AMLI At Stonehollow
11915 Stonehollow Dr, Austin, TX 78758
888-375-7185 ext 3002  WEBSITE save favorite
AVERAGE RATING
recommended by:
47%

overall rating:
3.1
2.9
2.94 Parking:
3.4
3.38 Maintenance:
3.2
3.19 Construction:
3.0
3.0 Noise:
3.2
3.19 Grounds:
3.0
2.99 Safety:
3.0
3.03 Office Staff:
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From bad to worse

From: -Anonymous-
Date posted: 11/5/2009
Years at this apartment: 2007 - 2009
User Response is available. 1 response
 
When we first moved here two years ago it was a nice enough apartment for the price and being right next to my school. However, after a few months things started getting bad.

My upstairs neighbors have kids that JUMP up and down at all hours of the night, they don't walk softly but stomp around, and I'm an insomniac so you can see how this would irk me. I've complained to the office throughout my stay here. Before the management change before 09 they took it very seriously and they stopped for a while. But now that the management has changed they act like I'm a baby and I'm making it all up. I've gotten used to it to some degree, but when they BLARE music in their living room where I can here them through the vents at all hours of the night... that's not making it up.

Second is when we first moved here in the middle of a Texas summer our AC broke for four days. 102 degree weather, a cat, and three of us having to struggle our way through it. They wouldn't fix it over the weekend since it 'wasn't an emergency'. Hello...' Heat Stroke' It was retarded. And then they dared to charge us a service fee for doing something that is a no brainer. Not good at all.

Then there's the crime rate. Steadily it's gone up since I moved here. Before it was safe and I felt secure. Since then several cars have been broken into, apartments had things stolen from them on the SECOND FLOOR, and all we get is a notice once every three months. My poor neighbor is freaking out over her car that had her window smashed. Add to that the gate is almost always broken and gaping wide open for just anyone to walk in and it makes a bad situation worse.

The other month I had my fire alarm beeping at me. I called the office for them to come look at it and was told it was 'nothing'. Pissed, I got on my step ladder and removed the thing, it was a detachable one, and discovered for myself it was the battery dying. So I called the office for them to come and replace the battery. It's their fire alarm, not mine, it's called maintenance for a reason. The lady gave me lip, going "do you just not know how to change it...' Or do you just not have a battery...' I suppose we could come change it for you..." she sounded put off. I wanted to slap her. Of course I know how to change a battery.

The office people have changed various times throughout my time living here. The lady that initially signed my lease, Rebeca, was a sweetheart and I loved her dearly. She always got all the stuff I requested done on time and the maintenance guys were always willing to look at something else if there was something else wrong with the apartment while they were here. Now they can barely be bothered to fix a BROKEN ice maker that... has never been fixed since we've moved here.

It went from okay, to bad, to hell hole in a matter of two years. I'm not renewing. We're moving to where the rates are REASONABLE for where we live and what they're leasing.

Recommended: NO
Overall Rating
2 out of 5
Parking:
1 of 5
Maintenance:
2 of 5
Construction: 2 of 5
Noise:
1 of 5
Grounds: 2 of 5
Safety: 1 of 5
Office Staff:
2 of 5
I'm the author!
Lived here?


User Responses

From: Anonymous Date: 12/07/2009
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