Brookside Apartments
#20,649 #80 #3,486

What is epIQ?

Brookside Apartments

2505 Thomason Circle, Arlington, TX 76006
(160 Reviews)
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 650 sq. ft.

See Floor Plan Details

A2

1 Bed, 1 Bath | 650 sq. ft.

See Floor Plan Details

2 Bedrooms

B2

2 Beds, 2 Baths | 990 sq. ft.

See Floor Plan Details

B1

2 Beds, 1 Bath | 884 sq. ft.

See Floor Plan Details

B3

2 Beds, 2 Baths | 990 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Brookside Apartments Reviews

(159)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident 2023

12/2/2023

I’m trying to pay my rent I do no longer have a bank account I recently bought in a money order but someone in the office claims that they don’t accept money orders I’m not sure what the complex wants me to do I honestly… See More >
Review Author Icon

Resident 1008833

Verified Resident 2019 - 2022

3/22/2022

Horrible living experience I EVER lived in.These apartments are ROACH INFESTED and the maintenance takes MONTHS to come out to fix ANYTHING please don't move here if I could break my lease I would and I would not recommend this place to anyone. It is… See More >
    Manager

    3/23/2022

    Brookside Apartments
    We appreciate you taking a moment to share these thoughts with us. We're disappointed that you have had an issue with pests and we understand the frustration this has caused. Thanks for bringing this to our attention here so that we can look further into the issue. We're committed to your satisfaction.
    Review Author Icon

    Resident 1008757

    Verified Resident 2021 - 2022

    3/21/2022

    It has been the best I still have things that haven't been fixed at my apartment. My back door isn't fix a nail is sticking up out of the cabinet where the sink is and a nail in the floor. I've e asked lots of… See More >
      Manager

      3/22/2022

      Brookside Apartments
      Thanks for your review and for letting us know that you're generally happy here at Brookside Apartments! We're happy to receive feedback like this and we appreciate you letting us know where we can elevate your experience, too. Take care!
      Review Author Icon

      Resident 1008693

      Verified Resident 2021 - 2022

      3/21/2022

      Everything Was Good But The Maintenance Of The Property Was Not Up To Par. The Staff Is Very Nice But The Maintenance Needs To Be A Lil Bit Better , Other Than That Everything Was Great . ThankYou??

        Manager

        3/23/2022

        Brookside Apartments
        Thank you for taking the time to share your experience with us. We welcome feedback about the service you received and invite you to give us a call at (817) 668-3661, as we'd love to use your comments as a learning tool going forward. Your satisfaction is important to us!
        Review Author Icon

        Resident 1008640

        Verified Resident 2021 - 2022

        3/21/2022

        This apartment is amazing,they communicate with us about any possible inconvenience that could happen.They also plan fun activities for the people who live here.They have Santa come out and give out gift cards and food.It is one of the best places to live.

          Manager

          3/21/2022

          Brookside Apartments
          Thanks for these kind words and for this rave review! We're so glad you've found a lot to love about the community. Thanks for sharing and for residing here with us!
          Review Author Icon

          Resident 1008593

          Verified Resident 2022

          3/21/2022

          The community is great so far. I just moved in a month ago, I have no complaints. Clean, quiet, friendly staff. Apartment looked as expected, no issues yet. No issues with towing. Overall great experience so far.

            Manager

            3/21/2022

            Brookside Apartments
            Thanks for this lovely feedback! It's nice to know that you've had a positive experience thus far. Thank you for choosing Brookside Apartments as your new home - we're glad to have you here!
            Review Author Icon

            Resident 1008592

            Verified Resident 2021 - 2022

            3/21/2022

            Ok experience. Pest control for the area needs to be better. A lot of wasp and hornets entered my unit. Relax with towing. Before towing talk to the owner to see if the car operates or the situation behind the car. Towing is an expensive… See More >
              Manager

              3/21/2022

              Brookside Apartments
              Thanks for your input on the community! We're happy to receive your feedback and to learn where we can work to make the community even better. Thanks again for sharing - take care!
              Review Author Icon

              Resident 1008396

              Verified Resident 2018 - 2022

              3/20/2022

              very bad experience: - Too many cockroaches, we get full and no treatment is ever done. - The rent has been variable for some time without anyone knowing why and when you complain through the application, no one answers you and on the day… See More >
                Manager

                3/22/2022

                Brookside Apartments
                We regret to learn that you're unhappy with the community here at Brookside Apartments. Thank you, though, for this detailed review so that we can learn where we can enhance the resident experience to ensure we're providing every resident with a lovely place to live. Your feedback is valuable and your satisfaction is important to us, so please know that we'll take this feedback to heart.
                Review Author Icon

                Resident 1008071

                Verified Resident 2011 - 2022

                3/19/2022

                Its changed so much over the years. It's a short drive to work. I'm getting to know the new management. We all have good days and bad. I like it here, things are getting costly. I'm retiring soon. I will be leaving soon.

