Park at Hermitage
5900 Old Hickory Boulevard, Hermitage, TN 37076
615-883-0209  save favorite
AVERAGE RATING
recommended by:
19%

overall rating:
2.6
3.2
3.15 Parking:
2.9
2.9 Maintenance:
2.7
2.72 Construction:
2.9
2.9 Noise:
3.2
3.21 Grounds:
2.9
2.9 Safety:
2.7
2.67 Office Staff:
< | >

What an adventure

From: -Anonymous-
Date posted: 10/23/2003
Years at this apartment: 2002 - 2003
 
Its going to seem like a carbon copy. We had a hot water heater bust and flood our livingroom, hallway and one of our bedrooms. They vacuumed the carpet & replaced the carpet pad fairly quickly, but this was after 2 days of having fans blowing in our house a dehumidifier. The Management is deceptively nice. They say nice things and try to cater to our needs, they even offered us a show apartment to live in while they cleaned our house, but I'm not one for letting people come into my house while I'm not at home.

The painter did a less than wonderful job, leaving some sort of spackling dust on top of everything in our bedroom, that was fun cleaning. We told the office what happened and that we've cleaned everything. They offered to pay a cleaning service to come out and clean, but we had already done it.

We asked to be compensated in some way and they took $200 off our rent for that month.

Now that I'm writing all this down, it doesn't seem like as terrible of an experience as I am remembering it. The ladies that work in the office were very nice and polite. I got the feeling the Upper Mgt was reluctant to be more forthcoming w/ apologies and that $200 we got, after requesting a free month, only came after a little arm twisting. Actually it took a letter to the Regional Manager to debitchify the Mgr here.

I have the impression that there is a breakdown in communication between the office people and the maintenance people. I think I am upset at the wrong people.

Our dryer isn't venting. We had maintenance come look at it today while we were at work and when we got home, we found this on the Service Order: "We can't do anything with the dryer vent. You will have to cange te vent pipe." That's it, what does this mean' I'm mad at the Park, yet again, but I don't think my anger is directed in the right direction.

Woah, that's a lot of feedback.

Recommended: YES
Overall Rating
3 out of 5
Parking:
3 of 5
Maintenance:
2 of 5
Construction: 3 of 5
Noise:
3 of 5
Grounds: 4 of 5
Safety: 3 of 5
Office Staff:
3 of 5
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