OMG its the worst place ever! Im not kidding...everyone who works in the offices are HUGE ------- and they treat you like ----! They decided to pave their perfect little parking lots last week so i moved my car to a different building and since im on bedrest and dont use my car i forgot to move it back so i called to ask where it was towed to and ... Read Morethe lady was being a huge ----- acting like i completely ruined her day for calling to ask where it was and told me if i have an "attitude with her" she wont tell me where it was! I was like are you freaking kidding me you crazy loon you cant do that! So i camly asked again where the hell it was and she told me it was ACROSS THE STREET at the other alara offices and shes billing me $65 for it! IM LIVID!! Ok just had to share this story...just ONE example on how alara cool springs SUCKS ASS.

User Responses
From: alaracoolspringsmanager	Date: 10/26/2009
I'm the property manager at ALARA Cool Springs Apartments. I find it very sad to know that we have residents who would post a review so inaccurate. This person called our office upset and used several words (as you can see in the review) that are not tolerated in our office. We understand the towing of the car was inconvenient and we do apologize. We have notices in all breezeways and delivered door to door. We even knocked on every door the morning of paving. Our fee for the towing is not $65 as stated by our resident - its $35 - simply what we are charged. We again apologize for the towing. However, we ask everyone not to use fowl language in our office or over the phone. We strive to provide great customer service for all prospects and residents as we maintain our beautiful property.

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