Highlands at the Lake
#16,504 #8 #402

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Highlands at the Lake

100 Arbor Lake Boulevard, Hermitage, TN 37076
(93 Reviews)
$1,199 - $1,899/mo
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Floor Plans & Pricing

1 Bedroom

Helm

1 Bed, 1 Bath | 855 sq. ft.

$1,379 - $1,599

9 Available Units

See Floor Plan Details

Gale

1 Bed, 1 Bath | 603 sq. ft.

$1,199 - $1,309

7 Available Units

See Floor Plan Details

2 Bedrooms

Starboard

2 Beds, 2 Baths | 1,101 sq. ft.

$1,634 - $1,899

9 Available Units

See Floor Plan Details

Transom

2 Beds, 1 Bath | 1,120 sq. ft.

$1,524 - $1,540

4 Available Units

See Floor Plan Details

3 Bedrooms

Cunningham

3 Beds, 2 Baths | 1,289 sq. ft.

$1,814

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

D

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

2.0

Maintenance

2.5

Neighborhood

3.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
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Highlands at the Lake Reviews

(93)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2021 - 2023

10/25/2023

Avoid this place if you can

Oddly enough I had a long review on here previously that is no longer showing up. I can safely say I would not live in this complex if I was not stuck due to the hot housing market in Nashville. Luckily that is opening upā€¦Ā See More >
Review Author Icon

anonymous

Resident ā€¢ 2019 - 2023

8/24/2023

Do not sign here

I have been the victim of active criminal activity in this complex and have received no satisfactory solution from the property management. I have been the victim of active criminal activity in this complex and have received no satisfactory solution from the property management

    Review Author Icon

    anonymous

    Resident ā€¢ 2020

    12/2/2020

    Where to begin? Bugs, bugs, bugs, everywhere! The pest fee you pay is to make the outside look pretty for potential new renters. Expect to spend between $50-$100 annually (depending on how bad your pest problem is) in addition to rent. The company only sweepsā€¦Ā See More >
      Manager

      12/3/2020

      Highlands at the Lake
      Thank you for bringing these concerns to our attention! It's unfortunate to hear that you view our team and community in this light. We're dedicated to providing our residents with exceptional living experiences, so we appreciate your thoughts on further improvement. We were happy to let you know that your deposit return is in the mail. Please feel free to contact our office directly if you need further assistance. Thank you!
      Review Author Icon

      anonymous

      Resident ā€¢ 2019

      12/25/2019

      I love the location of my apartment, and I love how friendly and professional all the ladies in the office are! Any time I've had an issue in my apartment, like my master bathroom toilet being clogged or my dishwasher acting up, maintenance has fixedā€¦Ā See More >
        Manager

        12/26/2019

        Highlands at the Lake
        We are happy to hear that you have had such positive interactions with our team! We are also glad to hear that we were able to take of all your maintenance needs, quickly and efficiently. If you have any feedback on how we can get a full five-star review, we are all ears! Thanks again and we hope that you continue to enjoy your home!
        Review Author Icon

        Sbeck1971

        Resident ā€¢ 2019

        12/16/2019

        I love living at the Highlands. I love all the amenities and my apartment is fabulous. I would recommend the Highlands to all my friends if the were look for a place to rent. The grounds are kept clean always look good.

          Manager

          12/20/2019

          Highlands at the Lake
          Thanks so much for the wonderful feedback! It's great to hear that you are enjoying your home with us at Highlands at the Lake. Please let us know if you ever need assistance!
          Review Author Icon

          anonymous

          Resident ā€¢ 2019

          9/19/2019

          Bugs Bugs Bugs!! That is all I will ever remember about this place when I'm gone. I have to kill two bugs before I can even get in the shower. The walls are not sealed so any creature you can think of to spiders, centipedes,ā€¦Ā See More >
            Manager

            10/4/2019

            Highlands at the Lake
            Hello there! We're sorry to hear about your discomfort. Please know that our team is striving to offer comfortable living experiences for our residents, so please give us a call to discuss additional pest control efforts for your home. We look forward to assisting you in improving your level of comfort!
            Review Author Icon

            anonymous

            Resident ā€¢ 2016

            11/30/2016

            This is a really nice place to live. Very quiet and I never feel unsafe. :)

              Review Author Icon

              ShroyerRN1968

              Resident ā€¢ 2016

              11/4/2016

              Located in Hermitage and very convenient! Beautiful area and close to Percy Priest Dam greenway. Very peaceful and relaxing, love the view from my apartment balcony.

