I have lived at Polo Park for three years and have seen a number of
staff changes at the complex. I have to admit that I was sorry to see the
former assistant manager leave this fall, as she was one of the only
employees that seemed like she actually cared about the residents. The
new managment is so awful that I am leaving when my lease is up at the
end of the month. They still haven't sent me a renewal notice, so I am
assuming they don't want me to stay. In additon, I feel bad for my
neighbor who had to pay his rent late because his mother died and had to
suffer the humiliation of having a door hanger that says delinquent rent
on his door when he returned two days after the rent was due. I am
truly appalled at the way they treat residents here. The new manager is absolutely terrible and I read the reviews that she and her staff
have written and posted on this site and they are pure fiction. Any
place that has a favorable rating on this site cannot be true because
people only use these to complain. She should perhaps use some of her time
at work to actually respond to resident concerns, not post fake
positive reviews on the web.

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