Cielo Apartments
#19,733 #355 #3,337

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Cielo Apartments

3501 Ranch Road 620 S, Austin, TX 78738
(34 Reviews)
$965 - $2,665/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 2 Baths

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3 Bedrooms

3 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

F
F

Renter Ratings

D

Review Ratings

Noise

1.5

Grounds

1.5

Safety

1.5

Office Staff

1.5

Maintenance

1.5

Neighborhood

1.5

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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Cielo Apartments Reviews

(34)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2022 - 2023

11/3/2023

Disgusting apartment complex

Massive cockroach infestation in the stove of my apartment upon move in. Management took two weeks to even remove the stove, while sending out their pest control team who proceeded to leave one cockroach trap. Thin walls and floors so you hear all of yourā€¦Ā See More >
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    anonymous

    Resident ā€¢ 2022 - 2023

    6/29/2023

    Deceiving

    Cielo apartments have horrible parking, there isnā€™t a dog park, the appliances are obnoxiously loud, and door draft stoppers are needed. Just a few of the many negatives. Every apartment complex is deceiving. But Cielo tops them all.ā€¦Ā See More >
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      anonymous

      prospective ā€¢ Visited 2021

      2/23/2021

      2/23/21 Cielo basically abandoned their residents this week. There were people with standing water in their apt. for a week. They are refusing to cut out carpet. They are refusing to replace drywall. They are refusing to even allow the residents to use the dumpstersā€¦Ā See More >
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        anonymous

        prospective ā€¢ Visited 2020

        9/22/2020

        Submitted an application on September 10th for a B2 floor plan. Was told that the apartment I submitted an application on wouldn't be ready for September 30th, like it originally stated. Waited almost 2 weeks and just got off the phone with Eva as sheā€¦Ā See More >
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          David_B938

          Resident ā€¢ 2017 - 2020

          8/20/2020

          there was a period of over a year where the gate never worked. Today I'm having a meeting with my insurance broker and owner of my company via Zoom. We are looking at the performance of our medical and pharmacy plans. Of course I'm workingā€¦Ā See More >
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            anonymous

            Resident ā€¢ 2017 - 2019

            7/3/2020

            I was extremely disappointed in my stay with management turnover x 3 and not notified until it happened. Then after you move out they don't notify you of any dues even when you call them & send it to collections.ā€¦Ā See More >
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              F.wilson*45

              prospective ā€¢ Visited 2020

              2/19/2020

              It's a great place in Austin to be and live. I just love it. The Cielo Apartments are beautiful. And the staff is always helpful and friendly. A wonderful place for those who are relocating to the Austin area to Call home!!ā€¦Ā See More >
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                Napkens

                Resident ā€¢ 2016

                7/2/2016

                Avoid this apartment complex like the plague. See the previous 1* review below for a indepth review. They hit the nail on the head. Safe to say I will not be resigning either.

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                  Kaighel

                  Resident ā€¢ 2016

                  7/2/2016

                  Edit: 7/2/16 Promised I'd update the review when things change. Well they have and for the worse. I've talked to about 15-20 residents and all are very unhappy with the new management. Especially with the front office being closed. Today I'm trying to pay my rent and don'tā€¦Ā See More >
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                    anonymous

                    Resident ā€¢ 2016

                    6/16/2016

                    Cielo is a great place to call home. The amenities are very well kept. I wish the gym was larger. However, it is plenty big enough to meet the needs when one cannot get to the gym. The pool is quiteā€¦Ā See More >
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                      Jlain

                      Resident ā€¢ 2016

                      6/15/2016

                      We really love living at Cielo - the management team is very professional and they are great! Everything is clean, well maintained and the views are amazing. Looking for a great home? Ceilo is it!

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                        GinoG

                        Resident ā€¢ 2014 - 2016

                        5/12/2016

                        I never knew how amazing my life could really be until I moved into the Cielo Apartments!!! The moment I signed my lease, a ray of sunshine pierced the clouds and shined down on me, as a dove with an olive branch landed on myā€¦Ā See More >
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                          anonymous

                          Resident ā€¢ 2014 - 2016

                          5/8/2016

                          I have been a resident of Cielo for 2 years and besides the obvious frustrations of living in an Apartment, my kids and I have enjoyed ourselves to the fullest. The amenities are great, the pool is rockin in the summer, and the views areā€¦Ā See More >
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                            countryguy68

                            Resident ā€¢ 2015 - 2016

                            5/8/2016

                            I love living at Cielo Apartments and the views are fabulous! I knew the moment touring that this place was going to be my home. The office staff is so friendly and wonderful. They always are willing to help you out. The pool is largeā€¦Ā See More >
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                              caseybritt

                              Resident ā€¢ 2015 - 2016

                              5/7/2016

                              I just love living at Cielo Apartments. The apartments have a full sized washer/dryer which is amazing. The views of the preserve are awesome and the property is very new. I love my apartment the moment I stepped into it and love the layout. Myā€¦Ā See More >
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                                anonymous

