Office staff has terrible management and people skills. They may seem nice and helpful to your face but once you leave or get off the phone with them they forget all about you. They really don't give a crap about any of the people living there, they don't see you as a person only as money. No good communication skills there. If you do get through to them when you have an issue or anything it takes an even longer amount of time for them to fix it or respond to your problem properly. Very unorganized and inefficient, not just the management group but also their maintence staff. I'm sure the maintence peolpe would be more helpful and efficient if the front office was more proficient. The only plus about this place is it's in a great location THAT'S IT! I'd rather pay a little more money for a place that actually was well run, respectful, curitious, caring, and helpful. DO NOT RENT FROM SUMMIT TRACE APARTMENTS!!! It'll just be one problem and headache after another, nonstop hassle just to try and live there!