#310 #2 #5

What is epIQ?

Heron Reserve

3301 Glenn McConnell Parkway, Charleston, SC 29414
(971 Reviews & Surveys)
$1,521 - $2,072/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

1X1A

1 Bed, 1 Bath | 790 sq. ft.

$1,521

See Floor Plan Details

1X1B

1 Bed, 1 Bath | 840 sq. ft.

$1,552

See Floor Plan Details

2 Bedrooms

2X2A

2 Beds, 2 Baths | 1,080 sq. ft.

$1,643

5 Available Units

See Floor Plan Details

2X2B

2 Beds, 2 Baths | 1,213 sq. ft.

$1,676

5 Available Units

See Floor Plan Details

3 Bedrooms

3X2A

3 Beds, 2 Baths | 1,437 sq. ft.

$2,072

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A+
A+

Renter Ratings

A+

Review Ratings

Noise

4.7

Grounds

4.6

Safety

4.6

Office Staff

4.8

Maintenance

4.8

Neighborhood

4.7

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

45

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

97.78%

Managerā€™s Review Reply Time

A-

Average time to respond to reviews

3.89 days

View Community Timeline
View Community Timeline

Heron Reserve Reviews

(260)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Resident 1237825

Verified Resident ā€¢ 2024

3/24/2024

It's been great so far including friendliness of neighbors. Walking paths are great for the pup. I haven't explored much at this point but looking forward to getting out once settled to experience everything there is to offer

    Manager

    3/28/2024

    Heron Reserve
    Welcome to the community! We are happy to hear you are taking advantage of our walking paths and have enjoyed our friendly atmosphere. We hope you continue to explore all we have to offer, and if there is anything you need, please let us know, and thank you for your 5-star support.
    Review Author Icon

    Resident 1236039

    Verified Prospect ā€¢ Visited 2024

    3/18/2024

    The staff was fantastic! I ended up speaking with the maintenance manager before the client service manager, and he had only great things to say about the property. Continual improvements, updated infrastructure, new additions; it felt like this was a place that cared about itsā€¦Ā See More >
      Manager

      3/21/2024

      Heron Reserve
      Taking great care of our residents is our highest priority, and we're glad you feel so well-supported by our team. We are always here for you, so please reach out anytime we can be of service. Thank you!
      Review Author Icon

      Resident 1235115

      Verified Resident ā€¢ 2024

      3/14/2024

      Visiting this community was great from the office staff to other residents I had the pleasure of meeting during my visit. The answered all my questions without any hesitate or concerns. After my visit I felt very comfortable and safe moving my family into thisā€¦Ā See More >
        Manager

        3/18/2024

        Heron Reserve
        Thank you for sharing your experience as a guest. We are glad to hear that your tour went well and that you are confident we are the right fit for you and your family. We are excited to get to know you better. Please do not hesitate to reach out if you have any questions.

        Updated Review

        Review Author Icon

        Resident 1188845

        Verified Resident ā€¢ 2023 - 2024

        3/10/2024

        From the lasing office to the maintained team, they are amazing! I have lived here for several months now. Every maintenance request has been resolved quickly! I am so impressed with the staff at this community! I love living here!

          Manager

          3/14/2024

          Heron Reserve
          It makes our day to know how impressed you are with our service and what a difference it has made throughout your experience. We are proud of our team and all they do for our residents, and we look forward to sharing this with them. Thank you so much!
          Review Author Icon

          Resident 1233111

          Verified Resident ā€¢ 2024

          3/8/2024

          Easy move in. Great amenities. Clean apartment. Plenty of parking. Great pool, great gym. Pet friendly. ___________________________________________________________

            Manager

            3/12/2024

            Heron Reserve
            It is great to hear how easy your move-in went and how impressed you are with your home, our amenities, and the general ease of living in our community. Thank you so much for sharing your satisfaction with us, and please let us know if there is anything we can do for you.

            Updated Review

            Review Author Icon

            Resident 1008198

            Verified Resident ā€¢ 2022 - 2024

            2/28/2024

            I really love this community. The office and maintenance staff are all nice and helpful. They have great amenities in the community. I love the pool, gym, and walking trail. It is always so peaceful and quiet here.

