This complex is a disaster area. We have had ice and snow this past week and today, Sunday, no one has bothered to shovel any sidewalks. There are two trees that fell down on 2/14 that are BLOCKING a sidewalk- they haven't been removed!! No one can open the dumpster because ice and snow are piled on it. The fire alarm is always going off and no one even bothers to leave the building because they know it is a false alarm. Heat has been out in some units (and it has been 20 degrees) and no one from the rental office returns calls. There is no excuse for that- at least two members of the staff live here, so they can't say they couldn't get out due to weather!! The office used to be open on Sundays, now it is not. The office staff that live here just like to benefit from their free/discounted rent and not do any work. I can count three different times that I have been without water. The electricity goes off a lot. I was without electric last winter and w/o heat one evening. When I asked the rental office about using the guest apartment they told me I could- for $75! The rents are way too high for what you get. If you live in a townhouse you have to to outside to get to the washers and dryers! I cannot stress enough that the office staff here is really horrible when it comes to customer service. I am sure the manager will post a response to this- if she spent as much time fixing the problems as she does posting replies, this place would be fantastic. Because the complex is within the City limits, the roads are horrible. Crane Ave itself is always really ice and bad in the winter and the entry to the complex now has tons of deep potholes. There are so many other complexes to choose from- pass this one by. uWDgQKY3Vkv8FKIsB8Ax

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