Heritage Lake at Westland
1105 Lake Heritage Way, Knoxville, TN 37922
865-966-9997  WEBSITE save favorite
AVERAGE RATING
recommended by:
51%

overall rating:
3.3
3.1
3.09 Parking:
3.1
3.09 Maintenance:
3.4
3.37 Construction:
3.3
3.26 Noise:
3.6
3.6 Grounds:
3.6
3.6 Safety:
3.1
3.14 Office Staff:
< | >

Research and talk to tennants before you put any money down

From: -Anonymous-
Date posted: 8/26/2009
Years at this apartment: 2005 - 2009
User Response is available. 2 responses
 
The customer service is lacking. Phone calls are not returned at all!!! A friend called to inquire about renting there but changed her mind due to no interest of a possible new renter. Also, the security is poorly lacking gor 3 months because of the Security gate has been destroyed by a drunk.....No gated community at the present. The pool area around the grill has holes where the shrubs have been removed for WHAT PURPOSE....to break your ankles!!!! There has been car vandelism/content thefts due to the gate being down. The workout room is in need of repairs....And the internet access for the complex is non-existent. Beware of the smiling faces.....they fool you. Oh.....the apartment rent is NOT the same for everyone.....There has been more police called to the complex for whatever reason...

Recommended: NO
Overall Rating
2 out of 5
Parking:
1 of 5
Maintenance:
2 of 5
Construction: 3 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 2 of 5
Office Staff:
2 of 5
I'm the author!
Lived here?


User Responses

From: Anonymous Date: 08/26/2009
Dear Anonymous Posters, Our rent changes DAILY. Our system is designed to change based on availabilty, our competitors rates, etc... The holes where shrubs were removed is in an area that is mulched. Why would you be walking in a mulched, landscaped area? If you have a problem with the internet, check with your internet provider, as we are not an internet company. I apologize if your friend felt like we did not extend a warm welcome. We strive to make all of our prospects and residents feel welcome. I can assure you, if we have a smile on our face, it's because we truly do love our property and it's residents! We take pride in it.
From: Anonymous Date: 08/27/2009
In response to the "management" reply...Are you serious?? THATS WHERE THE GRILL IS FOR THE POOL ...duH oh.. and the internet Id imagine they are talking about is the one YOU advertise as having for tenants to use in the office... that has not worked for months.
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