            Manager

            3/2/2024

            Heron Reserve
            It makes our day to know how much you love our peaceful community. We are proud of our team and the amenities we offer and sincerely appreciate your 5-star support!
            Review Author Icon

            Resident 1229508

            Verified Prospect ā€¢ Visited 2024

            2/25/2024

            It seems like a nice place to live, but maybe slightly overpriced for the age. Additionally, the bedrooms are pretty small and the living room is sunken in (you have to take a relatively big step down from the kitchen to the living room).

              Manager

              2/29/2024

              Heron Reserve
              Thank you for your feedback about your tour. Please know we are happy to explore all of the options within your price point and encourage you to contact us at HeronReserve-PM@pegasusresidential.com to further discuss. We hope to hear from you soon.

              Updated Review

              Review Author Icon

              Resident 966550

              Verified Resident ā€¢ 2022 - 2024

              2/21/2024

              Heron Reserve is a delightful place to reside. Great service with prompt responses from all staff from Management to Maintenance. Management is always on top of annual safety inspections. We also get to enjoy certain outside activities such as the various events.

                Manager

                2/22/2024

                Heron Reserve
                Hello, thank you for your five stars. Our team works hard to provide prompt service and many fun activities for our residents to enjoy. It truly makes our day to know that our efforts have met with your approval!

                Updated Review

                Review Author Icon

                Resident 1150721

                Verified Resident ā€¢ 2018 - 2024

                2/18/2024

                Beautiful development and everyone is so helpful. We feel very safe and secure. Any issues are attended to asap. Thank you all so much for all you do keeping everything running smoothly. Just can't wait for the barrels to be gone soon.

                  Manager

                  2/21/2024

                  Heron Reserve
                  Thank you for your 5-star review! It is wonderful to know how comfortable your family feels in our peaceful community. Our team is delighted to have you as residents, and we hope to continue impressing you for a long time to come.
                  Review Author Icon

                  B_B109

                  Resident ā€¢ 2022 - 2024

                  2/17/2024

                  I was coming home around 1030p.m. and there were no parking spots.

                  I usually come home around 1030p.m. at night and for about a week straight there were no parking spots near me building. Im not opposed to walking but for me to park in a spot, i wouldve had to park in another building and thenā€¦Ā See More >
                    Manager

                    2/22/2024

                    Heron Reserve
                    Thank you for bringing this to our attention. We apologize for any inconvenience regarding our parking lot and ask that you come by the office or email us at HeronReserve-PM@pegasusresidential.com so that we can help troubleshoot ways to address this. We look forward to working with you.
                    Review Author Icon

                    Resident 1222317

                    Verified Resident ā€¢ 2024

                    2/1/2024

                    I do not enjoy using and didn't use it for this move. HotPads showed me available units, prices, photos, amenities, and by the time I got to meet Anita, I was sold. The price for the the quality is better than expected asā€¦Ā See More >
                      Manager

                      2/5/2024

                      Heron Reserve
                      It is nice to know you impressed you were with both Anita and our community. We look forward to sharing your compliments, and please do let us know if there is anything you need. Thank you!

                      Updated Review

                      Review Author Icon

                      Resident 1046162

                      Verified Resident ā€¢ 2022 - 2024

                      1/30/2024

                      This community is wonderful The grounds are beautiful and kept well manicured. The entire staff including our maintenance team and the office team are extremely kind and considerate and they are so helpful.

                        Manager

                        2/2/2024

                        Heron Reserve
                        It makes our day to know your entire experience with us has been so wonderful! We especially like knowing how impressed you've been with our service and what an impact it has had throughout your time in this community. Thank you so much for the 5-star review.
                        Review Author Icon

                        Resident 1208763

                        Verified Resident ā€¢ 2021 - 2023

                        12/15/2023

                        Office staff always courteous and friendly. Maintenance. Very efficient and quick. Landscaping improvements made last year have really improved the looks of the complex. We have been joyed our stay here.

