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Franklin Square

3850 Woodhaven Rd, Philadelphia, PA 19154
(138 Reviews & Surveys)
$995/mo
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Floor Plans & Pricing

2 Bedrooms

2 Beds, 1 Bath

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

C+

Review Ratings

Noise

5.0

Grounds

5.0

Safety

5.0

Office Staff

5.0

Maintenance

3.0

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B

Average time to respond to reviews

13 days

View Community Timeline
View Community Timeline

Franklin Square Reviews

(39)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 1206320

Verified Resident ā€¢ 2023

12/8/2023

We love our two bedroom townhome, it is quiet and all of our neighbors are friendly. We love having a lot of space for ourselves and our dogs, and plan on remaining a part of our community. I would highly recommend.

    Manager

    12/21/2023

    Franklin Square
    Thank you so much and Happy Holidays !!!!!!!!!!!!

    Updated Review

    Review Author Icon

    Resident 1103812

    Verified Resident ā€¢ 2010 - 2023

    3/22/2023

    Very low key and the neighbors are friendly and helpful Property is maintained on daily basic. My living here compared to .my old neighbor hood is a dream come true I see other neighbors walking their pets and children's ā€¦Ā See More >
      Manager

      3/23/2023

      Franklin Square
      Appreciate the positive review :)
      Review Author Icon

      Resident 1123625

      Verified Resident ā€¢ 2018 - 2023

      3/20/2023

      Terrible service last couple years. Managers lying about service being done. I haven't been contacted about service I posted 3 months ago at all. Someone moved in with little dog and doesn't clean after it. When windows were replaced no one gave 1-2 days headsā€¦Ā See More >
        Manager

        3/20/2023

        Franklin Square
        Can you specify please which managers lied about getting work done? We complete work orders in a timely fashion and this is not an issue we have heard from anyone else. What has not been completed from three months ago? Also multiple notices went out about the window replacements via email and postal service, and your welcome for the brand new windows as well they were replaced throughout the entire property. Please call the main office @ 215-969-3348 so that we can handle your issues or respond to this thread. Thank you
        Review Author Icon

        Resident 1120445

        Verified Resident ā€¢ 2021 - 2023

        3/10/2023

        The Community is good, Maintenance staff and Management are professional.The community is safe, and close to Philadelphia mail.Outside lawn needs to be cared for. Kitchen appliances are old.Apart from that everything else is good.

          Manager

          3/11/2023

          Franklin Square
          Thank you for the positive review. The outside lawn is being worked on this Spring as well.
          Review Author Icon

          anonymous

          Resident ā€¢ 2022 - 2023

          3/3/2023

          I am so livid I regret moving here. I reached out to property management team about my concerns for the window renovations due to the fact I saw how they removed each window first leaving opportunity for anything to get in your house, instead ofā€¦Ā See More >
            Manager

            3/6/2023

            Franklin Square
            We apologize for the inconvenience and the fact you are livid, but sometimes you just cant make everyone happy. The windows at this property are 50 years old, they need to be replaced and its a project that encompasses almost 100 apartment units. This has been an ongoing concern and a problem for residents who have called in for many years as to when this project would be completed. This is on a schedule with the window installer and cannot be modified because of one tenant. We have given notice multiple times to each resident as to when to be prepared and all the residents except this unit to our knowledge have been grateful for the brand new windows. As far as the exterminator, you wanted to be put on a list where noone can enter your unit without your approval or if you are present. The exterminator called you and there was no answer so we cannot treat your unit. We have out you back on the extermination list, if we cannot enter the same will happen on the next extermination visit.
            Review Author Icon

            anonymous

            Resident ā€¢ 2022 - 2023

            2/15/2023

            Donā€™t move here, poor water supply renovations are done after you move in. In the leasing office is horrible and does not care about tenant concerns. Moved here 9/1 ceiling falling in, there was a leak that change living room ceiling color. Just a horribleā€¦Ā See More >
              Manager

              2/17/2023

              Franklin Square
              Thank you for the review we appreciate it. The entire property is in the process of getting brand new windows as well.
              Review Author Icon

              anonymous

              Resident ā€¢ 2022 - 2023

              1/25/2023

              I would avoid renting from Franklin Square townhomes! Be very careful when renting from this place! I'll break down the good and bad and hopefully help future renters. Pros: -Maintenance is awesome. Whenever something broke or there was something wrong in the house maintenance wasā€¦Ā See More >
                Manager

                1/25/2023

                Franklin Square
                Thank you for the review. We have switched pest control companies starting February 1 2023. Also the new window project begins next Wednesday.
                Review Author Icon

                Resident 1104329

                Verified Resident ā€¢ 2012 - 2023

                1/20/2023

                I have lived in this residence for 11-12 years and have never had any problems with staff, maintenance or neighbors. great place to live, quiet and clean. I have easy access to the city, transportation, the mall and restaurants

                  Manager

                  1/22/2023

                  Franklin Square
                  Appreciated!!

