AMLI At Stonehollow
11915 Stonehollow Dr, Austin, TX 78758
888-375-7185 ext 3002  WEBSITE save favorite
AVERAGE RATING
recommended by:
47%

overall rating:
3.1
2.9
2.94 Parking:
3.4
3.38 Maintenance:
3.2
3.19 Construction:
3.0
3.0 Noise:
3.2
3.19 Grounds:
3.0
2.99 Safety:
3.0
3.03 Office Staff:
< | >

NICE BUILDINGS - SHAME ABOUT THE STAFF

From: -Anonymous-
Date posted: 5/14/2009
Years at this apartment: 2009 - 2009
User Response is available. 1 response
 
The apartment buildings look very nice, although the professionalism of amli is far from satisfactory. Half the washers and dryers were broken for months, staff were alerted and did nothing, a fellow inmate had the wise idea to mark the broken ones with a sharpie, amli repaired them a few weeks later, rubbed off the marker, replaced the coin slots and increased the price to $1.25 to cover the cost of the repairs Im guessing. Many still dont work properly. The gates dont work, havent for a long time, apartments and cars get broken into frequently

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
2 of 5
Grounds: 3 of 5
Safety: 2 of 5
Office Staff:
1 of 5
I'm the author!
Lived here?


User Responses

From: Anonymous Date: 05/13/2009
wow...i've never had any problems like this. The washer and dryers are not maintained by AMLI if you look at the giant poster on the laundry wall they are maintained by a different company. I have personally heard the manager upset about the company that maintains them, and yelling at them to come fix them for her residents. My experience with maintainence has been wonderful. They fixed my A/C right away, and on a Saturday at that. One time my neighbor flooded their apartment and they responded immediatly, including making repairs on a weekend. I've never experienced a "don't bother me attitude". I stop by the office on a weekly basis to use the computers in the office and I know for a fact that the office staff went for a week with no A/C during very hot weather so that the fix it staff could focus on two A/C's that went down. This is a huge property and I always see those boys running around like crazy. Don't forget they have a 48hr guarantee. Sorry you're having a bad experience, but I love it here :) By the way...just renewed and they dropped my rate $80.
Your thoughts? Post a response to this review.
Display my response: with my username anonymously
Responses appear below reviews and one response per user is permitted.
   Free estimates on moving trucks      Find apartment share/roommates
What's New On OH MY APARTMENT

   Moving Company Insurance Explained - Dec 24
   Small Space Design: Make Your Bedroom Look Bigger in 4 Steps - Dec 24
   Interior Decorating Tips: Choosing the Right Rug - Dec 24
   Should the Lowest Moving Quote Be Your First Choice? Maybe Not - Dec 24
   How to Get a Free Renters Credit Check - Dec 24
   10 Things Smart Renters Know About Apartment Hunting
   How to Break Your Lease Legally



Up to: AMLI At Stonehollow
          Austin apartments

Disclaimer: No attempt has been made to verify or assure the accuracy of the claims made by the author of this opinion or responses. You must judge the truthfulness of any review and accept responsibility for your use of this information.

tracking gif