Hardrock Canyon Apartments

Hardrock Canyon Apartments is recommended by:
52.0%
Overall Rating
3.18 out 5
Parking:
3.38 of 5
Maintenance:
3.49 of 5
Construction: 3.58 of 5
Noise:
3.92 of 5
Grounds: 3.49 of 5
Safety: 3.32 of 5
Office Staff:
2.99 of 5

10300 Jollyville Rd
Austin, TX 78759
512-502-4000
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Yo!
 

Glad I WON'T be living here

From: -Anonymous-
Date posted: 8/6/2006
Years at this apartment: 2006 - 2006
User Response is available. 1 response

 
Office staff is clueless regarding overall knowledge of property in general (amenities, vacancies, lease agreements, etc.) and extremely apathetic and negligent towards potential residents. They are, however, very proficient in providing incorrect information but that is only if you visit the property personally as they will NOT return phone calls in a timely manner. Not a good sign when considering future customer care after you're locked in to a lease.
Following a 6 week runaround with Hardrock where I jumped through so many hoops that I've lost count, I've secured a lovely and appropriately priced apartment at ANOTHER community and frankly, I'm hugely relieved that I won't be dealing with these clowns for the next year.

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
1 of 5
Grounds: 1 of 5
Safety: 1 of 5
Office Staff:
1 of 5
I'm the author!
Lived here?


User Responses

From: missbabb1 Date: 10/21/2006
Although I can certainly understand your feelings and fustrations, I believe that you delt with individuals who had not been working at the property for long or were temps. The community was going through some changes which reflected bad upon the property. Hopefully things will get better and it will continue to be the class "A" property that it has always been.
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