                  Manager

                  3/21/2022

                  Brookside Apartments
                  Thanks for this feedback and for letting us know that you've had an overall positive experience here at Brookside Apartments! We are enjoying getting to know you and appreciate your open mind as we work to make the community a wonderful home for all!
                  Review Author Icon

                  Resident 1008034

                  Verified Resident 2015 - 2022

                  3/19/2022

                  For the most part this is my 4th management team they have foxed up the outside od thr community well nut the inside for residents not so much the ceiling sage and the fixtures are outdated also the counters and flooring outdated compared to the… See More >
                    Manager

                    3/21/2022

                    Brookside Apartments
                    Thank you for your feedback and for sharing your thoughts on Brookside Apartments with us! We appreciate your comments and we will certainly take them to heart. Thanks again!
                    Review Author Icon

                    Resident 1007978

                    Verified Resident 2021 - 2022

                    3/18/2022

                    My experiences with staffing under Western Wealth, so far, have be pleasant. I appreciate the timeliness with which issues are attended to and how there is an effort put towards community engagement. It seems that there are frequent external beautification projects underway which is nice.… See More >
                      Manager

                      3/21/2022

                      Brookside Apartments
                      Thanks for this thoughtful review! We appreciate you taking a moment to let us know that your experience has been pleasant thus far. Thanks for the kind words and for noting that we have been timely in addressing any issues. This feedback means a lot to us!
                      Review Author Icon

                      Resident 1007932

                      Verified Resident 2019 - 2022

                      3/18/2022

                      I decided to move to this location again because I lived here years ago and I loved it. However when I moved back my feelings were no longer the same. Too many bugs, maintenance super slow, too many suspicious activities going on in the community,… See More >
                        Manager

                        3/21/2022

                        Brookside Apartments
                        Thanks for your candid feedback and for letting us know that the community has not been as impressive as of late. We regret to learn this, but reviews like these are certainly helpful in showing us where we can improve. Thanks again - take care!
                        Review Author Icon

                        Resident 1007430

                        Verified Resident 2021 - 2022

                        3/16/2022

                        Few issue has not been resolved. Heater/AC Thermostat runs constantly and won't stop at the set temperature. Maintenance lady hasn't get back with me on if I'm getting a new (another stove and dishwasher) are in a very bad condition when I moved in. Shower… See More >
                          Manager

                          3/17/2022

                          Brookside Apartments
                          We appreciate you taking the time to leave us this review. Thanks for noting where we could improve things within the community as we want all residents to love everything about their living experience. Your input is important to us - thanks again for sharing!
                          Review Author Icon

                          Resident 1007278

                          Verified Resident 2018 - 2022

                          3/16/2022

                          It's been pretty good until now I'm paying for stuff I don't use, I don't use the pool I don't have a dog, I'm in good enough shape to carry out my own garbage and I should not be responsible for the people who refuse… See More >
                            Manager

                            3/17/2022

                            Brookside Apartments
                            Thank you for this valuable feedback regarding your experience here at Brookside Apartments. We regret to learn that your experience has been lackluster at best and that you're frustrated with different aspects of the community. Please reach out to us at (817) 668-3661 so that we can be of assistance. We're here to help!
                            Review Author Icon

                            Resident 1006999

                            Verified Resident 2017 - 2022

                            3/15/2022

                            I hate it here lol , I have seen a million property management companies and this group may be worse making us get cable package when I don't want it apartment complex is dirty and ------ embarrasses I live here and the trash company why… See More >
                              Manager

                              3/15/2022

                              Brookside Apartments
                              Thank you for this feedback and for letting us know that you're unimpressed by your experience here at Brookside Apartments. We are saddened to know that you're embarrassed by the community and we take feedback like this very seriously. We will surely work to improve this because we want all residents to love where they live.
                              Review Author Icon

