The Connor Group purchased the Legacy Point Townhomes and at the sametime changed the utility billing company to Heartland. A utility bill that was running $26 to $27 under the old management went to $60 a month every month come rain or shine. If there are 200 tennets with an additional $30 a month in cost to thte tennets you are looking at $7200 in income to the Connor Group by doing nothing. Also on the utility bill they rasied the fees for pest control [no warning] and other items.
What makes the utility bill going up a issue is that Heartland and Connor Group must have some corporate relationship that is not of the customer/vendor.
Overall the Legacy Point townhomes went from excellent to trash in a short time. bYr9ljUwtCbMRXE8dRDC

User Responses
From: Anonymous	Date: 06/29/2009
About the huge increase in the combination water plus extra utilities bill. I have asked how much do tenants have to pay for this Heartland service. There must be some fee attached to their service, because they are, after all, a middle man. They aren't doing this service for free. I have never received an answer. Are they legally required to tell tenants how much their service costs? There are also other problems with Heartland's service. I am one person in a 2 bdrm apartment, but my share of the water cost is calculated at the rate of 2.8 people. I don't understand this. Why not one person? I feel I'm being overcharged. I have never received an answer regarding how much does a 1 bdrm apartment pay for water. If this was the only problem with this apartment complex, the Heartland utility bill wouldn't be such a big deal. I could easily live with it. But with other issues/problems (like the huge rent increases, litter on the streets, trash being picked up very late, people playing loud music, tenants who throw their cigarette butts down from their balcony onto the grass, tenants who don't pick up their dog poop), this is just one more of the same thing. This is the first time that I feel I do not want to renew my lease, and I've been here over 4 years. There are just too many little things adding up. Okay, now that I'm on a roll... I think if the existing tenants were better taken care of (by not raising their rents so drastically), there would be fewer vacancies the management would have to fill. And because of all the vacancies (which is costly...prepping the apartment to be rented, empty apartments with no one paying rent, etc), one could assume that less care and time is taken to screen new tenants. Someone in my area was doing some shady business, but in the meantime, everyone living nearby had to deal with the comings & goings of these freaky & scary people before they were evicted. These could be nice apartments....if there were people trained in customer service. There is a business formula: it takes less $$ to keep an existing customer than to attract a new one. Do your homework...before you decide to live anywhere. Of course, you have no control if management changes.

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