Renting is nothing new to me. I’ve lived in properties that catered to college students and that catered to families. I moved from out of state and this community had just what I was looking for in terms of layout [smartly done], price range and extras. My first year there, I had no issue until my fridge went out. The maintenance people there have ALWAYS been helpful, polite and super friendly. This happened on Thanksgiving and it was replaced in a couple hours [he even plugged the new one in to make sure it was cold before it got put in my apartment]. It wasn't until they called one day saying someone will be right over to switch out my current fridge and put in the one that had broken since it was fixed. My conversation with the owner was ridiculous as I fought the issue. Yes it was a nicer replacement that I had, but it was also bigger, despite the insistence of being the same by the owner. The real problem with this situation was how myself and my mother were treated over the incident, because we were given some fluff reason for it and it boiled down to 'this is how we're doing it, deal.'

Since that point, we must have been marked as troublesome or something, I have no idea. Someone complained about us and per usual, a letter was sent. No issue there. The issue lies in the tone of the nasty gram sent to us and the ridiculousness of it all. Which boils down to childish behavior. . Another incident was a misunderstanding of a work order called in by myself that resulted in a charge for maintenance work outside of, policy I suppose. Again, the issue was the way it was handled- it gives the appearance that they don't want to deal with you unless you’re bringing by a check or signing for a package.

I didn't understand, because my first year there, I had no issue, no trouble. No ridiculous complaints that spawned letters on building doors. As I got into year two, suddenly there were letters on the - things got nit-pickier to the point of inanity I can understand gentle reminders to put trash in proper places, but there were getting at things as a lone cigarette butt left by the stairs. That's actually sad it had to go that far to appease a resident. My neighbor across from me used to leave his oyster shells outside, and I didn't complain because they weren't left there indefinitely.

My fridge, the one that was fixed, started making the same clicking noise it did before the compressor when out the first time. Before I left on vacation for over a week, I left a message for someone to come up and look at it [last time they had someone come by and check the load on the circuit]. I came back to a slip in my door [which told anyone that no one was home, if they’re in the know with policy- they're supposed to be left on the counter], my alarm was unarmed and should someone had the motive and desire to break in, no one would have known the wiser [the gates around the community are only a mild deterrent as you can just park and walk through either side through doors that only have catches. Or wait for a resident to drive up and follow after]. When I called about it, I was talked to like I was an idiot. I was told it was policy that I leave my alarm unarmed when I call in a request...this coming right after I had informed the young lady I left for a week. In an attempt to placate, I was told it was policy for the alarm to rearmed, and I wish I could believe that.

When I read the slip, nothing that I had asked to be looked to had been addressed. When this was brought to light, it was passed off as a nonsensical message left on their voicemail due to the 3 am timestamp by the only person on staff we would deal with...which they were informed, we were leaving for a flight. Alright, so there was a misunderstanding, fine. We told them that there wasn't a cooling issue with the fridge, we were warning that the fridge was on the verge of going out. I don't know if management was thinking we were trying to just get a new fridge since we put up a fight to not have the fixed one switched in, but I was trying to let them know there might be a problem. If something's burning out the circuit controlling the compressor, there's a problem with something else other than just replacing the compressor, it's just going to burn that one up again. However, my concern wasn’t attended to. We told the owner that if the fridge went out and we lost our groceries, they were going to replace them, to which they said they weren't obligated to. Now this, this is indicative of a lack of customer service. Not for the ‘we're not going to pay for lost food,’ but the attitude taken. There was no action taken that was indicative to be cooperative. In fact, what we were told was indicative of just trying to subdue the issue and get us to leave them alone- we were told we were more than welcome to leave food in the office fridge if the fridge did go out...which is fine but the office closes at 5, way before I got home from work- we’re they going to give me a key'. It isn’t so much the offer as the thought or lack thereof behind it, again, giving merit to the idea that the management there didn’t want to deal with you if they could get away with not dealing with you.