                Review Author Icon

                anonymous

                Resident ā€¢ 2016

                6/9/2016

                Great Apartments and community. However, the leasing and move-in process was a nightmare. If we would have had another week to find somewhere else to live we would have. We moved from out of town for work and had to fax our documents three differentā€¦Ā See More >
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                  Nicole_Adriana

                  Resident ā€¢ 2015 - 2016

                  2/1/2016

                  These apartments are great in the sense that they are in an ideal location, the staff and management are wonderful, and the neighborhood is peaceful and quiet. My biggest complaint is when we moved in, we moved into a renovated (upgraded) unit and the subcontractorsā€¦Ā See More >
                    Review Author Icon

                    Samjos1

                    Resident ā€¢ 2016

                    1/6/2016

                    I just moved here from the cove at priest Lake that claims to be luxury apartments you be the judge let me give you the comparison. Highlands gas grills - Cove no Highland great easy parking - Cove no Highlands ceiling fans - Cove no Highlands litā€¦Ā See More >
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2016

                      2/4/2016

                      When I first moved in I was really happy, and have had an overall positive experience except for the Manager Angela. She comes off in an unprofessional manner and doesn't seem to know what she is doing. I recommend hiring differently if you would likeā€¦Ā See More >
                        Review Author Icon

                        mstempler

                        Resident ā€¢ 2004 - 2015

                        11/3/2015

                        I've lived here for almost 12 years. New management company is fantastic. By far best in 12 years. They fixed some long standing issues that previous owners refused to fix. They put in new carpet and new flooring in the kitchen and bathroom. Evenā€¦Ā See More >
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                          Airguy02

                          Resident ā€¢ 2015

                          9/2/2015

                          I have had nothing but a positive experience since moving to this property. Angela Ranson property manager and her team have done a wonderful job! Came home one evening and the hall light was out, called the next morning to report and it wasā€¦Ā See More >
                            Manager

                            9/3/2015

                            Highlands at the Lake
                            WOW! Thank you for this feedback! We always like to see our teams recognized for their service.We take great pride in our efforts to make our resident's experience an exceptional experience! We are proud of our Spinnaker Cove team. On behalf of RAM Partners, We hope you will be with us for a long time! All the best, Stacey Ciaramella Director of Training 770-437-5232
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2014 - 2015

                            7/26/2015

                            As a former resident, my son & I just want to say that we really enjoyed our stay at Highlands at the Lake. The community is very quiet for anyone with or without a family. If we ever get another chance to liveā€¦Ā See More >
                              Review Author Icon

                              Jadeypooh92

                              Resident ā€¢ 2015

                              7/24/2015

                              Love living here maintenance people are great at their jobs and keeps the place nice and clean and are fast with work orders and the office staff is awesome it seems like you can just go in there and you've known them for yearsā€¦Ā See More >
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                                gregwatson130

                                Resident ā€¢ 2012 - 2015

                                5/20/2015

                                I have lived here for nearly 3 years now and have been through a couple of management changes. The current owners and management are the best I've had! In particular, Angela and her staff are very helpful and friendly. Lots of new amenities, beautiful landscapingā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2011 - 2015

                                  5/14/2015

                                  Nice, quiet place to call home. Everyone in the office is very kind and always helpful. The complex has recently obtained new management and with that came a lot of great amenities. I've lived in the complex for several years and it only seems toā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2012 - 2015