                          Manager

                          12/18/2023

                          Heron Reserve
                          We appreciate your support for our team and all they do to ensure the comfort and satisfaction of our residents. Thank you for sharing your positive thoughts with us, and if you have any questions or concerns, please visit the office or email us at HeronReserve-PM@pegasusresidential.com.
                          Review Author Icon

                          Resident 1205236

                          Verified Resident ā€¢ 2023

                          12/5/2023

                          It's been very pleasant so far. I really like the people here and the employers here. The maintenance team has been amazing. I would def recommend this place to others. I can't wait to tell people about this!

                            Manager

                            12/9/2023

                            Heron Reserve
                            This is what we love to hear from our residents! Thank you for sharing how much you appreciate our talented team and for the 5-star recommendation of our community. If there is anything you need, don't hesitate to let us know.
                            Review Author Icon

                            Resident 1200983

                            Verified Resident ā€¢ 2020 - 2023

                            11/20/2023

                            Grounds always look good. Office offers food trucks, activities at office. Response to work orders done quickly. Office updates residents of rules/procedures to keep community safe and in compliance. Office staff always pleasant and helpful.

                              Manager

                              11/22/2023

                              Heron Reserve
                              We appreciate you sharing your observations of our peaceful, well-maintained community! It is our pleasure to provide efficient service and a variety of fun activities and events for our residents. Your five stars are a welcome affirmation that our team's efforts do not go unnoticed.
                              Review Author Icon

                              Resident 1197359

                              Verified Resident ā€¢ 2020 - 2023

                              11/7/2023

                              Heron reserve has been great. The community is quiet and friendly. The dog park is a big plus. It's big and allows for us to play frisbee with our dog. The staff is also very friendly and accommodating anytime we have had to interact withā€¦Ā See More >
                                Manager

                                11/11/2023

                                Heron Reserve
                                Thank you for your kind words about our community and our dog park. We do love our fur babies please make sure to bring your fur baby by for a treat. If there is anything we can do to improve your overall experience, we ask that you come by the office or email us at HeronReserve-PM@pegasusresidential.com to let us know.
                                Review Author Icon

                                Resident 1192763

                                Verified Resident ā€¢ 2023

                                10/24/2023

                                Great location. Appears to be a mature community. Not new but clean. Nice trees & path. Feel like safe community for my wife. Parking may be an issue. Competitive with other communities. Staff has been friendly.

                                Manager

                                11/11/2023

                                Heron Reserve
                                Thank you for your kind words about our great location, friendly team, and clean community. If there is anything we can do to improve your overall experience, we ask that you come by the office or email us at HeronReserve-PM@pegasusresidential.com to let us know.

                                Updated Review

                                Review Author Icon

                                Resident 1132381

                                Verified Resident ā€¢ 2023

                                9/17/2023

                                I am a new resident. Everything so far has been great. The staff is professional, helpful and friendly. The apartment is really nice and well maintained. I have found parking near my apartment door everyday. The neighbors say hello and seem very courteous. I thinkā€¦Ā See More >
                                  Manager

                                  9/21/2023

                                  Heron Reserve
                                  Thank you for your wonderful review as our new resident! We are happy to hear that our professional and friendly team has already left a positive impression on you. Rest assured, we are always here to help.
                                  Review Author Icon

                                  Resident 1181529

                                  Verified Resident ā€¢ 2023

                                  9/17/2023

                                  Great staff, great amenities and even better rental rates. Any issues I had were swiftly dealt with and resolved with the utmost professionalism. Heron Reserve is the most affordable neighborhood you can find without sacrificing safety, quality apartments and luxury amenities

                                    Manager

                                    9/21/2023

                                    Heron Reserve
                                    We are delighted by your 5-star review! It is a pleasure knowing that our team has always assisted you promptly. Please do not hesitate to reach out whenever we can be of further service.

