ALARA Cool Springs
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Nice property, but poor office management
From: -Anonymous-Date posted: 12/19/2002
Years at this apartment: 2000 - 2002
We lived there for over two years. We moved out after buying our first home, but seemed to have trouble collecting our deposit check. It seems that they have a six week turn around time or something. I even had a hard time getting the manager to take my phone calls. (I'm not a scarey person).They kept telling me that the check was in the mail. We finally got the truth a month and a half later, and when my wife was told that it was ready for her to come by and pick up, the check wasn?t even signed...she had to come back the next day.
The property is a nice place for the most part, but the management seems to have a problem with handling issues. For example, they can?t seem to keep people from leaving their trash on the sidewalk. They can send out a memo, but they seem to have trouble following up on anything. There is also a bad ant problem in building 4. The exterminator tells me that the other buildings have the same problem.
The apartment staff needs learn a little more about serving their customers?(tenants?)needs. I would not recommend this place to anyone after I seemed to have so much trouble collecting my rent deposit.
When you pay over $800.00 a month for rent, you should be able to get more for your money.
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