I lived at H.M. for 1 1/2 years. During that time my apt doorknob was broken off 2x by someone who was trying to break in and when the staff put in back on, finally after 2 days of waiting without a secure door, they put it on backwards with the screws facing out. Guess they were trying to make it easier on the person who wanted into my place'!' My washing machine broke and no matter how many times I begged them for a new one they just kept putting me off and saying it was either on it's way or they had one in their shop being repaired for my apt. I went without for more than 6wks!!! I moved out finally and on the day of my walk-through they had a brand new one sitting in my living room. Guess I didnt deserve to use it' Oh ya and dont even bother cleaning your apt when you move, it wont be up to their "standards" and they will charge you to have it cleaned. Ummm, my whole living experience there wasnt up to MY STANDARDS, but they dont care.

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