Briarcliff at West Hills formerly The Ashton at West Hills
505 Buckeye Drive, Knoxville, TN 37919
865-693-2932  save favorite
AVERAGE RATING
recommended by:
80%

overall rating:
3.2
3.9
3.87 Parking:
3.4
3.37 Maintenance:
3.2
3.17 Construction:
3.4
3.36 Noise:
3.5
3.52 Grounds:
3.3
3.34 Safety:
3.7
3.67 Office Staff:
< | >

An Attractive Dump

From: -Anonymous-
Date posted: 5/21/2004
Years at this apartment: 2003 - 2004
 
During my first visit the leasing agent showed off a very nice 2 bedroom apartment that serves as their "model." They offered my a great "move-in special." I arrived a few months later (when I had moved from halfway across the U.S.) to move in. They had me sign all the paperwork and then they opened up my apartment. It was a dump!! NOTHING like the "model." It was very dirty, had not been painted, multiple "patches" on the walls in every room, cobwebs on the ceiling, a real mess. They fixed all of this before I moved in but the nightmare was just beginning. My apartment and ALL of the others on my (bottom) floor were flooded ankle deep because the maintenance crew failed to keep the drains clean around the complex which allowed the rainwater to rise create a lake (imagine the furniture damage, which is not covered by renters insurance... and of course not by the Ashton either). I've written numerous letters for maintenance and on one occasion had to inform them that THEY were in violation of the lease agreement and threatened reporting them to the appropriate authorities, etc. If you have a complaint the superficially nice office staff say "We're really sorry this has happened but we're not responsible." Bottom line they fool you in to renting with their nice model, Lie to you and say they have excellent maintenance, fail to provide the maintenance, move you into dump with noisy neighbors, and leave you there to suffer until you can leave. I've talked with at least a dozen people who live or have lived here and NONE of them have enjoyed their stay or would return. Do yourself a favor and look elsewhere for a place to live.

Recommended: NO
Overall Rating
1 out of 5
Parking:
3 of 5
Maintenance:
1 of 5
Construction: 2 of 5
Noise:
1 of 5
Grounds: 2 of 5
Safety: 2 of 5
Office Staff:
1 of 5
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