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Completely mis-managed community - DO NOT LEASE HERE
From:
-Anonymous-
Date posted:
6/4/2008
Years at this apartment:
2006
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2008
3 responses
I moved here in December of 2006. I didn't get my choice of apartments, had 12 maintenance items for repair that were left undone. I had to keep a log of all phone calls and contact made with the management staff and report my findings to the MAAC Regional Director to finally get a problem resolved. So you would think they'd do things right the next time - NO! Any issue that comes up, they never contact you and never follow through until you bug and threaten them with breaking the lease or taking them to court. I even waited without calling or bugging them for a month and a half over a pending maintenance request regarding the bath tub - it's still not complete. I have been now without air conditioning as a single mother of a 2 1/2 year old daughter for almost two weeks in the 95 degree heat only to find out that the incompetent staff didn't even put in the work order correctly. The staff gives excuse after excuse as to why things don't get done. But if you repeat the excuse they gave you yesterday, they don't remember and then tell you a new one! I HATE LIES! At first I tried to encourage them to increase the staff to run more efficiently. There's no reason we should pay rent to a group that cannot do whatever it takes to increase resident satisfaction and increase functionality instead of falling behind on the work constantly. A maintenance request can go uncomplete for 3 months, but you're evicted on the 15th if your rent isn't paid by the 5th! I see now where the priorities are. I have learned that they really just don't care. I'm sure part of the reason is because half the people there are using government vouchers. Management tends to treat it like the projects since they're not paying for it out of their own pockets. Well guess what' I'm paying full price and have been for the last two weeks while I'm ALSO paying for a nearby motel because they can't do their job right! I'm through. I've always been a great tenant, with great credit - but it's very worth breaking my lease and taking the hit on this one. They don't deserve the few good tenants they have. It's not Mid-America, it seems to be just River Trace. I rented in Greenbrook and the staff and satisfaction was top notch. They told me what was true; they set goals and deadlines - and met them. Mid America cares... but the staff at River Trace doesn't. They need to fire them all and start fresh. It would be a severe pay cut for me to take a job like that; but I've been in that business, and I know a much better job can be done... even with my hands behind my back. So what gives' 2 years I've been here and a VERY HIGH staff turnover. They say that management is making changes. Well when are you going to get it done right' I'm sorry. I've given almost two years and cannot wait any longer on the blessed day that this staff actually gets things done right. Oh, not to mention, the pool is not open yet and it's June 4th. They told me it would be open on the Monday after memorial day... ANOTHER LIE. If I wanted lies, I would have stayed with my ex husband and got more from my money than I do here. This place should be what is seems to represent; a roach-infested bachelor pad with excessive gang activities and constant break-ins. It is not safe enough or kempt enough for decent families. POTENTIAL RESIDENTS, BE WARNED. They're good at selling you on the lease, but after that - you're on your own.
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User Responses
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From:
tythornton
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Date:
06/04/2008
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If your AC is not work, you need to escalate that. That is a high priority issue and inhumane considering the temps here. I think the rule is if the temp is higher that 80 degrees that has to be a high priority for them. I would also call renters rights and put them on the news. I also moved from Greenbrook to River Trace and have regretted it every day since then. I keep trying to figure out why I did that. You are right, MAAC is not a bad company, that property, management, maintenance and other staff are what is bad!
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From:
Anonymous
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Date:
06/05/2008
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You need to start, if you haven't done so already, taking pictures of all of these issues and you need to make sure that your camera has a time date stamp. I have read through some of the reviews here and there is someone who, apparently, works for River Trace making comments about how they laugh people with complaints out of court and all of that. The only way(s) that you can take care of this situation is to put as much in writing as possible and double check everything with corporate and you also please need to use a camera with a good time date stamp. Furthermore, it is not a bad idea to have a write up made that you can go off and get notarized. Once everything has been said and done with your own personal situation, make a detailed summary of everything and get it notarized. The more easily verifiable proof you have, the better off you will be. I hate to state this, but Tonya Mosely and Isiah and all of those long time employees do not think that anyone has the mental capacity of doing any of the things I have just typed out. The reason why they think that is because they are renting rather hard core to those who pay with housing vouchers. And, they are renting rather hard core to those who pay with housing vouchers because this entire property is so far gone that hardly anyone who is gainfully employed wants to move here any more.
I mean, it would be obvious to Helen Keller that someone decided to rent out a great many apartments to those who pay with government housing vouchers. What this has led to is for the leasing office and the "maintenance staff" to disregard just about any important request (like a broken a/c/ or broken plumbing), because they really just do not know who pays what. Do you know what I mean? I truly feel sorry for those who are living off the state, I really do. But, the people at River Trace should just decide as to whether or not they just want to turn this entire property in its entirety over to the Memphis Housing Authority and kick out those of us who are gainfully employed or what.
I am more than gainfully employed and I just paid my rent in full out of cash earned from hard work and not the Housing Authority of Memphis or HUD just yesterday: $757.80. I woke up today to find that this entire apartment complex has no running water! Angela of the leasing office laughed when I called and said that she has no idea when or if there is to be water today at all and then she hung up. I work really hard and I work really unique hours (one might say). I just paid an non itemized Ista water bill that was (and always is) tacked onto my rent just to wake up and have no running water. I mean, what is wrong with the water and sewer lines here? All of us, for the most part, are paying a really shading seeming bill for water and sewer. Who is actually getting that money? Who is actually getting the $3.00 charge for pest control? No one has done any form of pest control here since October of last year! Jesus.
I also fee sorry for you, OP. I think that you need to obtain some proof like the dickens and move the heck out. Cancel your latest rent check and move further on down the road a ways to Bartlett Crossing or something. May God be with you.
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From:
Anonymous
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Date:
06/24/2008
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It amazes me how people make up wild lies! Not all of the residents of Rivertrace are Housing Authority of Memphis or HUD. This website is only showing how prejudice most of the residents of Rivertrace are. Management was a HUGE problem at Rivertrace 3 years ago, no one wanted to stay. Now that the complex finally has stable management they are being attacked for all the flaws of the other managers which were WHITE. Why is this? Is it because the managers now has changed the pest control to one that actually works, raised security so that people can now walk at night, put up lights when the complex was dark, file evictions on drug dealers and people that were not suppose to have been there in the beginning. Why complain when things are getting better? Rome was not built in 1 night and Rivertrace went down during the 2004, 2005, 2006 years. However as long as people were not paying their utilities or water bills it was a "great place to live"! Please, the same people that are sounding off are the same ones that are either late each month or have to have the lights turn off because they owe MLG&W and can't get utilities in their own name. Remember where ever you run too, you have to pay rent on time, have utlities in your own name, and pay late fees---- period. This is not something for Rivertrace but for all complexes. Call in request for repair but a leaking faucet is NOT AN EMERGENCY! So please someone wake up the residents of Rivertrace so that they can understand that water bills are not $15 a month for home owners ($60.00 a month), pest control is not $3.00 a month for homeowners ($80 for each 3 months), then home owners insurance ($80.00 a month) mortage note $850.00, not forget taxes of $156.00 a month for a 3 bedroom home with 2 bathrooms, however for an apartment it is only $700.00 for 3 bedroom 2 baths, and $30.00 for pest, water, and sewer fees. I would love to only pay $730.00 a month versus over a $1000 and fix my own maintence items that is after I buy the supplies. Some of Rivertrace residents are too lazy to buy light bulbs. I wish that all I had to buy is a light bulb to maintain my home. So please unless you have really true testimonies of the property stop making up lies because you can not afford the property!!
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