                                    Updated Review

                                    Review Author Icon

                                    Resident 1044369

                                    Verified Resident ā€¢ 2021 - 2023

                                    8/15/2023

                                    What can I say about Herin Reserve, great mix of folks not to mention having a great pool, dog park and walking trail. Don't forget to use an adequate fitness facility when the weather isn't cooperating. The Maintenance Staff is definitely the Tops in whatā€¦Ā See More >
                                      Manager

                                      8/19/2023

                                      Heron Reserve
                                      Thank you for your review of our beautiful community! It is great to hear how much you enjoy our walkable, pet-friendly living environment full of convenient amenities. We will make sure we pass along your thanks to John and the rest of our top-notch team!
                                      Review Author Icon

                                      Resident 1167658

                                      Verified Resident ā€¢ 2022 - 2023

                                      8/7/2023

                                      Beautiful surroundings and great location. All in all pretty satisfied .Would like to know just why the new lease needed to be signed four months prior to first lease ending? Never had to sign so early ever at any other complex.

                                        Manager

                                        8/11/2023

                                        Heron Reserve
                                        Thanks for reaching out. We are always willing to discuss any questions or concerns you have and encourage you to visit us in the office or email us at HeronReserve-PM@pegasusresidential.com in order to share our thoughts on this. We hope to hear from you soon.

                                        Updated Review

                                        Review Author Icon

                                        Resident 226196

                                        Verified Resident ā€¢ 2018 - 2023

                                        7/31/2023

                                        Heron Reserve is a very nice community to live. It's very quiet, peaceful the community is clean access to the pool exercise facilities the apartment is bery nice maintenance does good job of cleaning keeping grounds clean. The staff is wonderful. When calling in speakingā€¦Ā See More >
                                          Manager

                                          8/4/2023

                                          Heron Reserve
                                          Thank you so much for the kind words about our community and for sharing how much you like our team and amenities. If there's a way for us to improve your experience, please be sure to come by the office or email us at HeronReserve-PM@pegasusresidential.com to let us know.
                                          Review Author Icon

                                          Resident 1164843

                                          Verified Prospect ā€¢ Visited 2023

                                          7/30/2023

                                          Heron Reserve was a very well-kept property with plenty of amazing amenities. Their large pool offers later hours than most apartments in the area and has a great mix of sun and shade. The screened in patios are wonderful to keep the bugs away whileā€¦Ā See More >
                                          Manager

                                          8/3/2023

                                          Heron Reserve
                                          Thank you for your interest and your positive review of our well-kept community, varied amenities, and Anita's knowledgeable service. It's great to know we made such a great impression! If we can be of further assistance, please don't hesitate to reach us at HeronReserve-PM@pegasusresidential.com.

                                          Updated Review

                                          Review Author Icon

                                          Resident 1002540

                                          Verified Resident ā€¢ 2010 - 2023

                                          7/28/2023

                                          So far my experience living in Heron Reserve has been enjoyable. Most of my neighbors are friendly and quiet. The office staff is courteous and professional. The landscapers do a good job maintaining the grounds.

                                            Manager

                                            8/1/2023

                                            Heron Reserve
                                            Wow, what a fantastic review! Thank you so much for complimenting our quiet community, professional team, and well-maintained grounds.
                                            Review Author Icon

                                            Resident 1162768

                                            Verified Prospect ā€¢ Visited 2023

                                            7/24/2023

                                            Heron Reserve is a community where I can see myself residing at. I needed a first floor 1 bedroom apartment. They had one! I believe it's spacious enough for my 'stuff' to fit into. I'm looking forward to becoming a resident at Heron Reserve.

                                            Manager

                                            7/26/2023

                                            Heron Reserve
                                            We appreciate your fantastic review as our future resident! When your move-in day arrives, please let us know if we can be of any assistance. We look forward to welcoming you into our community.

