I would like to make a few comments about where I am living. I am currently renting a one bedroom apartment at the property Alara Cool Springs with my husband in Franklin, TN. I have to say this is the worst place I have ever rented from. The maintenance is awful. The previous tenant obviously had a dog, because he chewed up the vertical blinds in the dining room, the baseboards and other areas of the apartment. Not only were the vertical blinds left chewed up when I moved in, but the baseboards were not repaired but filled with caulking instead. The countertops are not level and are coming apart. The floors are stained. The carpets were dirty when we moved in. The bathroom sink is missing a drain plug. The icemaker is broken and was leaking (until we turned the water supply off). The door wall is missing a screen door. The window screens are torn. My husband and I have gone by the office to complain several times and each time we are reassured that someone will come by and fix it. Every time we have locked up our cats. Not one time has someone fixed anything. Only one time was a note left. My assumption would be that if a note wasn't left, no one came by. For the amount of money spent on a pet fee, I would think that many of these issues should have been fixed before we even moved in. In addition, for the amount of money spent on the rent and the given location, my expectations were much higher. We are renting this apartment only temporarily until our new home is ready. If it wasn??t for that, I would have left a long time ago. I tell everyone I know about the terrible condition of this place and will continue to tell others about the complete hell hole of a place it is.

User Responses
From: greatattitude39	Date: 09/07/2006
Dear Karen, I am disappointed to hear of your challenges at ALARA Cool Springs and would like the opportunity to correct your concerns.The maintenance team has been in place for several years and have always given incredible service so I must say I am very suprised. I will definitley address these issues with them.Please feel free to send me your specific pending items and I will defintily get them take care of for you. Thank you, ALARA Cool Srpings Mgmt.
From: scbandco	Date: 09/14/2006
How can anyone hate this place? It sounds to me like this person cannot be pleased. My wife and I love it here at Alara Cool Springs and we would recommend this place to anyone. How often would a manager take the time to respond to this message. The fact that she took time to repond says alot in my eyes.
From: 60prof	Date: 02/21/2007
It???s easy to not like a place when you???re constantly lied to and treated with a total lack of respect. Yet if a resident treated one of the office staff that way or tried to call them on their lies then it would be a whole other story. To the Alara staff if you treat people the way you would want to be treated then I bet you will see some positive attitudes instead of the resentful ones.

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