The fridge did go out, on a holiday weekend, and it was replaced. The maintenance fellow was beyond helpful, he was well aware of our fridge not wanting to play nice. There was no switch out done and it got nit-picky to the point where we called down so that it could be documented that the wall was scratched as they did the switch, water leaked onto the carpet...just so we wouldn't be hit for it come move-out. For it to get to that point is just sad.

Not only that, but mold [or if you talk to management it's mildew...which is still a fungi neither of which is healthy to breathe in] always grew in the sills of the windows, no matter what you did. And because of the way the textured the walls, when ever you used cleaner, you were taking off the texture [anything liquid did]. Not wanting to get hit with that as something that wasn’t normal wear and tear, I made a work order call. The owner answered and, for one, corrected me for calling it mold, it was mildew, [despite the name, fungus, is fungus]. But I was told to leave the blinds open to prevent this. Another dismissed type answer. I lived in communities older than The Legends and I never had this be an issue.

When I moved out of the apartment I was hit with all sorts of small ridiculous cleaning charges but the whammy was carpet replacement. Ironically there were places where the carpet was patched and you could tell and a large spot where it was bleached when I signed the lease [and had it noted in the pre- move in inspection] however we were hit with ye old filtration citation as justification for the bill. When we called the company that provided their opinion that replacement was the only viable option, they couldn't discuss it with us. I called another company who was very cooperative at explaining to me about cleaning carpet with filtration stains, giving me an estimate and his honest opinion that I should only do it if I truly believe my management was going to deem it acceptable or I would end up having to pay for replacement AND the cleaning I had done. Given their attitude for this whole ordeal as well as other incidents up to that, I judged it would be more economical to pay for replacement. So I did not get my security deposit, which was the first time this has ever occurred. While we were fighting this, management was repugnant. I have lived in communities that catered to college students who were more professional than this management. I have lived in communities that catered to families that were far more professional and willing to work with their tenants than this one. This is the first community I have lived in where mold growing on the sills and 'filtration' stains were ever an issue.

But my quarry with The Legends lies with how management handled things. The community looks nice, there are only rare things that are an annoyance, but for the most part it is nice. You really don't start to relate to the negative reviews about this place until you have problems within your apartment. I was turned for a 180 really. My first year, there was no issue. Paid on time, even got a detached garage and management was helpful with that. They were nice and helpful getting you into the community. Sadly, with the exception of one person on staff [who was at times just as inimical as the owners], the management became impossible to deal with withreason.

I highly recommend that if you want to live in the Mt. Pleasant area, to look to other apartment communities because they are only as good as their managing companies make them and the people managing this one, in my book, are found wanting. They are rude, two-faced, far from personable and appear to have no qualms to treat a daughter AND her mother with the same condescending, mightier than thou, dismissive attitude. Your property can look fabulous, but it's not worth living there if the management works as they do. For someone that is providing me a service, yes service, in exchange for payment, that is intolerable. Particularly in light of the places I stayed at catering to college students treated me with far more respect. And of all places, I expected those to be the ones to label their tenants across the board as partying, self-absorbed prats that do not care to treat rented property as their own. I resent how I was talked to and treated, particularly when I was moving out. The only time I was treated nicely was when I was giving them a check to pay off my ‘account’ with them. What does that tell you' If anyone has any questions, I am more than willing to share my account with you further: chelle.kikoushi AT gmail DOTcom.

I say this because no one deserves to be treated like that when the area has so many complexes you can rent for the same dollar amount that may have some years on them, but are taken care of and managed as a apartment property should be. I advise anyone who decides The Legends fits their needs to keep all their documentation, take pictures of your apartment before you move in to have pictorial proof of the condition it was in pre move-in, know your lease, assume staff aren't on your side, and talk with a carpet company about preventing filtration [Not Rainbow as they have contract to do all cleaning for that apartment, you want someone without bias].

Your thoughts? Post a response to this review. Display my response: with my username anonymously Responses appear below reviews and one response per user is permitted.

   Free estimates on moving trucks      Find apartment share/roommates