                                            Features & Amenities

                                            Laundry
                                            • Car Care Center
                                            • Laundry On-Site
                                            Parking
                                            • Garage
                                            Pets
                                            • Cats Allowed
                                              Rent: $10. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $300 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $10 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                              Less Info
                                              More Info
                                            • Dogs Allowed
                                              Rent: $10. Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $300 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $10 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                              Less Info
                                              More Info
                                            Other
                                            • 24-Hour Emergency Maintenance
                                            • BBQ Grills
                                            • BBQ and Picnic Area
                                            • Business Center
                                            • Clubhouse
                                            • Conference Room
                                            • Credit Card Payments Accepted
                                            • Electronic Payments Accepted
                                            • Fitness Center
                                            • Free Weights
                                            • Freeway Access
                                            • High-Speed Internet
                                            • Lobby
                                            • Nearby Trail
                                            • On-Site Maintenance
                                            • On-Site Management
                                            • On-site Leasing Office
                                            • Online Payments Accepted
                                            • Online Payments Accepted and Resident Portal
                                            • Online Resident Services
                                            • Outdoor Patio with Fire Pit
                                            • Pet Park
                                            • Pet-Friendly Community
                                            • Pool
                                            • Pre-qualified Renter's Insurance Available
                                            • Recycling Program
                                            • Short Term Lease Available
                                            • Stainless Steel Appliances
                                            • Storage Space
                                            • Sundeck
                                            • Walking Trails
                                            • Weight Machines
                                            • Wi-Fi at Pool and Clubhouse
                                            • e-Payments
                                            Show Less
                                            Show More

                                            Leasing

                                            Imagine coming home to your apartment with large, open floor plans and designer features in a beautiful community with well-manicured grounds, friendly staff, and resort style amenities. At Heron Reserve Apartments in Charleston, SC, your dreams come true. Get ready to be wowed by sunken living rooms, soaring nine-foot ceilings, fireplaces with gas logs, stainless steel appliances, designer light and faucet fixtures as well as French doors and private screened porches. Enjoy an impressive array of amenities; resort style pool, dog park, state-of-the-art fitness center and concierge services. Call us for a personal tour of Heron Reserve Apartments in Charleston today.
                                            Show Less

                                            Office Hours

                                            • Sunday: Closed
                                            • Monday - Friday: 09:00 AM - 06:00 PM
                                            • Saturday: Closed
                                            This community is managed by

                                            Pegasus Residential

                                            A
                                            A
                                            Communities
                                            141

                                            Questions & Answers (1)

                                            Anonymous
                                            Asked on: 03/19/2018
                                            Q:Ā What is the estimated utility bill for one person?

                                            Frequently Asked

                                            Based on 971 number of votes by renters, Heron Reserve is currently rated 4.6 out of 5 stars.
                                            Heron Reserve is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                            Heron Reserve is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                            Heron Reserve is rated 4.7/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                            Heron Reserve is rated 4.6/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                            Heron Reserve is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                            Heron Reserve is rated 4.8/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                            Managers have responded to 97.7778% of their community reviews in the past year.
                                            Managers have replied within 3.89 days to their community reviews in the past year.
                                            Pegasus Residential
                                            Cats Allowed
                                            Rent: $10
                                            Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $300 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $10 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                            Dogs Allowed
                                            Rent: $10
                                            Restrictions: There is a limit of two pets per apartment and pets are limited by breed. A minimum pet fee of $300 per pet is due upon move in payable online or via and eMoney order. Monthly pet rent is $10 which must be paid with full rent payment using the resident online portal or eMoney order. These requirements do not apply to service/assistive animals.
                                            1 Bed, 1 Bath
                                            2 Beds, 2 Baths
                                            3 Beds, 2 Baths

                                            Contact Property

                                            Heron Reserve

                                            March 2024

                                            Sun
                                            Mon
                                            Tue
                                            Wed
                                            Thu
                                            Fri
                                            Sat
                                            1
                                            2
                                            3
                                            4
                                            5
                                            6
                                            7
                                            8
                                            9
                                            10
                                            11
                                            12
                                            13
                                            14
                                            15
                                            16
                                            17
                                            18
                                            19
                                            20
                                            21
                                            22
                                            23
                                            24
                                            25
                                            26
                                            27
                                            28
                                            29
                                            30
                                            Beds

                                            0

                                            Baths

                                            0

                                            Heron Reserve is a 790 - 1,437 sq. ft. apartment in Charleston in zip code 29414. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,521. Nearby cities include James Island, Johns Island, Daniel Island, North Charleston, and Hanahan.

                                            Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.