I have lived here for SEVERAL years, and did have water come into my apartment. As most people, WITH COMMON SENSE, know it has been below freezing for many days. We've had single digit temperature. As most people know, single digit weather can cause pipes to freeze and burst.

I was taken care of immediately, as were my neighbors. The apartments were not ruined, as someone has assumed. The water was extracted out of my carpet and the carpet was cleaned.

The first time this incident happened, the maintenance staff showed up immediately. The second time did take a little longer. But, when someone called, they called the after hours service, which then pages on of the maintenance techs. The staff worked really hard on all apartments affected and did a wonderful job!!!!! This is NOT a common occuarance. Things happen... But, it was not the fault of Fox Lake. They have been wonderful through all of this.

I don't appreciate what the other person said. They were not affected by this, nor do they have all the facts of the incident. It sounds if they are an unhappy person with nothing better to do. Or, they have gotten angry with someone at Fox Lake and taking it out on them.

Once again, I do want to say how happy I've been at Fox Lake. It is a real home to me! I have great neighbors and the office staff at Fox Lake are terrific. You couln't ask for better maintenance staff!!!!

Thanks!

A LONG time resident

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