I recently moved into Emerald Woods and am really enjoying it. Parking is obviously perfect with a 2 car attached garage. There is 0 noise from the neighbors. I haven't heard a thing from next door. Street noise is a little noticable because the way the place is built, it's a huge soundbox and everything echos, even from way up the road, but really, it's not bad at all. You only hear it if you're outside. We needed a few things done when we first moved in, and they were taken care of very quickly. No problems since. The staff is very friendly also. I only have 2 complaints. I'm not sure if it's like this for everyone, but I cannot get heat to my master bedroom. I closed every vent in the townhouse and ran the heat on "ON" all night, and woke up freezing. Every other room, even upstairs, will get warm with the heat on "auto" around 71 or 72, but the master BR just won't heat up. The biggest problem I have with living here is there is no choice for your cable and TV provider. You MUST use Knology, and I HATE knology. They are all fools who have no idea how to do anything. It took a week to get them to install stuff, since you aren't allowed to do it yourself like Comcast lets you. They got here to install phone, internet, and TV, but only installed phone and said someone else was coming for tv and internet. No one ever showed up, and I called and they said I wasn't scheduled. Hmm. So I throw a fit and got the guy to come back out that day, and all he did was complain about it, like it was my fault. They were supposed to set up my router, but he said since I made him come back, he didn't have time and refused to do it. So, I sat on the phone with a tech for 2 hours trying to get it to work since Knology doesn't have a plug and play modem like Comcast. He didn't setup the remote, which we had to figure out. Our caller ID didn't work for almost a month. If we called someone, it had someone elses name on the caller ID for almost a month. Long distance calling works sometimes. Calling ANYONE works sometimes for that matter. When someone called us, they would get someone elses voicemail for almost a month. Other people in the complex would pick up their phones, and it would be on MY line. I was talking to my mom one day, and someone picked up their phone across the complex, totally different steet and building, and it picked up on my line. Knology customer service is rude, childish, unprofessional, and uneducated. It angers me greatly that I'm stuck with Knology. Emerald Woods would be PERFECT if I could get Comcast. I understand the rant about Knology isn't something Emerald Woods has any control over, but I thought it was appropriate because Emerald Woods forces you to use Knology, so in a way, it's a flaw with living here. But other than the difficulty heating the master BR and absolutely hating Knology and having no choice, I absolutely love living here. Staff is great, the place feels very safe, the townhouses are huge, the price is very reasonable, the noise levels are impressive, the apliances are very high quality and work very well, the carpet feels like it's a great quality, and overall, I have nothing bad to say about living here. Its a relief after having some terrible experiences in other apartment complexes. I can assure you, the "this place is great" feeling is still there for me and it's been a month. Normally, you find things you hate about living places and see through the illusion, but not here. What you see is what you get, and I love coming home to Emerald Woods.

User Responses
From: Anonymous	Date: 12/29/2008
Used to live there. Have someone check the damper in the garage for the heat. We had problems with our master not cooling. It was a damper. Glad you don;t hear neighbor noise. We could hear the neighbors below us as our master was jigsaw puzzled above their master and yes every sound until early morning hours

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