Alara Brook Apartments formerly Crowne Brook
AVERAGE RATING
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Beautiful grounds, friendly staff, great location
From: starbucksgirl@hotmail.comDate posted: 5/31/2003
Years at this apartment: 2002 - 2003
My husband and I have lived here since Dec. 2002 and we have really enjoyed our time here. The grounds are kept immaculate and the plants are beautiful (they change everything out seasonally). The staff has been wonderful to work with; they are all friendly (and I have talked to at least 5 different people in the office). The apartments are nice and the neighbors are quiet (mostly professional people it seems). The only thing that I would mention in the area of "needs improvement" is the organization of the maintenance requests. While the staff is wonderful, they often don't write down your service request when you give it to them (we had to request the same maintenance items over and over again on several occasions). I think the office staff should work on a new system for their maintenance requests (e.g. give your tenants maintenance forms and have them write down their requests and then organize the forms for your maintenance staff; this would greatly aid your maintenance staff which does a terrific job when they finally do get the request). Outside of that one area of improvement I can't think of anything else; in fact, this complex is just wonderful to live in. Good job!
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