I rented an apartment from them and had my rent sent via e-check to them every month, 3 days before it was due. In March, they sent me a letter in the mail saying I owed $155 in late fees for rent which was due immediately. They did not mention which month's rent, how many days late the rent was, any kind of break-down of how they came up with the number $155 as a fee, or any information regarding their policies on late rent. When I called, the woman I spoke with would not provide her name and had the WORST attitude. She told me I was late for a payment in January (the letter wasn't sent to me until the end of March.) I called my bank, got confirmation that the check was sent, the check number, and the date the check was deposited by Continental. When I called Continental back to provide this information, the woman (again, so rude), told me "No, that's wrong. That didn't happen," and no matter what proof I provided, insisted I she was right. It is now three weeks later and the situation still isn't fixed...

User Responses
From: Anonymous	Date: 03/23/2009
I own a condo but the condo association is managed by these jerks, i have had nothing but problems too. I would suggest that you go to www.attorneygeneral.gov and file a consumer complain against them. If you have all the paperwork from your bank, the state will help you fight any fees that continental try's to charge you.

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