                                    5/11/2015

                                    I have lived at Highlands at the Lake (formerly Spinnaker Cove) for a few years now and have dealt with multiple management companies. Since the most recent management change, we have had many improvements...although they always seem to be understaffed in the office, I amā€¦Ā See More >
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                                      anonymous

                                      Resident ā€¢ 2011 - 2015

                                      4/25/2015

                                      This place is a terrible place to live. It was bought by new ownership several months ago and the quality of service dropped dramatically. The management is not pleasant at all. They act if you have any issue it is a huge inconvenience for themā€¦Ā See More >
                                        Manager

                                        5/29/2015

                                        Highlands at the Lake
                                        Mr. Dawson, I want to thank you for your honest review of Highlands at the Lake and I am very sorry that you have been unhappy. I have tried to reach out to you as I would like to ensure your a/c and any other work orders have been addressed but unfortunately, my attempts have been unsuccessful. We have increased the pet waste pickup schedule to 2 times per week and at that time they will restock the doggy bags if needed. The gutters are under warranty so we have a contractor coming to fix the gutter at your building. I am the new Manager here as of this month and I assure you I am not going anywhere anytime soon and I have been in Property Management for apartments only for over 4 years. My priority is our residents and I would love the opportunity to make things right with you.
                                        Review Author Icon

                                        anonymous

                                        prospective ā€¢ Visited 2014

                                        8/19/2014

                                        They allow dogs, but tenants don't pick up after their pets. The rent goes up every year and maintenance is comically slow when it comes to repairs. I have been towed by the apartment complex and had to pay to get it back, and myā€¦Ā See More >
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                                          anonymous

                                          Resident ā€¢ 2013 - 2014

                                          2/19/2014

                                          I would definitely not recommend moving here! Where do I begin? A few points: Rude staff that is wonderfully pleasant when you are a prospect. The walls are thin, the unit is outdated/loud, and some of the other residents aren'tā€¦Ā See More >
                                            Manager

                                            8/28/2014

                                            Highlands at the Lake
                                            We appreciate all feedback whether is is good or bad. In response to the resident, the memo was sent to all residents on numerous occassions to inform the residents of when they would be doing the repairs and asphalt. It is possible the letter could have fallen off the door. As a courtesy, the resident was taken to his vehicle and the $50 towing fee was waived. It is a challenge when completing projects of this size and we appreciate all the residents who cooperate in getting the job done. Currently the property is in progress of interior renovations. exterior painting, roofing, BBQ Pit, basketball and updating the fitness center. We would like to invite you to come by and take a tour of our community. Sincerely Sandy Skinner Spinnaker Cove Property Manager
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2013

                                            3/15/2013

                                            I WOULD reccomend this place! The staff is great and the maintenance guys are incredible! If I ever have anything that needs to be fixed they do it right away! My apartment is awesome and vert responsible priced. Before moving here I did my researchā€¦Ā See More >
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                                              anonymous

                                              Resident ā€¢ 2013

                                              3/15/2013

                                              First off, I would definitely NOT recommend this place to anyone. I have had my gas siphoned 3 times, car broken into twice, and random knocks at my windows and door. The only good thing about this apartment is the maintenance staff. They are allā€¦Ā See More >
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                                                anonymous

                                                Resident ā€¢ 2011 - 2012

                                                12/6/2012

                                                I had a horrible experience with this complex. I rented for 1 year ... never paid late ... was always quiet. The neighbors that I had were extremely rude ... and loud. Honestly, I don't think Hermitage is a good place to live anyways. Theseā€¦Ā See More >