                              Resident 1006910

                              Verified Resident 2021 - 2022

                              3/15/2022

                              It's nothing amazing but it's not bad at all. I could definitely feel safer here but for the price I'm happy. The maintenance staff get to you as quickly as they can which is appreciated, and the office staff are always in a good mood… See More >
                                Manager

                                3/15/2022

                                Brookside Apartments
                                Thank you for this lovely review and for sharing that you are happy within the community here at Brookside Apartments! We're glad to know that the team has offered excellent service - thanks for sharing that tidbit as well!
                                Review Author Icon

                                Resident 1006643

                                Verified Resident 2021 - 2022

                                3/14/2022

                                Not as good as I expected, wish I would have moved somewhere else. My apartment was rushed and a lot of things were not done correctly. I'd move somewhere else for the price I pay here. Very loud all the time as well.

                                  Manager

                                  3/14/2022

                                  Brookside Apartments
                                  Thanks for your feedback. We regret to learn that you're disappointed in the community and that you are unhappy with your living space. We'd like to assist with your concerns - please reach out to us at (817) 668-3661 at your earliest convenience. Thanks again!
                                  Review Author Icon

                                  Resident 1006642

                                  Verified Resident 2020 - 2022

                                  3/14/2022

                                  It takes a long time for maintenance to come by and fix any issues also after they fix the issue it seems as it happens again so it's never even really fixed. The apartments are infested with roaches and ants mainly roaches it's been that… See More >
                                    Manager

                                    3/14/2022

                                    Brookside Apartments
                                    Thanks for your feedback and for letting us know about the issues you've had with your living space here at Brookside Apartments. We regret to hear that you've had several issues, particularly with pests. Please reach out to us at (817) 668-3661 so that we can help get these resolved.
                                    Review Author Icon

                                    Resident 1006174

                                    Verified Resident 2021 - 2022

                                    3/12/2022

                                    Refrigerator and washer didn't work when I moved in. I was told this wasn't an emergency and emergency maintenance won't be coming out . Fast forward they don't fix anything, very rude in the office and the manager is the absolute worst

                                      Manager

                                      3/14/2022

                                      Brookside Apartments
                                      Thank you for your feedback and for letting us know what could have gone better during your residency so far. We regret to learn that you had issues upon moving in and that you've experienced problems receiving the service you need. Thanks for reporting that here so we can look into this further.
                                      Review Author Icon

                                      Resident 1006084

                                      Verified Resident 2019 - 2022

                                      3/11/2022

                                      It's a mixed bag, at the beginning great but got worse over the years. There are some things that are getting better like the overall appearance of the apartments is definitely changing for the better.

                                        Manager

                                        3/14/2022

                                        Brookside Apartments
                                        Thank you very much for this review. We appreciate your feedback about our complex. If there is anything else we can do for you, please don't hesitate to give us a call at (817) 668-3661. Thank you and have a lovely day.
                                        Review Author Icon

                                        Resident 1005392

                                        Verified Resident 2019 - 2022

                                        3/9/2022

                                        The communication never has been great. The most important thing, I think the whole building should be sprayed for roaches. Maintenance takes forever to respond. The new company starting to fix the outside of the property but needs to fix the inside of the apartments… See More >
                                          Manager

                                          3/10/2022

                                          Brookside Apartments
                                          Thanks for your feedback and for letting us know that we need to improve our communication practices and pest control around the community. We will take this feedback to heart as we work to improve the community for all residents. Thanks again!
                                          Review Author Icon

                                          Resident 1005232

                                          Verified Resident 2018 - 2022

                                          3/9/2022

                                          It's been a destroy since Western communities have taken over. Roach problem , no maintenance on my work orders. Need a new refrigerator and carpet is horrible. It's just they seem more interested in the pool then the community living. All these amenities… See More >
                                            Manager

                                            3/9/2022

                                            Brookside Apartments
                                            It's important to us that you're happy calling Brookside Apartments home, and we invite you to give us a call at (817) 668-3661 so we can learn more about your experience. Your comfort is important to us and we're eager to assist with any maintenance concerns you have.
                                            Review Author Icon

                                            Resident 1004852

                                            Verified Resident 2021 - 2022

                                            3/8/2022

                                            It hasn't been the best. I will not be renewing my lease. I don't feel valued as a tenant, it now seems to be about the $ they can squeeze out if you. At this time I would not recommend this complex to anyone.

