ALARA Cool Springs
101 Gillespie Drive, Franklin, TN 37067
615-771-5000  WEBSITE save favorite
AVERAGE RATING
recommended by:
51%

overall rating:
3.4
3.5
3.49 Parking:
3.4
3.42 Maintenance:
3.4
3.42 Construction:
3.4
3.36 Noise:
3.8
3.78 Grounds:
3.7
3.73 Safety:
3.2
3.2 Office Staff:
< | >

Beware!

From: Margueritedeville
Date posted: 9/16/2002
Years at this apartment: 2002 - 2002
 
I had a nightmare attempting to lease from these people. H and I put down a deposit on a unit. We had the opportunity to fly into town to see the unit before moving in, and we asked if we could see the place ahead of time. (We are moving from out of state and had one trip to lineup housing.) We were assured that although our specific unit would not be in move-in condition, we could see it ahead of time, so long as we knew it was not fully ready.

So..We flew in, went directly from the airport to the property, and upon arriving, were told that we could not see the unit because it "was not ready, and showing a unit that is not in move-in condition is against company policy." Pretty odd, considering what we'd been told. And why would we have flown in to see the specific unit, if they weren't going to show it to us''''' We were also informed that if they lost us as tenants because of our useless trip into town due to their leasing agents' lies, so be it.

We were between a rock and a hard place. We had exactly three hours that afternoon in which to find a place to live. We were almost willing to let bygones be bygones, until the clincher:

The leasing agent goes to "check the unit." She returns to the rental office, and finally tells us that the unit we were supposed to move into had a water leak and was flooded. No wonder they didn't want to show it to us. Would've been too hard to cover up their shabby fix when we moved in and began having mold problems. I am certain these folks knew of this problem before we arrived and simply wanted to lease this flooded apartment to someone, so they were playing mind games with us.

I was very, very offended by the management's practices at this property. The apartment market in Nashville is too tight to treat people this way, and although this property is a nice one, there are others that are just as beautiful for the same rental rates.

We went elsewhere and suggest you do as well.


Recommended: NO
Overall Rating
3 out of 5
Parking:
3 of 5
Maintenance:
3 of 5
Construction: 3 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
3 of 5
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