Briarcliff at West Hills formerly The Ashton at West Hills
505 Buckeye Drive, Knoxville, TN 37919
865-693-2932  save favorite
AVERAGE RATING
recommended by:
80%

overall rating:
3.2
3.9
3.87 Parking:
3.4
3.37 Maintenance:
3.2
3.17 Construction:
3.4
3.36 Noise:
3.5
3.52 Grounds:
3.3
3.34 Safety:
3.7
3.67 Office Staff:
< | >

Half & Half

From: -Anonymous-
Date posted: 2/22/2005
Years at this apartment: 2002 - 2005
 
I love the location - close to everything out west. I have read the reviews from other folks, and it seems that some problems are consistent, and some are localized to specific areas of the complex. I have been here about 3 years now, and have seen improvements as well as areas which have gone downhill.

I like the inside of my apartment, but hate the inside of the rest of the building. The hallways are very dark, and they need a lot of attention to spruce things up. The lights only work if you complain enough to get them replaced.

Maintenance is good if you have minor problems that can be fixed right away. If you have a problem that has to do with the building, good luck. They are quick to fix stuff like your A/C or a problem with your toilet, but if involves any real effort, not a chance.

I have been having a problem with the building for the better part of a year, yet it has not been fixed, despite my best efforts to convince the office that I am seriously upset.

The staff is very courteous, but often too apologetic. They should do a better job of handling things, and spend more time addressing issues, not saying that they are sorry for the inconvenience.

Bottom line is - great location, decent rent, nice people, but half the effort they should put out. The common areas are crummy. The outsides of the buildings might look nice, but there is absolutley no attention to detail when it comes to the insides.

ASHTON MANAGEMENT: Clean up the insides of the buildings!! I am not asking for complete renovations, but get the doors, lights, carpet, paint, etc. FIXED!! Overall, I like my apartment, and don't have too many complaints about things inside mine. However, fix the rest of the buildings, weed out the folks that are making others angry, and pay attention to the major maintenance requests that the residents are bringing up.

I am a nice, clean, quiet resident - taking care of me wouldn't hurt too much...

Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
2 of 5
Construction: 2 of 5
Noise:
4 of 5
Grounds: 3 of 5
Safety: 1 of 5
Office Staff:
2 of 5
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