                                              Manager

                                              3/8/2022

                                              Brookside Apartments
                                              We sincerely regret that your experience was less than perfect. We care deeply about our valued residents and want to provide the most comfortable experience possible. We hope you give us another chance soon, if you have any concerns about your lease or believe there is a misunderstanding please do not hesitate to reach out to our staff in the office.
                                              Review Author Icon

                                              Resident 1004848

                                              Verified Resident 2018 - 2022

                                              3/7/2022

                                              Tenant needs are not been meet Rats are so bad sewer line is poor water do not fill up tub have a leak sinks have rust on it Poor living condition conditions rats eating your food out the cabinet heating cord keep burning up need… See More >
                                                Manager

                                                3/8/2022

                                                Brookside Apartments
                                                Hello, Thank you for bringing this matter to our attention. We want to sincerely apologize for any issues that you believe you are experiencing. We hope you can give us the chance to turn your experience around. Come by the office if you have any further issues.
                                                Review Author Icon

                                                Resident 1004759

                                                Verified Resident 2012 - 2022

                                                3/7/2022

                                                I love the updates at the pool and I am glad the exit gate was fixed again. I would like to see more action on those who continually see police activity. It always those with 2 bedroom baths near the exit facing brown. Thank you

                                                  Manager

                                                  3/8/2022

                                                  Brookside Apartments
                                                  We're so glad you're enjoying the updates to the pool and we thank you for taking the time to share your review with us. Our team is 100% here for you to go over any questions, comments, or concerns you have, and we invite you to give us a call at (817) 668-3661. Resident satisfaction is of the utmost importance to us!

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer/Dryer
                                                  • Laundry On-Site
                                                  Parking
                                                  • Covered Parking
                                                  Other
                                                  • BBQ Grills
                                                  • Business Center
                                                  • Ceiling Fan
                                                  • Clubhouse
                                                  • DishWasher
                                                  • Energy Efficient Stainless Steel Appliances
                                                  • Faux Wood Flooring
                                                  • Fireplace
                                                  • Fitness Center
                                                  • Framed Mirror
                                                  • Gated Community
                                                  • Linen Closets
                                                  • No Deposit Community
                                                  • Patio
                                                  • Playground
                                                  • Pool
                                                  • Premium Finishes
                                                  • Renovated Floorplans
                                                  • Resident Referral Bonus
                                                  • Tiled Backsplashes
                                                  • Walk In Closets
                                                  Show Less
                                                  Show More

                                                  Leasing

                                                  Elegance and Grace at BrooksideWelcome to Brookside Apartment homes, a sensational apartment community that features exquisite homes, beautiful outdoor spaces, premier amenities, first-class services, and an extremely desirable location. Let Brookside Apartments located in Arlington, Texas provide you with the luxury lifestyle that you ve been searching for.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 02/20/2018
                                                  Q: I just really want to know what happened to the old manager because the people in the office now couldn't run a daycare they are very nasty and disrespectful people and I wouldn't even advise roaches to live there

                                                  Frequently Asked

                                                  Based on 160 number of votes by renters, Brookside Apartments is currently rated 2.4 out of 5 stars.
                                                  Brookside Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Brookside Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Brookside Apartments is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Brookside Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Brookside Apartments is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  Brookside Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  No pet policy available
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths

                                                  Check Availability

                                                  Brookside Apartments

                                                  March 2024

                                                  Sun
                                                  Mon
                                                  Tue
                                                  Wed
                                                  Thu
                                                  Fri
                                                  Sat
                                                  1
                                                  2
                                                  3
                                                  4
                                                  5
                                                  6
                                                  7
                                                  8
                                                  9
                                                  10
                                                  11
                                                  12
                                                  13
                                                  14
                                                  15
                                                  16
                                                  17
                                                  18
                                                  19
                                                  20
                                                  21
                                                  22
                                                  23
                                                  24
                                                  25
                                                  26
                                                  27
                                                  28
                                                  29
                                                  30
                                                  Beds

                                                  0

                                                  Baths

                                                  0

                                                  Is this your community?

                                                  Claim your community to update listing information, capture leads, and respond to reviews!

                                                  Brookside Apartments is a 650 - 990 sq. ft. apartment in Arlington in zip code 76006. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Pantego, Grand Prairie, Kennedale, Hurst, and Euless.

                                                  Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.