                  Updated Review

                  Review Author Icon

                  Resident 1048318

                  Verified Resident ā€¢ 2021 - 2023

                  1/17/2023

                  the are itself is nice, but the complex that we live at is terrible. maintance is always pushed off and never on time or done correctly. if it was worth adding own extra money into things that need to be fixed, it wouldn't be anā€¦Ā See More >
                    Manager

                    1/22/2023

                    Franklin Square
                    This is your third negative review on the complex. There are other places to live. Happy New Year.
                    Review Author Icon

                    Resident 1103103

                    Verified Resident ā€¢ 2020 - 2023

                    1/16/2023

                    Nothing to complain I love it here since I moved here everything is all right no complaints it's around the corner from my job and that's that everything is good no problem and I'm moving no time soon

                      Manager

                      1/16/2023

                      Franklin Square
                      Appreciate the positive review we are glad you are Happy :)
                      Review Author Icon

                      Resident 1092117

                      Verified Resident ā€¢ 2022

                      12/7/2022

                      Great community that makes you feel safe. Everyone takes care of their property and you get a nice friendly feeling when you walk around. During the holidays everyone decorated and plenty of parking which is also great

                        Manager

                        12/8/2022

                        Franklin Square
                        Thank you for the positive review.
                        Review Author Icon

                        Resident 1062431

                        Verified Resident ā€¢ 2020 - 2022

                        9/5/2022

                        Washing machine has been broke since July 2022 and hasn't been fixed. Someone came out 3 times still hasn't been fixed. The property manager has reached out to the company and they haven't been anything

                          Manager

                          9/7/2022

                          Franklin Square
                          We apologize the inconvenience we will look into this. Please call the office @ 2159693348 or send an email to rent@lisspropertygroup.com

                          Updated Review

                          Review Author Icon

                          Resident 947193

                          Verified Resident ā€¢ 2021 - 2022

                          7/6/2022

                          The neighbors and community are the most welcoming and family oriented that I have been in yet. Plenty of kids outside and everyone helps eachother. The parking lot and dumpster area could be more well kept.

                            Manager

                            7/11/2022

                            Franklin Square
                            Thank you. We are going to work on the dumpster area. :)
                            Review Author Icon

                            Resident 1041941

                            Verified Resident ā€¢ 2022

                            7/4/2022

                            Very welcoming neighbors. The apartment was very clean and ready for us to move in. Christian was extremely helpful and friendly while getting us all set up when applying for the lease. Overall it was a very good transition into aā€¦Ā See More >
                              Manager

                              7/11/2022

                              Franklin Square
                              Thank you for the positive review. Appreciated
                              Review Author Icon

                              Resident 1041911

                              Verified Resident ā€¢ 2022

                              7/4/2022

                              Now look here? i just signed this lease 3 days ago and I'm already regretting this move. This is just pathetic!! Why should I have to beg to have water to shower with??? You people had a whole month to prepare for my move inā€¦Ā See More >
                                Manager

                                7/11/2022

                                Franklin Square
                                This issue was sent to be addressed. Thank you for the review we appreciate the feedback.
                                Review Author Icon

                                Resident 1018582

                                Verified Resident ā€¢ 2021 - 2022

                                4/22/2022

                                This is a Nice, calm and safe environment. Maintenance can do a little better with fulfilling requests in a timely fashion, and there should be a bit more support from the property group. Mice are coming through apartments and it's been difficult to get themā€¦Ā See More >
                                  Manager

                                  4/28/2022

                                  Franklin Square
                                  Thank you for the review. Please call the office to make sure you are on the extermination list. We will continue to try to improve with these issues.
                                  Review Author Icon

                                  Resident 1009916

                                  Verified Resident ā€¢ 2018 - 2022

                                  3/26/2022

                                  No problems. Maint man was very respectfully and professional i had a problem with my bathroom sink and he was on time compete the job in good time. They maint. Men very good at what they do. The community is very lucky to haveā€¦Ā See More >
                                    Manager

                                    3/26/2022

                                    Franklin Square
                                    thank you !!
                                    Review Author Icon

                                    Resident 1005283

                                    Verified Resident ā€¢ 2019 - 2022

                                    3/9/2022

                                    Great environment. I love that we have central air. Always has an area to park. Friendly neighbors. Easy access to highways. Bedrooms are spacious. Appliances are new as well as new carpet throughout your home.

                                      Manager

                                      3/10/2022

                                      Franklin Square
                                      Thank you appreciate the review :)
                                      Review Author Icon

                                      Resident 997574

                                      Verified Resident ā€¢ 2020 - 2022

                                      2/10/2022

                                      Franklin Square homes is in a nice area but within the first year I moved in the kitchen and washer overflowed twice, I had no hot water for a few days to shower, my heater blew out for a weekend so no heat. Overall theā€¦Ā See More >
                                        Manager

                                        2/24/2022

                                        Franklin Square
                                        Good Afternoon, Thank you for the review. Sometimes things are out of our control. We do try our best to rectify the issues as soon as possible.
                                        Review Author Icon

                                        Resident 986374

                                        Verified Resident ā€¢ 2021 - 2022

                                        1/5/2022

                                        I stay on the north point side. It's very quiet. When we moved in there were some dead bugs because they bombed the place before we moved in. But overall we really like our place. The maintenance guys are super nice.

