Bradford Pointe formerly Venterra at Bradford Pointe, Gentrys Walk
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horrible experience
From: -Anonymous-Date posted: 8/21/2009
Years at this apartment: 2009 - 2009
I've lived here for 6 months and this place has been one issue after another. My air conditioner has gone out on me 6 times, my dryer never dries my clothes, my kitchen flooded due to the resident upstairs, the carpet smells like cat urine. I'm not usually one for complaining, but this has been an extremely unsatisfactory experience. The staff is nice enough, but being nice, never fixed these things in a timely manner. Believe me, your money is better spent elsewhere.
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Manager's Response |
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| From: Manager | Date: 08/28/2009 |
| I am very sorry about the negative experiences you`ve had so far. All of your concerns are very understandable. If you would be willing I would like the opportunity to visit your home and observe the condition of the carpet. I would also like have our Maintenance Manager look at your dryer. As for your air conditioner and the flood from upstairs, I sincerely apologize for these emergency situations and appreciate your patience as we work quickly to resolve them. At your convenience please contact our office to set up an time that I could stop by. Thank you for your time in sharing your concerns and I look forward to the opportunity to resolve them. | |
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