal with habitual offenders who negatively impact our residents' quality of life. Regarding train noise, of course we can't do a lot about that... it is the tradeoff of living so close to a major local, regional and national transit hub. Many of our residents report that the noise level is manageable, especially with the quality insulation and double-paned windows we provide to keep it outside. But of course, noise tolerance is subjective and everyone has different standards. For anyone considering a move here, I suggest coming for a tour to see what your personal experience is and how you feel about it for yourself.
                        Review Author Icon

                        anonymous

                        prospective ā€¢ Visited 2014

                        12/16/2014

                        When we first toured the apartment complex we were told we could get tandem parking. I was rather excited seeing as how, this can be a scary neighborhood to get out of the car at night. We payed the application fee and got approved. Thenā€¦Ā See More >
                          Manager

                          11/25/2019

                          Yards at Union Station
                          We are sorry for your bad experience with us. Since you were here, we've done a lot of work to reconcile and correct our records to avoid these types of miscommunications and difficulties going forward. Thank you for your valueable feedback; we take it very seriously and have been hard at work making The Yards at Union Station a better place to live based on your input and that of others too.
                          Review Author Icon

                          Busanlocal

                          prospective ā€¢ Visited 2014

                          5/25/2014

                          A cute little place near the rail station. The people in the office were warm and friendly towards myself and little one. They were very helpful in helping me find a nice place. I wish all buildings had this level of service.

                            Manager

                            11/25/2019

                            Yards at Union Station
                            Thank you for your review! We are proud to provide a high level of service in an excellent location. Let us know if there's anything more we can do to improve.
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2013

                            11/4/2013

                            This place is a total DUMP! And the manager is useless! I live here now, first time renting in Portland and the last! Trash everywhere, dog feces everywhere, homeless looking people collecting garbage and dripping trash all over the building. Out side parking is chargedā€¦Ā See More >
                              Manager

                              11/25/2019

                              Yards at Union Station
                              Thank you for providing your valuable input. Since you lived here, we've taken feedback like yours into account and now do much more regular patrols of the grounds to both catch persons making a mess and discipline them appropriately, and also to clean up messes promptly and thoroughly. Our new security detail does a great job of stopping people who have no business in the building from negatively impacting our residents in the first place too. Our parking issues are a thing of the past, too after much hard work to reconcile parking records and tow off unauthorized vehicles that were stealing space from our valued residents. We are proud of the value and high level of service and quality living experience we offer now, and work hard to make it better every day.
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2013

                              6/6/2013

                              I figured I might as well write a positive review, because all of the negative ones can be very frightening and disheartening. I honestly have had no major issues what so ever since moving in earlier this year. I wasn't even really looking to getā€¦Ā See More >
                                Manager

                                11/26/2019

                                Yards at Union Station
                                Thank you for your review. We appreciate you taking the time to let other people about the positives you found living here.
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2011 - 2012

                                1/11/2013

                                THIS PLACE IS THE WORST. I lived there for over a year and was honestly the worst place I've ever lived. Random crazies screaming in the middle of the hallways and outside at night. I had crack heads sit next to the bench by myā€¦Ā See More >
                                  Manager

                                  11/26/2019

                                  Yards at Union Station
                                  Thank you for your honest feedback. Since you moved out, we've been hard at work on security measures to cut down on the kinds of behavior you describe, and push troublemakers off the property, and we are proud of the results. We hope you have found a place that you feel at home, because death threats are not welcome here.
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2012

                                  9/14/2012

                                  There are a few different buildings in this ~500 unit complex. Address 815 is newer and cleaner than some of the others (okay, the low income buildings, I said it). No complaints about noise from the trains, I rather enjoy the gentle rumbling. Some unitsā€¦Ā See More >
                                    Manager

                                    12/6/2019

                                    Yards at Union Station
                                    Thank you for taking the time to leave your feedback! Since you left your review, we've gotten a completely new staff with a renewed commitment to providing excellent service and addressing some of the other complaints you did mention.
                                    Review Author Icon

                                    triedtobenicetothem

                                    Resident ā€¢ 2012

                                    6/19/2012

                                    DON'T LIVE HERE! Your packages will disappear. You'll have meth-heads on your roof. Your apartment will flood. The hallways will smell like trash because the chute is consistently backed-up which will bring fruit flies into your apartment. And the workers will lie to you toā€¦Ā See More >
                                      Manager

                                      12/10/2019

                                      Yards at Union Station
                                      We are sorry you felt poorly about your experience living here. Since you lived here, we've put a lot of effort into improving our community and we feel we've made a lot of progress in addressing the types of issues you describe. Our package room has been re-organized, systematized and our staff re-trained on how to handle them. Our security team is pro-active in kicking persons who don't belong here off the property and alerting law enforcement to keep them from coming back. People who clog the trash chute are disciplined and clogs promptly removed. These are just a few of the major changes we've made, and we're proud of the results. Don't believe me? Check the more recent reviews, and come in for a tour to see how much we've improved!
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2009 - 2011

                                      9/25/2011

                                      Getting involved w/ the community makes it a better place. Residents are encouraged to get to know each other, look out for one another. Together "we" can make a difference, a positive impact on our community. Sure the Management is "questionable" but...ā€¦Ā See More >
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2008 - 2011

                                        9/10/2011

                                        I would never recommend this apartment complex. They are the rudest people I have dealt with and they lie to your face and you don't even get anywhere when calling Corporate Office.They tell you that you will get all your money back and no penaltiesā€¦Ā See More >
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2006

                                          7/29/2011

                                          There is no rating low enough to give this hell hole. Do you want pee and puke in the common areas, do you want poop in the public washing machine, do you want crackheads as neighbors? Do you want nothing to be fixed, or graffitiā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2010 - 2011

                                            6/15/2011

                                            Decent place if you can put up with having stuff stolen off your patio and having your car broken into 3 times in the space of a few months. People here steal laundry out of the dryers too, even though there are cameras in theā€¦Ā See More >
                                              Review Author Icon

                                              Hexenmeister

                                              Resident ā€¢ 2010 - 2011

                                              6/11/2011

                                              Oh, The Yards...where to start? When I first toured The Yards, nestled between Steel and Broadway Bridges, I was pretty impressed. The interior of the building was clean, but lacked any decor. Very dorm-ish, really. The grounds were also well kept with lots of trees, flowers,ā€¦Ā See More >
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2008 - 2010

                                                3/30/2011

                                                I have lived in The Yards twice in a period of three years. I wouldn't have moved back in had I had an absolutely horrible experience. It certainly isn't the worst place I have lived. Positives: -With the yellow and green lines running right across theā€¦Ā See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2010 - 2011

                                                  1/27/2011

                                                  We have lived at the Yards now for a few months and recently found out that we were mislead about our apartment. I went to discuss this with the manager and I was received with nasty faces, yelling, and telling me "How dare Iā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā Can you hear your neighbors?
                                                    Manager

                                                    11/26/2019

                                                    Yards at Union Station
                                                    A:Ā As in all multi-family environments, you can expect some degree of neighbor noise. We do our best to encourage everyone to be respectful of each other and not to disrupt their quiet enjoyment of the property. Our security team is on hand to respond to, document and report on significant issues, and management follows up with residents whose behavior is disruptive to ensure they are respecting our rules and local noise ordinances both.

                                                    Frequently Asked

                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    Yards at Union Station

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    Yards at Union Station is an apartment in Portland in zip code 97209. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $2,056. Nearby cities include Milwaukie, Lake Oswego, Oak Grove, Happy Valley, and Beaverton.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.