                                          Manager

                                          1/6/2022

                                          Franklin Square
                                          Thank you for the positive review
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2020

                                          2/19/2021

                                          The neighborhood is noisy, there are mice problems that are left unfixed, bad smells its livable but there are pieces of hair on the walls that are just painted over and a yellow substance that keeps on dripping from the walls. There are many otherā€¦Ā See More >
                                            Manager

                                            2/28/2021

                                            Franklin Square
                                            We have 97 apartments at Franklin Square and all 97 are occupied. Many of our residents stay for many years at a time. The units are fully renovated upon move in. We have never heard of a yellow substance if this is the case i would call the leasing center @ 2159693348 so that we could get you on the maintenance list. As far as mice, we use western pest control, and they come out twice a month. Please let the office know your unit number so you can get on the extermination list as well. Thank you very much for youre review.
                                            Review Author Icon

                                            Resident 851074

                                            Verified Resident ā€¢ 2016 - 2020

                                            12/7/2020

                                            I have lived in this apartment for four years. It has been an overall good experience. The neighbors are great. The maintenance staff is nice and is very helpful. The only complaint I have is that it is sometimes messy outside but with the amountā€¦Ā See More >
                                              Manager

                                              2/11/2021

                                              Franklin Square
                                              Thank you for the review. It is true of the outside, and we are going to make an effort to keep it cleaner. We have also hired another maintenance tech to assist in this area.
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2019

                                              7/21/2019

                                              Wow where should i start I have Been living here for 3 years as of today 7/20/19 & it is terrible !!!!!!!!!!!!!!!! Bad mice infestation and I mean Bad now this new property management has came aboard and its looks just like the projects trashā€¦Ā See More >
                                                Review Author Icon

                                                Pretty indi

                                                Resident ā€¢ 2003 - 2016

                                                12/8/2018

                                                This has been the worse place I've dealer,mice invested, patient piss all over the place,trash everywhere,Matt always half --- does the job, plenty of water damages they would just come n vacuum up the water n spray for molds but never would pick up theā€¦Ā See More >
                                                  Manager

                                                  12/17/2018

                                                  Franklin Square
                                                  Please contact the office at 2159693348 so we can assist you in your issues. We cannot reply directly unless we know what your name and apartment number are. Thank you and Happy Holidays
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2003 - 2017

                                                  3/12/2017

                                                  I've lived at Franklin sqaure since 2003 to 2016.. worst place to live filled with mice bed bugs,terable maintenance services.It was nicer when the galman group owned it, very clean n the work was done unit was flooded out three times a yearā€¦Ā See More >
                                                    Manager

                                                    3/15/2017

                                                    Franklin Square
                                                    We apologize but we cannot help you if you post anonymously. You were there for 13 years and we appreciate you as a tenant. Thank you and good luck in your future endeavors.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Parking
                                                    • Uncovered Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Comments: $25.00 Monthly Fee, $200 Non Refundable Fee
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Comments: $25.00 Monthly Fee, $200 Non Refundable Fee
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Community Center
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                                                    Leasing

                                                    The Franklin Square Townhomes is located in one of the most sought after locations in the City of Philadelphia. Charm, comfort, and luxury all come to mind at your new "Home" offering spacious floor plans with the freedom of two story town home living, featuring two full sized bedrooms, two floors, brand new washers and dryers, Central heating and Air Conditioning, ceiling fans, private entrances, and a sparkling swimming pool. This community offers convenient urban living, aided by an on-site management and maintenance team that guarantees a 24-hour resolution of any issue. Pet friendly Franklin Square Townhomes is Within Walking Distance to major shopping and transportation, including the Franklin Mills Mall, Knights Road Shopping Center, Woodhaven Mall, and minutes away from Interstate 95, the Philadelphia International Airport, and Center city.
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                                                    This community is managed by

                                                    Liss Property Group, LLC

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 138 number of votes by renters, Franklin Square is currently rated 3.2 out of 5 stars.
                                                    Franklin Square is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Franklin Square is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    Franklin Square is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Franklin Square is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Franklin Square is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Franklin Square is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 13 days to their community reviews in the past year.
                                                    Liss Property Group, LLC
                                                    Dogs Allowed
                                                    Comments: $25.00 Monthly Fee, $200 Non Refundable Fee
                                                    Cats Allowed
                                                    Comments: $25.00 Monthly Fee, $200 Non Refundable Fee
                                                    2 Beds, 1 Bath

                                                    Contact Property

                                                    Franklin Square

                                                    March 2024

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                                                    Baths

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                                                    Franklin Square is an apartment in Philadelphia in zip code 19154. This community has a 2 Beds, 1 Bath, and is for rent for $995. Nearby cities include Bala Cynwyd, Merion Station, Dresher, Narberth, and Camden.

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