                                Resident ā€¢ 2014 - 2016

                                5/6/2016

                                The amenities are what made living here very comfortable! Washer and dryer in the apartment. Central heat/air with awesome window/door sealings, so the bills are very low. Plus an amazing pool and game room. If you are an outdoor person or have pets, it'sā€¦Ā See More >
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                                  Lisa H

                                  Resident ā€¢ 2015 - 2016

                                  5/6/2016

                                  Love this Place! We've been here for about 9 months and move out of our original two bedroom apartment to a three bedroom in that time. The staff were super helpful through the process and whenever there has been something we needed orā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2016

                                    3/16/2016

                                    Amazing! Moved in around the middle of July and haven't had any complaints! The leasing agents are pleasant to work with and are always there when you need them! The resident events are awesome and the views make everything 10X better~! Maintenance is fast, reliableā€¦Ā See More >
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                                      anonymous

                                      Resident ā€¢ 2015 - 2016

                                      1/3/2016

                                      I have enjoyed my time at Cielo and the property itself is very well kept. The maintenance team is awesome and Jeff is truly amazing. He always completed every work order on the spot and got it done within a day. The property is greatā€¦Ā See More >
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                                        anonymous

                                        Resident ā€¢ 2015

                                        11/11/2015

                                        We moved here in April. Our experience has been very satisfying. The leasing office personnel have been so nice and accommodating. We absolutely love our apartment and love living here.

                                          Manager

                                          11/20/2015

                                          Cielo Apartments
                                          Thank you for the wonderful insight. Our goal, here at Cielo, is to always maintain the highest quality of service to the residents that call Cielo home.
                                          Review Author Icon

                                          dvalenti01

                                          Resident ā€¢ 2015

                                          11/10/2015

                                          The location is convenient. The apartments are up to date and comfortable. And the staff is always helpful and pleasant. I can't imagine being in this area and living anywhere else.ā€¦Ā See More >
                                            Manager

                                            11/11/2015

                                            Cielo Apartments
                                            Thank you for the wonderful feedback about the staff and property. Our goal, as a community and a team, is to make Cielo the best place to call home.
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2015

                                            9/22/2015

                                            Our overall expierence has been great! Leasing process was easy and requests we've made since we've been here are taken care of efficiently.ā€¦Ā See More >
                                              Manager

                                              11/11/2015

                                              Cielo Apartments
                                              Thank you for the great feedback about your experience. You thank you for calling Cielo your home.
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                                              brittanyraeann

                                              Resident ā€¢ 2015

                                              9/16/2015

                                              Cielo is amazing. The apartments are modern and gorgeous with a fantastic layout. The staff is polite and always willing to help. I've never been so happy at an apartment complex.ā€¦Ā See More >
                                                Manager

                                                11/11/2015

                                                Cielo Apartments
                                                Thank you for your wonderful review about the property and staff. We value you as a resident and appreciate that you choose Cielo for your home sweet home.
                                                Review Author Icon

                                                ashleyamb3rh

                                                Resident ā€¢ 2013 - 2015

                                                8/5/2015

                                                I moved in the end of the year in 2013 to a one bedroom unit (A2), straight out of college. I knew at the time that I wanted to live somewhere new, and when I got to Cielo there were hardly any occupants and itā€¦Ā See More >
                                                  Manager

                                                  11/11/2015

                                                  Cielo Apartments
                                                  Thank you very much for the amazing feedback about the property and the team. We value all resident input to continue to make Cielo the best place to call home.
                                                  Review Author Icon

                                                  cbalsley

                                                  Resident ā€¢ 2014 - 2015

                                                  8/4/2015

                                                  The complex is beautiful. The apartment is well laid out, well insulated, quiet, etc. The gym and pool facilities are very nice. (Media in the gym is a bit spotty at times). Employees do a good job at encouraging residents to keep the grounds beautiful.

                                                    Manager

                                                    11/11/2015

                                                    Cielo Apartments
                                                    Thank you for the wonderful feedback. We greatly appreciate you choosing Cielo as the place you call home.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                    Leasing

                                                    An urban-style oasis set amongst the natural beauty of Austin's Hill Country. An adventure of life and leisure awaits with breathtaking views and unrivaled amenities. Gourmet chef-style kitchens, a fit zone and yoga studio, signature swimming and homes that harbor only the highest detail of finishes and comforts. Oh and did we mention the amazing views of the preserve? Inspired by nature!! Cielo Apartment Living.
                                                    Show Less

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā Can you hear your neighbors?
                                                    Anonymous
                                                    Answered on: 02/17/2023
                                                    A:Ā Every word.

                                                    Frequently Asked

                                                    Based on 34 number of votes by renters, Cielo Apartments is currently rated 3.8 out of 5 stars.
                                                    Cielo Apartments is rated 1.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Cielo Apartments is rated 1.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Cielo Apartments is rated 1.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Cielo Apartments is rated 1.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Cielo Apartments is rated 1.5/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Cielo Apartments is rated 1.5/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Cielo Apartments

                                                    March 2024

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                                                    Cielo Apartments is an apartment in Austin in zip code 78738. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $2,665. Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, and Pflugerville.

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