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer/Dryer Connections
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Breed restrictions apply.Resident must pay applicable pet fees & monthly pet rent per pet. The pet fee is not applied towards any damages that may be caused by the pet. There is a two pet limit. Pets of vicious or aggressive disposition will not be permitted, the breeds (and any mixes of these breeds) listed below are restricted from the community: American Pit Bull Terrior, American Staffordshire Terrier, Akita, Alaskian Malamutes, American Bull Dog, Belgian Malinois, Boerboaels, Bull Terrier, Cane Corso, Chow Chow, Doberman Pincher, Dogo Argentino, Engligh Mastiff, Fila or Brazilian Mastiff, German Shepards, Irish Wolfhounds, Mastiffs, Malamutes, Pitbulls, Presa Mallorquin (Ca Debou), Presa Canario, Rottweiler, Staffordshire Bull Terrier.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Restrictions: Breed restrictions apply.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Animal type not listed Allowed
                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Air Conditioner
                                                  • Balcony or Patio
                                                  • Built-in Bookshelves
                                                  • Built-in Dry Bar
                                                  • Business Center
                                                  • Cable & Satellite
                                                  • Ceiling Fan
                                                  • Clubroom with Coffee Bar and WiFi
                                                  • Cort Furniture Rental Available
                                                  • Disposal
                                                  • Electronic Payments Accepted
                                                  • Faux Wood Flooring
                                                  • Fireplace
                                                  • Fitness Center
                                                  • Kitchen Pantries
                                                  • Lakes
                                                  • Large Closets
                                                  • Pet Friendly
                                                  • Pets Allowed
                                                  • Premium Cabinetry
                                                  • Premium Countertops
                                                  • Premium Fixtures or Hardware
                                                  • Premium Lighting
                                                  • Refrigerator
                                                  • Resort Style Pool with Sundeck
                                                  • Rolling Hills View
                                                  • Soccer Court
                                                  • Tennis Court
                                                  • Vaulted Ceilings
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                                                  Leasing

                                                  Nestles in Rolling Hills, Our ideal location in the beautiful Percy Priest Lake neighborhood in Hermitage, TN. Our outstanding customer service and modern amenities make these newly renovated apartment homes really stand out! Easy access to I-40 and located 8 miles form Historic Downtown Nashville, nightlife venues/Events, and less than 5 minutes from the Nashville International Airport! We invite you to browse our photo gallery and then schedule your appointment or drop by and visit us today for your personal tour and see why we say you'll want to make us your new home!
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Willow Bridge Property Company

                                                  B
                                                  B
                                                  Communities
                                                  655

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q:Ā Can you hear your neighbors?

                                                  Frequently Asked

                                                  Based on 93 number of votes by renters, Highlands at the Lake is currently rated 2.9 out of 5 stars.
                                                  Highlands at the Lake is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Highlands at the Lake is rated 2.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Highlands at the Lake is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Highlands at the Lake is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Highlands at the Lake is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                  Highlands at the Lake is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Willow Bridge Property Company
                                                  Dogs Allowed
                                                  Restrictions: Breed restrictions apply.Resident must pay applicable pet fees & monthly pet rent per pet. The pet fee is not applied towards any damages that may be caused by the pet. There is a two pet limit. Pets of vicious or aggressive disposition will not be permitted, the breeds (and any mixes of these breeds) listed below are restricted from the community: American Pit Bull Terrior, American Staffordshire Terrier, Akita, Alaskian Malamutes, American Bull Dog, Belgian Malinois, Boerboaels, Bull Terrier, Cane Corso, Chow Chow, Doberman Pincher, Dogo Argentino, Engligh Mastiff, Fila or Brazilian Mastiff, German Shepards, Irish Wolfhounds, Mastiffs, Malamutes, Pitbulls, Presa Mallorquin (Ca Debou), Presa Canario, Rottweiler, Staffordshire Bull Terrier.
                                                  Pet Limit: 2
                                                  Cats Allowed
                                                  Restrictions: Breed restrictions apply.
                                                  Pet Limit: 2
                                                  Animal type not listed Allowed
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  Highlands at the Lake

                                                  March 2024

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                                                  Baths

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                                                  Highlands at the Lake is a 603 - 1,289 sq. ft. apartment in Hermitage in zip code 37076. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,199 - $1,899. Nearby cities include Old Hickory, Mount Juliet, Mt. Juliet, Madison, and New Baden.

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